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All reviews german restaurant salt water pool ihg member front desk hi express director of sales within walking distance wedding guests room was spotless would stay here again complimentary breakfast the breakfast area home away from home a great place to stay upon check business center we've stayed
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Reviewed 21 September 2018 via mobile

The rooms were filthy dirty!!! Food crumbs all over the floor. Some gue mess on the time, mirrors and countertops has smears and smudges. Microwave had food chunks, and bugs!!! YES BUGS in the room!!!!

Date of stay: August 2018
Trip type: Travelled with family
Thank timothy109876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ann Arbor West, responded to this reviewResponded 6 October 2018

Hello timothy109876!

We offer fresh and smart travel for everyone. Worrying about the cleanliness of your room is certainly not what we want for you. The room you occupied has been endorsed to our Housekeeping Supervisor, and I also sent you a private message to talk about your experience more. I look forward to hearing back from you.

This may not be your best stay, but thanks for choosing us and sharing your concerns. We hope to win back your heart, and try us again.

Safe travels,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

This hotel was extremely clean and Melanie at the front desk was very helpful and customer focused!

I'll definitely be staying here again. The location is also very convenient, and plenty of places to eat and visit within walking distance to the hotel.

Date of stay: September 2018
Trip type: Travelled on business
Thank donassalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

Just to say. I got into town with my wife after dealing with a sick grand parent and she was the best. Melanie really made my day when i spent a day at the U of M caring for my grandpa. She really made sure my room was correct and she greeted me with a smile and a caring voice. Days like today are hard but she is the reason I’ll stay again!!!

Date of stay: September 2018
1  Thank T2813SXscottg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2018

Two days in a row, our room was not cleaned until after 6 pm, even though we were out all day. The second day, the shower had not been cleaned. The front desk offered no explanation for the delay in cleaning rooms. I would not stay here again.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank kathleenhP2848SH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ann Arbor West, responded to this reviewResponded 23 September 2018

Hello Kathleen H,

Thank you for choosing us and for leaving a review. It is unfortunate that housekeeping services failed to make your room better and more livable. I am very sorry for we were not able to give you a more better experience. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Again, thank you for staying and we hope you give us another chance to show you how great our hotel is.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

We stayed three nights. The room with a king bed was lovely, great mattresses, nice linens, a couch with a fold out bed and attached lounger, coffee table, table with two chairs (very convenient to bring the morning breakfast back to the room to enjoy), the room phone had multiple chargers attached to fit various phone jacks, usb chargers, ample electrical outlets, clean in every way, nice front desk staff who were very helpful with recommendations for restaurants and other requests, and they were entertained with our southern accents (in a most lovely way). The rooms come equipped with the usual conveniences and we lacked nothing we needed/or had forgotten to bring to attend a family wedding. The variety of complimentary breakfast food (hot and cold, fruit, various cereals, fresh oatmeal, pancakes, sausage, scrambled and boiled eggs, toast, bagels, muffins (toaster available), biscuits, gravy, jelly, fresh, hot Cinnabon’s, great coffee, hot tea...and it was hopping BUSY every morning at breakfast! Housekeeping was attentive every day. We could not have asked for a more comfortable stay over a holiday weekend in beautiful Ann Arbor. We only wished we’d had more time to see the sights, but visiting Michigan campus on an MU game night watch party was a great time. You need look no further than Holiday Inn West Express. Some day we hope to return. Btw, we enjoyed watching groundhogs, deer, and a turkey hen with her little ones out our window on the back side room, an extra bonus. The attached photo is not of good quality but was our relaxing window view through which the wildlife entertained us.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank jojoarkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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