We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Consistantly fantastic”
5 of 5 bubbles Review of Palace Downtown

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Palace Downtown
Ranked #23 of 541 Hotels in Dubai
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Consistantly fantastic”
5 of 5 bubbles Reviewed 7 April 2012

We have stayed at this property two years running at the end of March. Both times the service and staff have been truly fantastic. The property is in an ideal location to delight in a spot of shopping or relaxing by the pool. The poolside menu not only offers more than the average hotel and the quality is outstanding. We have also eaten at the Argentinian restaurant which was excellent. March is a wonderful month to enjoy sitting outdoors as we did and watched the dancing fountains as we dined.
It has never seemed full to capacity, even though it well have been, it is designed well to feel like you have space.
The Al Bahar souk is lovely and quaint and it is a nice stroll over to Dubai Mall. I would recommend this hotel to family's, couples and solo travelers.

Room Tip: Always ask for a chance of an upgrade, you just never know!
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Familyboomerang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,480 reviews from our community

Traveller rating
    1,957
    339
    93
    57
    34
See reviews for
501
1,106
129
380
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (443)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 2 April 2012

Having made a reservation of a very expensive (more than $600 per night equivalent) suite with a view of the fountain, arrived to be told that the room had been given to someone else. Bad start, as I had been promising our daughter a view of the fountain for weeks. Asked for a fold out bed for our daughter and was instead given a cot that was far samller than our daughter, who had been standing at reception when we asked for the fold-out bed. The reception is chaos, you almost have to tread over the people lining up to complain about something. It is architecturally lovely, and much more peaceful than most of the other downtown hotels, but until they improve the service it doesn't deserve to be in the luxury hotel category in our view.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank CDH1248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 29 March 2012

When you first walk in it starts with the warmest smile n welcome, you checkout with the most genuin good bye hoping to see u again.... Anything in between is absolute comfort.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EimanGiant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
København
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

Close to it all, Dubai mall, Dubai Fountain, Burj Khalifa right in front of you - nice surrindings - good qualitey of the hotel, service ok, food ok, overall its a great hotel experince for the money.
Even got an upgrade - late cheec out whit no ekstra cost.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank getsemane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

We stayed 3 nights and the location is very good, right next to the Dubai Mall and opposite the very impressive Burj Khalifa.

Food prices as you would expect are not cheap but there are plenty of restaurants in the mall and you can get a huge breakfast in a wonderful cafe right outside the entrance (Shakespeare - really very good)

The pool is good, and the concierge very knowledgeable. Try high tea in the Burj Khalifa at Atmosphere - the highest restaurant in the world.

Staff were very attentive, particularly to local guests arriving in Bentleys maybe at the expense of others, I guess they spend a lot of money there though.

Room ok, having been to a Shangri La before I expected more from another 5 star but overall a good hotel in a very good location.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank AlunF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dubai hotels
Taj Dubai
#10 of 541 in Dubai
4.5 of 5 bubbles 1,242 reviews
Raffles Dubai
#2 of 541 in Dubai
5.0 of 5 bubbles 3,224 reviews
Show Prices
Show Prices
Show Prices
Burj Al Arab Jumeirah
#24 of 541 in Dubai
4.5 of 5 bubbles 4,061 reviews
Atlantis, The Palm
#92 of 541 in Dubai
4.5 of 5 bubbles 15,971 reviews
Downtown Dubai
Armani Hotel Dubai
Armani Hotel Dubai
#33 of 541 in Dubai
4.5 of 5 bubbles 1,634 reviews
Show Prices
Show Prices
Show Prices

Been to Palace Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Downtown

Property: Palace Downtown
Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#22 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
Price range (per night): $325 - $948
Hotel Class:5 star — Palace Downtown 5*
Number of rooms: 242
Official Description (provided by the hotel):
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Wotif.com, Hooroo Pty Ltd, Expedia APAC, lastminute.com.au, Agoda, Odigeo, Hotels.com, HotelQuickly, Evoline ltd and Hotelopia so you can book your Palace Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing