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All reviews the pacific ocean beautiful hotel chilli rooms face the ocean cruise ship amazing views santiago airport ocean front south america gym balcony concierge valparaiso vina paula luis
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Reviewed 14 February 2020

We didn't stay here but rather ate here for a birthday dinner on New Year's Day. Our food was excellent and they went to extra effort to provide my wife with a small birthday cake and a Feliz Cumpleanos message on the plate.

Date of stay: January 2020
Thank dontSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2020

We stayed 5 days at the Sheraton in Vina Del Mar. The hotel was beautiful, right on the water. Everything was very clean. The rooms were very nice. The staff were professional and very friendly. Breakfast was great. Jose Luis took excellent care of us!

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Ivan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2020

We had booked a Superior Room located on the top floor and it was excellent. The room was spacious, well furnished with a balcony having wonderful sea views just feet beneath us and a very good bathroom with an excellent shower. The room made for a very comfortable stay and offered everything we wanted. Housekeeping was first class. The public areas of the hotel were classy and elegant and the terrace with sea views was outstanding for a light lunch or drinks. On our early arrival, our room was not quite ready so we spent a great time with a bottle of wine looking at the sea and soaking up the atmosphere. The staff, without exception, were exemplary and couldn't do enough to please their guests. The wifi was quick and efficient. I had booked a table in 'Las Olas', the hotel's fine dining restaurant for the night of our arrival and had received confirmation in writing on booking and by text only hours before - for some reason, the restaurant was and seems in future, to be closed, However, a member of staff secured us a booking with a window table in one of the top restaurants in Valparaiso, 'Portofino',so all was well. If you want to experience fabulous sea food, go out of the hotel, turn left and stroll along 5 minutes to Cap Ducal. An historic building where the restaurant at night is all candlelit and serves the most delicious seafood - exquisite! Breakfasts at the Sheraton were OK, not memorable, I fared better than my wife as I was happy with the smoked salmon, processed meats, smashed avocado etc. but she was harder to please in finding things she enjoyed. Breakfast is an area that could be improved, as could the service in the breakfast area, but the freshly squeezed orange juice was nice. The hot food offerings were poor and the scrambled egg watery and not replaced regularly once it ran out. However, overall, we thoroughly enjoyed our stay at the Sheraton and if returning to Vina del Mar, would have no hesitation in booking it again, despite the fact that a Saturday night came in at over £300!

Room tip: Go for the top category of room you can afford on a high floor
Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bob1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2020

I stayed at this hotel from Jan. 10 - 14. The entire time the air conditioning did not work. After the first night, I complained to the front desk and they switched me from room 616 to room 804. The air conditioning worked only slightly better in room 804. I complained again and the maintenance worker came to the room and said he needed to adjust something in another area of the hotel. It appeared that either the system did not function properly or the hotel restricts the temperature from going below a certain degree. Even after the maintenance worker did what he said he needed to do the a/c only fell one additional degree in temperature. The room still remained too hot for my family to sleep comfortably. This Sheraton should not be part of the Marriott brand.

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank GlobeTrotter64D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberta V, Front Office Manager at Sheraton Miramar Hotel & Convention Center, responded to this reviewResponded 17 January 2020

Thank you for your important feedback.
We are very sorry we could not fulfill your expectations.
We are working on the issue you mentioned to improve our services.
Once again, we apologize for the inconvenience.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2020 via mobile

We unfortunately were not staying here but they were more than happy for us to come in and have drinks on there beautiful sun terrace facing the sea. There was loads of staff to keep everyone’s drinks topped up and you were Never waiting long for service! There’s a lovely snack menu with plenty to choose from. This is a very modern well appointed hotel with top class facilities as you would expect.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank LeisureGuy32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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