We booked tickets online for the peak time to see both day/ sunset/night as suggested (6pm slot). Perhaps we should have booked 5:30pm because we spent 40 mins queueing for the lift and didn’t see much of the sunset. The tickets were €47 each direct from their website; it wouldn’t let us
book more than three tickets in one transaction which was really inconvenient. We couldn’t understand the reason for
that. We had to book other tickets at 6:30pm but they let us all in at the same time when we got there. Note the 6:30pm ticket is €30 so having experienced this, we would not have paid for the prime time (something between 4ish to 6pm). The whole attraction is poorly managed, unpleasant and terrible value. Since we didn’t enjoy the queuing, both up and to go down, I have given this activity a ‘Poor’ rating.
Online bookings still meant a long queue but we saw people avoid queuing as they paid extra for this privilege- maybe consider this if you hate long queues and if you can part with the cash! So, 40 mins later, we got into a small lift that takes you to the actual lift going to the 124th floor. I must say, having travelled in Asia, this high speed lift, fast as it was, lacked interior style and had no wow factor in terms of interior design. It looked like a random office lift.
After getting out of the lift, we got to a very crowded and small platform (for the amount of people on it!) on the 124th. You access the 125th using a staircase. It has very reflective glass and VR games that cost extra and more people trying to take green screen photos to sell to you.... not to mention the merchandise. It’s a great money spinner that we didn’t enjoy. They tip from a member of staff was, when you get up to the 124th, quickly have a look and take a photo then go back down as when it gets dark, you can’t see much and you will have to queue for a long time to get back down. That was such good advice, but we still got stuck in the queue going down for another 35 mins at least!
Maybe it is because we have been spoilt with skylines such as Hong Kong so the view did not do it for us, and buildings in London (though not as tall) are more pleasant to go up and enjoy views in more relaxed environments. We honestly felt like herded sheep and to pay all that money for the experience just felt unjust. I much enjoyed admiring the magnificent building itself from the outside near the fountain!
Also, upon exciting this atttaction, we followed the signs to the Water Fountain and passed a few carts selling ice cream and drinks (it’s part of the mall and these carts are by the doors that lead you to the fountain ; it is NOT the ice cream cart in the actual Burj Khalifa that you will pass on exiting the Khalifa itself). Anyway, please be careful and make sure the staff wring your purchases through the till properly and that you ask the price before even looking at he flavors, as we were charged AED 200 which is about €44 for 4 normal ice cream cones. We didn’t realize this until we were far away from the stall and after the queuing at the Burj Khalifa etc, I just could not be bothered to go back and argue as we did not get a receipt. The lady who served us told her colleague in their language an amount and she showed us €200 on her calculator but I wasn’t paying attention as my friend got the cash out of the kitty. My brain wasn’t thinking at the moment we handed over the notes, so it was the most expensive ice cream we have ever bought and I don’t want anyone to get ripped off like this. Be warned as the lady selling the ice cream is ultra friendly and I just let my guard down. It’s a real shame and disgrace. Be careful!
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