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Reviewed 6 April 2018 via mobile

We booked tickets online for the peak time to see both day/ sunset/night as suggested (6pm slot). Perhaps we should have booked 5:30pm because we spent 40 mins queueing for the lift and didn’t see much of the sunset. The tickets were €47 each direct from their website; it wouldn’t let us
book more than three tickets in one transaction which was really inconvenient. We couldn’t understand the reason for
that. We had to book other tickets at 6:30pm but they let us all in at the same time when we got there. Note the 6:30pm ticket is €30 so having experienced this, we would not have paid for the prime time (something between 4ish to 6pm). The whole attraction is poorly managed, unpleasant and terrible value. Since we didn’t enjoy the queuing, both up and to go down, I have given this activity a ‘Poor’ rating.

Online bookings still meant a long queue but we saw people avoid queuing as they paid extra for this privilege- maybe consider this if you hate long queues and if you can part with the cash! So, 40 mins later, we got into a small lift that takes you to the actual lift going to the 124th floor. I must say, having travelled in Asia, this high speed lift, fast as it was, lacked interior style and had no wow factor in terms of interior design. It looked like a random office lift.

After getting out of the lift, we got to a very crowded and small platform (for the amount of people on it!) on the 124th. You access the 125th using a staircase. It has very reflective glass and VR games that cost extra and more people trying to take green screen photos to sell to you.... not to mention the merchandise. It’s a great money spinner that we didn’t enjoy. They tip from a member of staff was, when you get up to the 124th, quickly have a look and take a photo then go back down as when it gets dark, you can’t see much and you will have to queue for a long time to get back down. That was such good advice, but we still got stuck in the queue going down for another 35 mins at least!

Maybe it is because we have been spoilt with skylines such as Hong Kong so the view did not do it for us, and buildings in London (though not as tall) are more pleasant to go up and enjoy views in more relaxed environments. We honestly felt like herded sheep and to pay all that money for the experience just felt unjust. I much enjoyed admiring the magnificent building itself from the outside near the fountain!

Also, upon exciting this atttaction, we followed the signs to the Water Fountain and passed a few carts selling ice cream and drinks (it’s part of the mall and these carts are by the doors that lead you to the fountain ; it is NOT the ice cream cart in the actual Burj Khalifa that you will pass on exiting the Khalifa itself). Anyway, please be careful and make sure the staff wring your purchases through the till properly and that you ask the price before even looking at he flavors, as we were charged AED 200 which is about €44 for 4 normal ice cream cones. We didn’t realize this until we were far away from the stall and after the queuing at the Burj Khalifa etc, I just could not be bothered to go back and argue as we did not get a receipt. The lady who served us told her colleague in their language an amount and she showed us €200 on her calculator but I wasn’t paying attention as my friend got the cash out of the kitty. My brain wasn’t thinking at the moment we handed over the notes, so it was the most expensive ice cream we have ever bought and I don’t want anyone to get ripped off like this. Be warned as the lady selling the ice cream is ultra friendly and I just let my guard down. It’s a real shame and disgrace. Be careful!

Date of experience: April 2018
Thank HkRainbows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AttheTopBurjKhalifa, Manager at Burj Khalifa, responded to this reviewResponded 18 April 2018

Dear Guest,


Hope this email finds you well!

At the Top is a premium attraction welcoming thousands of guests on a daily basis. Guest experience is certainly of the highest priority and we strive to ensure all measures are in place to offer our guests the highest standards.

Entry to the attraction is allowed at the time of the scheduled visit. For a visit scheduled at 18:00hrs, we are unable to allow entry at 17:15hrs. Peak times do experience minimal queuing. To be able to comfortably experience sunset, it is recommended a ticket be purchased for entry 90mins prior to sunset.


If we can be of further assistance, please do let us know.



Best Regards,
At the Top, Burj Khalifa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

The moment I saw this building I fell in love! The architecture is amazing. I stayed in Dubai for 7 days and every day I looked for & took a picture of this beautiful structure. It is a must-see!

Date of experience: March 2018
Thank Football G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

You probably spent the first hour in Dubai gazing at the towers on your way to your hotel. They are taller than most. We took the almost to the top tickets because the tour concierge said the view was the same for way less money ($70 each). So, we skipped the free tea and cookies. It also wasn’t high season so it wasn’t terribly crowded. When you get to the observation deck all those towers you were oooohing and ahhhing over look so small. Nothing is anywhere near as high as you are. Since there wasn’t a huge line we did not get to enjoy the videos along the way as much.

Date of experience: March 2018
Thank Phrogtours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Nothing can prepare you for your visit in Burj Khalifa. We booked an early hour visit in the morning and we couldn't be more happy with our choice. We managed to catch the sunrise, made really good photos and the building itself is just.....wow. It was a really kind touch to include free coffee, tea, juice and a croissant for the visitors in the morning hours.

Date of experience: March 2018
Thank K4763ET_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

As its the tallest building in the world and you are in Dubai it has to be done.
We paid for the At the top sky ticket (floor 148). It is expensive but you skip the queue and go straight up. We booked a time so we were there a little before sunset, so saw both day and night views.
Tip pre-book on line. You can book up to 1 month before you visit, which is what we did, which was just as well as most of the time slots were sold out on the day.

Date of experience: March 2018
Thank bac1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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