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Reviewed 3 June 2014

I booked a room from Hotel Arenales in Oruro Bolivia. I was going to dance in the Carnivals and I needed a comfortable room for one day only. The hotels were very expensive. When I called Hotel Arenales I spoke with the mother's owner by phone from Los Angeles. At first she sounded very nice and said that a room for 3 people was 400 dollars. I explained that I needed to stay only one day but she said that the price was the same for 1 or 3 nights.Then she said that for the room to be reserved I need to wire the money right away to her daughters bank account. I called my dad who lives in La Paz and he agreed to wire the money for me. I called back to the Hotel just to confirmed that everything was paid in full. I spoke again with the mother's owner who said that the room was reserved and I didn't have to worry anymore. The room was paid in full. When my husband my friend and I arrived everything seemed in place. We arrived on Saturday early morning. We stayed for the night and Sunday around noon we were leaving. When I approached the front desk to leave the key. The mother's owner stopped me and said that she needed to check if I didn't owe any money. I told her that everything was paid in full. She insisted that she needed to see the book. I just knew that something was going to happen. After she checked her book she said that I still owe 80.00 more pesos. I told her that I wire 400 dollars. Then she acted like she didn't remember me anymore. She asked me where I wired the money and to whom. At that moment I called my father who wired the money so he can give me all the info again. Meanwhile this lady yelled at her daughter's name so she can come down to the front desk. She made it seemed like we were leaving the hotel without paying. The owner came down to the front desk. I told her that I did wired the money and my father who was in the phone can give her the details of the receipt. She spoke with my dad. After that she didn't say anything. She just left and went upstairs. But her mother kept insisting that she wanted more money. She became vulgar using bad language. I told her that I wasn't going to give her anymore money. I already paid what she asked and I wasn't going to pay anymore than that. She went wild. She waked me to the door and said very rude things. She almost slammed her hotel door at my face. I was in shocked. My husband and my friend were outside waiting for me. I couldn't believe that this old lady turned out to be a crook and a liar.

Date of stay: February 2014
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Miss B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2018
Google Translation

Date of stay: August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2017
Google Translation

Room tip: Le ofreceran una variedad de opciones para todo bolsillo.
Date of stay: February 2017
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2016
Google Translation

Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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