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“new owners, not as good”

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Best Western Greenfield Inn
Ranked #1 of 3 Hotels in Allen Park
Certificate of Excellence
Reviewed 16 September 2017

We stayed for 4 nights, prices were up 25% from last year. We booked 9 months in advanced. We stay here every year at this time(Sept). Breakfast should be included at this price. Also the staff told us that the new owners said they are not going to fix the hot tub. This was a favorite for us. A second bartender was needed on Saturday night, customers sitting at the tables by the bar were not being waited on. Some approached the bar asking for service.The bartender was working as fast as he could. Our room thermostat was set to full warm but only cool air came out the vent. Another blanket should be provided at this time of year.

  • Stayed: September 2017, travelled with friends
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Review collected in partnership with Best Western
Thank Harvey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary J, Manager at Best Western Greenfield Inn, responded to this reviewResponded 27 September 2017

Hello Harvey C,

Thank you for taking the time to give us this review. I am truly sorry that your experience this time was not as expected. Our rates do fluctuate with the demand as needed and we work with a revenue company that helps us set those prices. We do have the full service restaurant so we are not required to provide a complimentary continental breakfast. They always do have very reasonable specials for a full hot cooked to order breakfast. I understand your disappointment with the hot tub but it had just become too cost effective to operate as it had many maintenance issues and was continuously breaking down. I apologize about the bar situation on Saturday, we do our best to be fully staffed to be able to serve all of our guests in a timely manner. I also apologize about the room temperature but we would have more than gladly brought you down another blanket as we do have extras available. I hope you will consider giving us another chance in the future to show you we can make this right next time.

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49 - 53 of 887 reviews

Reviewed 13 September 2017

Impressed with hotel staff, accomadations, food, service, shuttle service, and hotel decoration. All made for a very pleasant stay. Thank you also for thinking of the extra special things also, fast check in and out and breakfasts expecially the grab and go breakfast for our very early train departure.

  • Stayed: September 2017, travelled with friends
    • Value
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Review collected in partnership with Best Western
Thank 694darlenec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary J, Manager at Best Western Greenfield Inn, responded to this reviewResponded 19 September 2017

Hello,

Thank you for taking the time to give us this great review. We are so happy we were able to host your group and it is wonderful to hear you were impressed and pleased by us! Thank you for all of your excellent compliments all around and so glad we could go the extra mile for your group on your departure, breakfast is always very important, especially that early:) We hope your tour company will consider us again for all future trips or you can always come back and see us on your own. Thank you again.

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Reviewed 12 September 2017

very nice facility if you like pink!! Rooms are nicely laid out and clean. Staff was friendly and helpful. This facility does not offer a free breakfast like most Best Westerns. Having to add the cost of breakfast to the already "high" room charge lessens the overall value of the stay. Plus, breakfast service is slow.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank Marg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary J, Manager at Best Western Greenfield Inn, responded to this reviewResponded 19 September 2017

Hello Marg L,

Thank you for taking the time to give us this review. Thank you for complimenting the rooms and cleanliness, our housekeeping employees do a tremendous job. We also sincerely appreciate your compliments on the rest of the staff as well. We are not required to have a free breakfast because we have the full service restaurant on site that serves delicious food cooked to order and we have many inexpensive specials daily. I do apologize about the slowness of it on the day you were here but hope you will give us a chance again real soon!

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Reviewed 11 September 2017

A good hotel to stay for the Detroit Jazz Festival, within close 15 minute drive proximity. Nice looking big pink building. Nice staff, comfortable beds, easy parking, good internet. Restaurant in hotel with 50 percent off first drink coupons.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank J3996WAdeborahd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary J, Manager at Best Western Greenfield Inn, responded to this reviewResponded 17 September 2017

Hello,

Thank you for taking the time to give us this good review. We are perfectly located off the highway with great ease and access to downtown. Glad you liked our big pink building and we really appreciate your compliments on the staff. We are so happy you were able enjoy our restaurant and use your drink coupons as well. We hope to see you back for next years festival!

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Reviewed 11 September 2017

We were participating in the Greenfield Village Old Car Show September 8-10 and after a hectic, long day of activities there it was nice to come back to this classy, well kept, quite hotel and a nice dinner in Mugly's Lounge. Everything was easy, no stress, pleasant. Will go back again

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank W6779HHcynthias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary J, Manager at Best Western Greenfield Inn, responded to this reviewResponded 17 September 2017

Hello,

Thank you for taking the time to give us this great review. It is so nice to hear that we made your nights easy and stress free after your long days at the Village. Thank you for all of your wonderful compliments on our hotel and so glad you enjoyed your dinner. We can't wait to have you back next year or hopefully sooner!

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Additional Information about Best Western Greenfield Inn

Address: 3000 Enterprise Dr, Allen Park, MI 48101-3529
Phone Number:
Region: United States > Michigan > Allen Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Allen Park
Price Range: $100 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Greenfield Inn 3*
Number of rooms: 209
Official Description (provided by the hotel):
This Allen Park hotel offers guests convenient access to all local attractions plus great amenities and services. The Best Western Greenfield Inn is a full service hotel centrally located in Allen Park, just minutes from the airport and Downtown Detroit. All spacious guest rooms and suites are decorated in the Victorian style and offer a refrigerator,microwave, 42" flat screens, Keurig coffee makers,Direct TV with Showtime and high-speed Internet access.Our hotel also features O'Henry's restaurant and Squire's Pub, offering a variety of menu items to satisfy any palette. Hotel amenities include an indoor heated pool, Jacuzzi hot tub, dry sauna and exercise facility. The hotel is just two miles from the Henry Ford Museum, Greenfield Village, an IMAX® theatre and the Ford Rouge Factory Tour. Sports fans will appreciate being minutes from the Detroit Lions Training Facility, Comerica Park, Ford Field, the Joe Louis Arena and the Michigan Sports Hall of Fame. ... more   less 
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Also Known As:
Best Western Greenfield Hotel Allen Park
Best Western Allen Park
Allen Park Best Western

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