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“Good authentic mexican food”

El Paisano Mexican Restaurant
Ranked #50 of 95 Restaurants in Arnold
Cuisines: Mexican
Restaurant details
Reviewed 18 May 2016

I have been to this place several times and have enjoyed every meal I've been served. They are about the same price as other local Mexican restaurants. It's nice atmosphere. The only complaint I have would be that the service is not always fast and sometimes we have had to wait to have a server approach us to take our drink orders. Overall, it's a good place!

    • Value
    • Service
    • Food
Thank julie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 23 reviews

Reviewed 29 January 2016 via mobile

A standard of customer service does not exist in this establishment.
Not only would the bartender/service person (usually only person "working") be too interested in flirting with whatever person she is serving at the bar, but if you decide to eat here; get ready to wait for everything. Except your food. They toss that slop onto the plate quickly.
No customer service AT ALL
Basically no service at all; when you have to continually go get said server, you're not really being served now are you.
I am disgusted by fast food. However, Taco Bell is more authentic, "fresher", cheaper and you're gonna get your "food" a whole lot quicker.
El PaisaNO. Just no

Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2015

I am amazed at the good reviews to this place. We stopped in here after picking up our son at the airport, and he wanted Mexican, so I thought we would give it a try since it had pretty good reviews. Come on tripadvisor people...don't ruin the fact that tripadvisor is known for telling the real truth about experiences, good or bad...shame...you all must have been the guys sitting at the bar drinking at noon and just thought it was good, or worse yet, you have no idea what is really good food, let alone Mexican. We walked in the bar area where about 4 guys sat drinking. The bartender/waitress did not even acknowledge us. She was too busy flirting ..after a few minutes, we took a seat near the bathroom area, and not in the dining room on the left. There we only two tables of folks in there, and us..the rest at the bar. We waited...she flirted...she brought them more drinks...finally, after about 10 minutes I got up and said to her that we wanted menus...she brings us a menu and walks off, not even asking us if we wanted a drink. I swear...after another 10 minutes, while she was serving up the drunks and chatting it up, I flagged her down again, and told her we wanted to order....wish we had walked out at that point. We order our meals and drinks....she stops at least 5 minutes to talk with the bar guys, has a loud conversation about how she can drink without getting into a fight, and how the cook staff fight with each other when they drink...how professional...then you could here the cooks yelling out to her...then she finally gets our order to the kitchen. Finally she brings out some chips and salsa...or should I say canned tomato sauce...nasty...the chips were some cheap stale broken crap...we asked for hot sauce to liven it up, but all the had was tabasco and some other non hot sauce . What kind of place doesn't have real hot sauce...I bet the cooks aren't even Mexican...When our food arrived, it was just thrown on the plate and dripping in grease. I could not even eat my tacos because they were soaking wet...no flavor, no thought put into it. The waitress did not even come over to give us refills...we left most of the food on our plates...paid the bill and walked out...the worse service and food we have ever had....taco bell beats this place by a mile...shame of the owners for letting their business be run into the ground like that...it is time to clean house people....don't eat here...just drink and flirt

    • Value
    • Service
    • Food
1  Thank Akumalholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2015 via mobile

It may not of helped that we decided to go to lunch on Christmas Eve but my food was disgusting. I ordered two tacos and the meat tasted worse than a jack n the box taco. It made me sick to my stomach with two bites. We told the server that the quality was unacceptable, she told us that she'd have to get her manager to approve taking the food of the bill. Her manager had to call the owner to get approval. Took over 10 mins to get the manager to come back to us and my wife had to knock on the door to even get her to give us a response. We will never come back not only for the poor customer service but because the food was horrendous

2  Thank Bryce1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2015

i really enjoyed my food (fajitas) but few other in group didnt care for theirs. the service was awful..they were slow, like 2 tables, and i think we got drinks refilled once. other then that the place looked clean and ok food

Thank jj1342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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