We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This is our home away from home”
Review of Palace Downtown

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Palace Downtown
Ranked #46 of 563 Hotels in Dubai
Certificate of Excellence
Reviewed 10 November 2017

Right where do I start?! Since my last review in March I think I’ve stayed about 4 times since and each stay just gets better and better.

In May, we stayed at the hotel with another couple (who stayed here for the 1st time). This couple arrived with a 2-month-old baby and they said that they were not expecting the fantastic service they received. They needed the baby bottles sterilised at least 3 times a day and housekeeping were always there doing an outstanding job ensuring that the baby was taken care of well. They provided a cot, bath, baby toiletries…the full works!

They felt comfortable around the hotel with the baby whether it was breakfast or relaxing by the pool, no matter where they were the hotel staff ensured that they and the baby were comfortable. They have already told us that they will defo be back!

As usual the service they provided was great. In July, I arrived here with my parents for my mum’s 50th and the hotel did a great job to make her stay memorable from providing a great set up in the suite (decorated with flowers), a yummy cake and non-alcoholic champagne.

Now my husband and I have arrived for our 5-year wedding anniversary and again they did not fail to impress, provided the same room that we always stay in, decorated room, cake, champagne, cake at breakfast and the full works.

The hotel definitely treats us well as repeat customers, it’s nice to be remembered by all staff from the doormen, concierge, breakfast staff, pool staff, Buhayra lounge staff and even housekeeping. This is why it is our home away from home. I never have to think twice about staying here every time I am in Dubai.

A special thank you to the staff at the front desk who always get us the room that we always request, the staff at breakfast in Ewaan such as Dharma, Mubashir, Ganesh and the 2 lovely managers who’s names I can’t remember. They always make our breakfast memorable by knowing what we like to drink, bringing out special birthday/anniversary cakes etc. Thank you so much.

I really don’t know what more I can say as I’ll literally be repeating my words from previous reviews. Words can’t describe our stay here you have to experience it for yourself!

This hotel is in the perfect location where you are right by the Khalifa, Dubai fountains, Dubai mall, restaurants. Everything is in walking distance.

Thank you ALL at the Palace for making every stay of ours with family and friends so memorable and so comfortable, I can’t ask for more!

My husband and I have already booked for the new year… you all in the new year!

Thank you ...Chhaya & David

Room Tip: Fountain view room
See more room tips
  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chhaya_David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,858)
Traveller rating
Traveller type
Time of year
Language
  • More languages

81 - 85 of 2,858 reviews

Reviewed 7 November 2017

Excellent hotel, fantastic location and really nice people working there. Made for an amazing stay. Definitely worth a visit in the spa while in hotel, and dont forget to check out all the restaurants. A bit expensive but definitely worth the experience.

Room Tip: View of Burj Khalifa
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dzograf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Palace Downtown, responded to this reviewResponded 8 November 2017

Dear Dzograf,

Thank you for your feedback and recommendation!! I'm pleased to read that you had the opportunity to experience and enjoy our award winning Spa and Restaurants... :) We look forward to welcoming you back soon for many more luxurious memories. Warm regards, David Simon - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

Great location. Close to the mall. Great view when driving to the entrance of the hotel. Great smell at entrance. Great service. Spatious suites. Feels like coming home every time again. I will not choose any other hotel in Dubai.

Stayed: November 2017, travelled as a couple
Thank harrysS3169ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Palace Downtown, responded to this reviewResponded 8 November 2017

Dear HarrysS3169ON,

It is always so heartwarming when reading feedback from our returning guests! We were really pleased to have you back with us and extremely delighted to know that you have once again enjoyed your stay! We look forward to welcoming you back to your "home" in Dubai soon! Kind regards, David Simon - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017 via mobile

On our way to India, we "bookended" out travels in Dubai and this lovely hotel. The location is amazing and at the center of "everything". We're big Ritz fans and the service, facilities and employee energy was the closest to Ritz I've ever seen at a non-Ritz property. In fact, we had to cut our India trip short for business reasons and we chose this place to return to early. This will definitely be a place we will revisit on our return to the UAE.

Stayed: November 2017, travelled as a couple
1  Thank thepinesty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Palace Downtown, responded to this reviewResponded 6 November 2017

Dear thepinesty,

Thank you for taking the time to share your rewarding feedback with us here on TripAdvisor! I was extremely delighted to read that you have enjoyed your short visit and that we have made that everlasting impression... :) We can't wait to welcome you back on your next trip! Best regards, David Simon - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017

Palace Downtown was really above my expectations. Very kind staff, we were surprised for the early check in they made possible (we arrived at 9am!)... Very nice room with a great view.
Breakfast was excellent... The restaurant is nice with a very enjoyable view and food was amazing.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Otavio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David S, General Manager at Palace Downtown, responded to this reviewResponded 5 November 2017

Dear Otavio B,

Thank you for taking the time to share your feedback with us. Here at Palace, we always strive to exceed guest expectations and therefore it is so rewarding when we accomplish the same. :) I was really pleased to read that you enjoyed your room with it's remarkable views as well as our delicious breakfast spread! We look forward to welcoming you back soon! Best regards, David Simon - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dubai hotels
Downtown
Armani Hotel Dubai
Armani Hotel Dubai
#21 of 563 in Dubai
2,001 reviews
Downtown
Address Dubai Mall
Address Dubai Mall
#68 of 563 in Dubai
2,282 reviews
Downtown
Manzil Downtown
Manzil Downtown
#26 of 563 in Dubai
2,367 reviews
Show Prices
Show Prices
Show Prices
Downtown
Ramada Downtown Dubai
Ramada Downtown Dubai
#67 of 563 in Dubai
2,441 reviews
Downtown
Vida Downtown
Vida Downtown
#50 of 563 in Dubai
2,234 reviews
Shangri-La Hotel, Dubai
#16 of 563 in Dubai
822 reviews
Show Prices
Show Prices
Show Prices

Been to Palace Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Downtown

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#30 Family Hotel in Dubai
#41 Luxury Hotel in Dubai
Price Range: $350 - $1,163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Wotif.com, Expedia APAC, lastminute.com.au, Agoda, Ctrip TA, HotelQuickly, Cancelon and getaroom.com so you can book your Palace Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing