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Country Inn & Suites by Radisson, Alexandria, MN
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Reviews (326)
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Reviewed 3 October 2017 via mobile

Only one set of towels in a whirlpool room . Room Smelled like smoke. Hard water. Messy, cluttered lobby. Unclean room. Questionable whether sheets were changed. Very strange not welcoming front desk people.

Stayed: September 2017, travelled as a couple
1  Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Customer Care at Country Inn & Suites by Radisson, Alexandria, MN, responded to this reviewResponded 6 October 2017

Thank you for posting a review. We strive everyday to provide clean, comfortable accommodations and a superior customer service to all of our guests, and we are sorry that your experience fell short of that standard at that time. Please know that we are striving to keep good quality of service in all aspects which is indicative to our standards and these have been shared to our management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 25 September 2017

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 23 September 2017 via mobile

Never again will I trust this brand. EVER! We checked in to the hotel and went upstairs to our first room around 7:30 pm. In the hall way we're piles of dirty laundry by each door. Our bed wasn't made properly with the pillows punched in on the ends and pushed up against the headboard. It looked like someone had propped them to watch TV. The bed wasn't crisp looking as you'd expect. The carpet had a huge stain. And the bathroom, long black hair on the floor, long black hair attached to the shower curtain and long black hair in the bathtub. I don't think the bathtub had been cleaned in weeks. So I complained. We were upgraded and moved to a new room. TV wouldn't work and the hotel staff was unable to make it work, so we were moved again. Third time is the charm right? The TV worked, but the floor was filthy and I was afraid to walk on the carpet barefoot. This place should be shut down. It's not healthy. This experience he taught me to read reviews. Oh, and management don't come on here and placate me as you have responded to others. If you cared it wouldn't be like this.

Stayed: September 2017, travelled as a couple
3  Thank perilee36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Customer Care at Country Inn & Suites by Radisson, Alexandria, MN, responded to this reviewResponded 27 September 2017

Thank you for sharing your detailed feedback. We are sorry that we fell short with your expectations due to the cleanliness of the hotel including your guest room, amenities and the service you received from our staff at that time. Our team is working hard to make sure that our guests are comfortable and are receiving our best service. Your constructive comments are greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to make more favorable impression in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017

Our room was above the laundry and it sounded like a train was running through our room or a plane was continually taking off. They stopped doing laundry when we talked with the front desk person at 8:30 pm. However, it started again at 7:45 am and woke us up. Also, the air conditioner work us up every time it came on. ARGH!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
Thank G2254YJjanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Customer Care at Country Inn & Suites by Radisson, Alexandria, MN, responded to this reviewResponded 21 September 2017

Thank you for taking the time to reach out to us. We are sorry to hear that you did not have a good night's rest due to the noise at that time. We understand how important a quiet environment is. Your feedback helps us prevent situations such as this in the future. We hope that you will give us another chance if you are in the area again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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