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Reviewed 16 April 2017 via mobile

I stayed in astoria hotel with family. On 4 th floor i was given a 2 rooms. Rooms r clean and well ventilised AC works best bathroom is clean room furniture is good. Staff is very polite, kind friendly and helpful.restaurant on 1 st floor is good .all staff of hotel is helping nature.so i experienced it very good.

Date of stay: April 2017
Trip type: Travelled with family
1  Thank tstz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KamleshRajani, General Manager at Astoria Hotel, responded to this reviewResponded 18 April 2017

Dear Guest,

Greetings from Astoria Hotel!

What a delight to begin the day with a perfect star rating! We are delighted that you had a ‘good experience’ with us. Indeed, our team’s prime endeavor is to provide our guests with the best-in-class services and hospitality. It makes us proud to know that their efforts added value to your stay and made it memorable for you.

It was a delight having you and your family with us and we would love to welcome you back for another sojourn. If you haven’t already, on your next trip do visit our restaurants for a delectable experience.

Best Regards
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2017

I stayed in this hotel during end of March 2017.It was a good experience.Hotel prices are not high.you can get value for money.hotel is located to many important places in dubai.Train line can be found by walking.

Room tip: Double rooms are good
Date of stay: March 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank Dimuthu S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KamleshRajani, General Manager at Astoria Hotel, responded to this reviewResponded 11 April 2017

Dear Guest,

Greetings from Astoria Hotel!

Hearing back from our patrons is always a pleasure! It makes us glad that you had a ‘good experience’ with us. Indeed, our hotel is preferred by many because of its well-planned location and we are happy that it added value to your stay as well.

It was a delight having you stay with us and we would love to welcome you back for another stay. Meanwhile, stay in touch with us through our website and social media pages.

Best Regards,
General Manager
Rahul Sharma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2017

Our stay was from 8-11 of March 2017, when we reached hotel late night we went to front desk as we booked our rooms thru Booking.com and the surprise was there was additional hidden charges apart from what reflected on booking.com, and further to this the front desk guy took lot of time for check-in which should have been reduced however on the contrary he was kind of disrespectful.

However, over-all experience,

Hotel Location : 0/10, located within the market area however there was lot of buzz and prostitution is normal within the hotel area.

Front desk : 0/10

Rooms : 3/10.

Complementary Breakfast : Not Provided

Over all cleanness : 3/10.

Hotel location, 8/10,

Overall experience, 4/10.

*Very disrespecting front desk.
**No free parking space for Car park.
***Rooms are pretty out fashioned.
*****Hidden additional charges if booking online.
******Not recommended for families.

Date of stay: March 2017
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
2  Thank fazlallahabadi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KamleshRajani, General Manager at Astoria Hotel, responded to this reviewResponded 5 April 2017

Dear Guest,

Greetings from Astoria Hotel!

Feedbacks from our guests are of utmost importance to us, and are taken very seriously by our team.

Astoria Hotel is one of the oldest establishments in Dubai’s hospitality industry, and is renowned for its impeccable services. Our associates strive to provide our guests with a comfortable and memorable stay. However, it’s our regret that your experience wasn’t at par with your expectations. We would like to assure you that such is not the norm here. Your concerns have been noted and forwarded to the respective departments. Our teams will look into it immediately.

We do hope that you’ll give us another opportunity to welcome you with improved services and offer you a flawless stay.

Best Regards
General Manager

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Reviewed 14 March 2017

Totally unprofessional management, No respect for the Guests , Even I took initiate and called to talk General manager but staff refused to connect instead they connect me to Operations manager , he also seems to be bit unprofeesional instaed of listening properly my concerns he was more interupting me during conversation , in the last he assred me that he will look into the matter and revert ...but result 0000 no revert ...How anyone will visit such place where no respect for guest and his concerns...

Room tip: Don't prefer these type of cheap hotels if you are looking for service ...
Date of stay: March 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Manouj A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KamleshRajani, General Manager at Astoria Hotel, responded to this reviewResponded 17 March 2017

Dear Guest,

Greetings from Astoria Hotel!

We value feedback from our guests as it helps us focus on the areas that require our attention. Our hotel is known for the warm hospitality provided by our professionally trained associates, and it has also earned us the happy patronage of many. However, we regret the inconvenient experience you had with us during your stay. Your concern has been noted and forwarded to the respective team to be looked into immediately. We would like to assure you that such is not the norm at our hotel.

We hope that you’ll give us another opportunity to offer you a flawless and excellent stay.

Best Regards,
General Manager

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Reviewed 6 February 2017 via mobile

Only thing which I didn't like is to stay awake till 3am till the music stops and the walls vibrating due to night club... if that's not enough than u may hear drunk people fighting and shouting loudly.

Average hotel, positive is the location as metro, bus and ferry within walking distance. Nearby market and Meena bazar. Good for bachelors and mostly male crowd. While families also visit but only the nightclub and loud music is concern, rest is fine.

Date of stay: January 2017
Trip type: Travelled with friends
2  Thank nshaikh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KamleshRajani, General Manager at Astoria Hotel, responded to this reviewResponded 10 February 2017

Dear Guest,

Greetings from Astoria Hotel!

Every feedback from guests holds great importance for us and we take every feedback earnestly. Our team is known for its professionalism and works tirelessly towards making our guest’s stay with us a memorable one. We regret to know that your experience with us was not at par of your expectations. However, all your concern is duly noted and worked upon by our team immediately. It is nice to know that our strategic location added few memorable moments to your stay with us.

We look forward to your next visit so that we can provide you with a much more delightful review.

Best Regards
General Manager

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