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All reviews staff was extremely helpful family stay perfect stay mini fridge and microwave great hotel breakfast area breakfast staff one night stay room was spacious football game short drive college visit would definitely stay here again close to downtown enjoyed our stay fitness center free breakfast
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Reviewed 19 November 2017

Our family had a nice stay and would recommend this hotel to anyone visiting Ann Arbor, MI. We had 3 rooms and enjoyed our visit. We had also stayed at a Hampton Inn and Suites in Bloomington, IN. We were pleased there and that is why we chose to stay here again.

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Hampton
Thank wendydW5331YV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin L, Front Office Manager at Hampton Inn & Suites Ann Arbor West, responded to this reviewResponded 2 December 2017

Hello wendydW5331YV,

Thanks so much for taking the time to provide us with feedback about your recent stay. We are so glad you enjoyed your time with us! Our team is committed to providing the best service and accommodations in the Ann Arbor area, and we greatly look forward to serving you again whenever you are in town. Thanks again for your time, and have a great day!

Regards,
Justin L

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

We really liked this Hampton. I believe that it is quite new. The decor of the room my wife liked. Nice firm beds. we liked the showers and the efficentcy lighting.Great pillows. Not far from campus, if that is why you are in Ann Arbor.

  • Stayed: November 2017, travelled with friends
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Review collected in partnership with Hampton
Thank DavidC6705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin L, Front Office Manager at Hampton Inn & Suites Ann Arbor West, responded to this reviewResponded 16 November 2017

Hello David C,

Thanks so much for taking the time to provide us with feedback about your recent stay. We are so glad you enjoyed your time with us! I'm especially happy to hear that our amenities and location were of value to you! Our team is committed to providing the best service and accommodations in the Ann Arbor area, and we greatly look forward to serving you again whenever you are in town! Thanks again for your time, and have a great day!

Regards,
Justin L

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Reviewed 27 October 2017

Clean, friendly staff, free breakfast (not bad), and easy in-and-out. Love to stay here., because we get all that, and it is reasonable. No room is far from the elevators, and refrigerators are usually provided.

Stayed: April 2017
Thank Spiderboots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin L, Front Office Manager at Hampton Inn & Suites Ann Arbor West, responded to this reviewResponded 28 October 2017

Hello Spiderboots,

Thanks so much for taking the time to provide us with feedback about your recent stay. We are so glad you enjoyed your time with us! Our team is committed to providing the best service and accommodations in the Ann Arbor area, and we will be thrilled to serve you again whenever you are in town! Thanks again for your time, and have a great day!

Regards,
Justin L

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Reviewed 24 October 2017

This is a hotel that is being upgraded with some on the staff that are very good, but some leadership is needed as example when there was NO decaff coffee for the breakfast area. If I was the manager, I would have sent out someone to locally purchase the best decaff available, so the problem was not even evident to the clients.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Hampton
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin L, Front Office Manager at Hampton Inn & Suites Ann Arbor West, responded to this reviewResponded 27 October 2017

Hello John D,

Thanks so much for taking the time to provide us with feedback about your recent stay. I would like to personally apologize for the decaf shortage we experienced over the weekend. We were working diligently to attempt to remedy the issue all weekend, but all of our approved distribution channels and backup methods came up empty. Unfortunately, this led to us being without decaf coffee for the breakfast area. Fortunately, we were able to continue to provide decaf coffee in our guest rooms, but I certainly understand the frustration of not having it available in the breakfast area. I can assure you without a doubt that this issue will not happen again. Our team is committed to providing the best service and accommodations in the Ann Arbor area, and we treasure every opportunity for improvement. Please let us know if there's anything else we can do for you in the future!

Regards,
Justin L

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Reviewed 24 October 2017

Hotel was very clean and the staff was great. We took advantage of the shuttle to take us to the Michigan Theater. The only minor issue we had is the sliding barn door on the bathroom is a bit heavy. If you have to run to the store it may take 20 minutes to go less than a half mile.

Room Tip: Stay on the front side of the hotel, rooms in the back you can hear highway noise
  • Stayed: October 2017, travelled with friends
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Thank Jennmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin L, Front Office Manager at Hampton Inn & Suites Ann Arbor West, responded to this reviewResponded 27 October 2017

Hello Jennmcc,

Thanks so much for taking the time to provide us with feedback about your recent stay. We are so glad you enjoyed your time with us! Our team is committed to providing the best service and accommodations in the Ann Arbor area, and we greatly look forward to serving you again whenever you are in town. Thanks again for your time, and have a great day!

Regards,
Justin L

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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