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Reviewed 5 weeks ago

Clean, efficient, and quiet hotel in the heart of Ann Arbor, The Bell Tower hotel checks every box. Rooms are perfect- comfortable beds, lovely renovated bathroom, climate control in rooms, Keurig coffee makers, nice staff, and unbeatable location.

  • Stayed: September 2018, travelled with family
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Review collected in partnership with this hotel
Thank nicolena1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this reviewResponded 4 weeks ago

Thank you for the wonderful review. It is great to see that you enjoyed the new rooms, great service and all of the amenities that are included. We look forward to your return visit whenever in Ann Arbor.

Sincerely,

DeWayne Grann
General Manager

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Reviewed 11 September 2018

We are former Ann Arbor residents and had always thought the Bell Tower was a great location...with a good reputation. Our room was not cleaned....housekeeping couldn't find time to do it...although they did give us extra towels. For a hotel at this price point, there were no robes in the room and towels and bed linens were of poor to medium quality. We will not stay at the Bell Tower again.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank bidwellnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this reviewResponded 11 September 2018

I am really sorry that your room was not cleaned. We make sure to have enough staff and time to clean every room that is in house. That is the very basic any hotel offers so I will need to research why your room was not cleaned. More often than not, there was a request made by a party in the room to not have service.

Please contact me at 734-769-3010 to discuss so I am able to research and resolve this.

I look forward to speaking with you.

DeWayne Grann
General Manager

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Reviewed 6 September 2018

Loved everything! Worth every penny! Staff was great, room was beautiful and location could not have been better. I will be staying there next time I’m in the area! Perfect for a couple’s weekend away :)

  • Stayed: August 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank bjesue928878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this reviewResponded 10 September 2018

Thank you for the great review. I am glad to see that you enjoyed the staff, room and location.

We look forward to your return to the Bell Tower whenever you are in the area again.

Safe Travels!

DeWayne Grann
General Manager

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Reviewed 2 September 2018 via mobile

I love older inns, especially in college towns. I was so wanting to love this place, but it kept coming up short. The rooms are small, but ours was renovated with a modern bathroom. Yet the mattresses sagged and the a/c unit was loud and went on and off all night. The breakfast is included and is simple but adequate. The eating room looks recently re-done with a modern (space age?) feel. Yet they don’t serve dinner, and have no bar. The fitness center is a joke. It’s in a guest room sized room in the basement with three machines and a couple free weights. They still use metal keys for the rooms. Front desk staff was friendly and the valet was quick. In the end, though, not enough quaint and ambiance for the inconvenience.

Stayed: September 2018, travelled with family
Thank Tapin7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this reviewResponded 4 September 2018

I am glad to see that you liked the front desk and valet services. Since we have recently renovated the entire hotel, I am a bit surprised with a few of your comments. We use top of the line Serta Presidential double pillow top mattresses. We will double check to ensure none of them are sagging.

I hope you give us another opportunity to prove we are a better hotel than your previous experience. We are planning on offering an evening service in the next few months.

Regards,

DeWayne Grann
General Manager

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Reviewed 1 September 2018

Location is excellent and was ideal for coordinating with our freshman student at University of Michigan. Rooms were small - no privacy as bathroom door was glass and did not close properly. Noise level at night interferes with sleep between train whistling several times and street noise.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Roving738063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belltowerhotel, General Manager at Bell Tower Hotel, responded to this reviewResponded 4 September 2018

Thank you for taking the time to review your recent stay. I am not sure where the train whistling came from since there aren't train tracks in the downtown area? Unfortunately, with our location downtown and on the campus of the University, we have a little street noise. Please let us know when booking next time and we will make sure to find a room that suites your need a little better.

Sincerely,

DeWayne Grann
General Manager

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