When we got to our room we immediately saw bed bugs in both the fold out couch and the main bed. We went down to the front desk to report this and get either a refund or another room. The staff at the front desk were very confrontational and accused us of lying. They were immediately degrading and unwilling to help us resolve the issue. We ended up leaving the hotel to stay somewhere else, and when we called the Victory Inn to get a refund they refused. We've been going through a nightmare since to try and get the $380 back that we spent to stay there. I would not recommend this place to anyone for multiple reasons, cleanliness and customer service being at the top of the list.
- Official Description (provided by the hotel):
- Enjoy gracious hospitality at our central Ann Arbor location. We provide amenities for the comfort and convenience of our guests. Experience downtown just minutes away with a variety of shops, nightlife, music and dancing. We hope that you enjoy being our guest! ... more less
- Reservation Options:
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- Also Known As:
- Ann Arbor Victory Hotel Ann Arbor
- Ann Arbor Victory Inn And Suites
- A Victory Inn & Suites - Ann Arbor Michigan