We are a couple wanted to go to Viña del mar. We made a nonrefundable reservation. When we are on the road because of COVID-19 restrictions, police turned us from the way to go back to home. We called to hotel and told our victimhood that we already made a nonrefundable reservation but because of the restrictions we can not come to there. And we already know that it is a nonrefundable reservation, but because of this unexpected affair, we kindly asked for changing the dates or take our money back. They did not help in any case even if changing the dates. At least they could change our dates, but they did not. In addition, They push us to cancel our reservation in website. we made a lot of phone call and canceling process on website for them, we have nothing in our side. At the end, They just took the money and thats all that they want. Customer satisfaction point is zero! We paid the reservation even if we told our affair because of Covid 19 restrictions.
Many hotels are helping in that cases, they are helping if you have some issues caused by Covid 19 restrictions.
Think before you make reservation!More
- Free Wifi
- Free parking