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“Amazing place for chilling ”
Review of Desert Palm Dubai

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Desert Palm Dubai
Ranked #208 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 28 July 2017 via mobile

Have been visiting this property since a couple of times this year... Really a wonderful place for chilling & relaxing, having a couple of drinks in an open area without any disturbance. Great place to spend time with your loved ones & friends.. Good food & service. Will visit again and again. Thanks

Stayed: February 2017, travelled as a couple
Thank Priyanka G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 20 of 312 reviews

Reviewed 14 July 2017 via mobile

One of the best hotels that provides private pool villas in Dubai, reasonable price as well. Pool size is about 6*3 meters, and about 150~170 cm deep. Staff are very welcoming, everything in the mini bar was free except for alcoholic drinks which was perfect for me and my family as i don't drink. Room service is excellent, pool is cleaned twice a day if you want. Location is next to Dubai dragon market. 20 min drive from zayed road. Definitely recommend this hotel for others and will revisit for sure.

Stayed: July 2017, travelled with family
1  Thank Omar-ALZaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017

We chose this venue for our friends' hen party as it was far enough from the city, with beautiful views and a great deal (Girls Day Out Package). The location itself was perfect (although poorly signposted from the main road). The massage was also fantastic, however the issues were:
- no explanation of what was being given to us for afternoon tea
- limited selection of food (3 small sandwiches and some mini cakes)
- meat sandwiches were placed in front of the vegetarian in the group, despite being informed about this already
- poor service at dinner - the waiter did not understand what we were saying, service was slow (drinks were served when reminded AFTER we had finished our starters)
- there was a stray cat constantly walking under our table brushing past our legs
- TERRIBLE handling of the payment. The hotel clearly made a mistake, and proceeded to bombard us with phone calls.

General incompetence. All we were offered in compensation was an apology which is unacceptable.

  • Stayed: July 2017, travelled with friends
    • Location
    • Service
Thank Nisha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Desert Palm Dubai, responded to this reviewResponded 12 July 2017

Dear Nisha M,

Thank you for your review, we have responded to Jill and understand your frustrations being part of this group and recognise our failings.

Rest assured that we will be reaching out to your group to apologise, not only recognising but hopefully rectifying your experience on this day.

Thank you once again.

Kind regards,

James

James Reeves
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017

Booked the 'Girls Day Out' Package for a hen party for 7 friends. Seemed like a good deal, included afternoon tea, pool access and 90 mins treatment in the Lime Spa. The hotel itself is lovely and a nice retreat away from Dubai. We arrived and had afternoon tea-drinks menus were served to us to choose our hot drinks. I had previously advised we had a vegetarian in the group, but this was not catered for so they had to remake her sandwiches. All plates were delivered to the table with no explanation of what was on the menu. This poor service seemed to be a theme for the day...! In terms of treatments the Lime Spa was very good, relaxing and enjoyable. We then used the pool facilities which again were lovely. We ended up staying for dinner at Jinx restaurant which again lacked any customer service-our server had no idea what was on the menu and could not understand most things we were saying. The main problem was in settling the bill where we realised we had been charged extra for hot beverages...which we had with our afternoon tea?! At no point did anyone tell us these were an additional cost and as with normal afternoon TEA's we assumed TEA was included. We then settled the bill and left. I was then bombarded with calls from the SPA whilst driving home, to find out they had miscalculated the bill and I needed to go back to settle the amount. They also rang the bride to be (who wasn't paying!) asking her to settle the amount. After checking bills I sent payment-and a complaint, only to be told it wouldn't happen again. It won't because none of us will be returning. It was a real shame as the day itself was lovely. Investing some time in training the staff would have really made the day more enjoyable.

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Jill84656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Desert Palm Dubai, responded to this reviewResponded 12 July 2017

Dear Jill84656,

Thank you for your review and for choosing the girls day out package for the hen day with the bride-to-be.

We are truly disappointed to read that your day did not go accordingly and that our levels of service were not met.

I have spoken to the team and we acknowledge your 'just' comments and various failings for which I can only apologise as this is not the level of service we deliver at Desert Palm.

Such an occurrence will not happen in the future and a member of my team will be contacting you so that we might be able to have the opportunity to look after you and your group again in the future.

Thank you once again for bringing this to my attention despite the more public forum and we look forward to taking care of you and your group once again in the future and to providing the service levels both the team and our guests are accustomed to.

Kind regards,

James

James Reeves
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2017

A nice retreat from Dubai, quiet, surrounding by nature, but only few kilometers from the city center. The rooms are large, well equipped and comfortable.
Only the service in bars and restaurant could be improved (quite long some time even with few customers). But the personal is really welcoming.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Baptiste V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Desert Palm Dubai

Address: Al Awir Al Awir Rd, Dubai 119171, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#57 Romantic Hotel in Dubai
#109 Spa Hotel in Dubai
#175 Luxury Hotel in Dubai
Price Range: $318 - $1,685 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Desert Palm Dubai 5*
Number of rooms: 38
Official Description (provided by the hotel):
Desert Palm Dubai is a boutique retreat with 38 rooms, suites and private pool villas. Set on a private polo estate the property offers two award winning restaurants - RARE and Epicure, an internationally acclaimed LIME Spa and an inviting bar which overlooks one of the four championship sized polo fields and Dubai skyline beyond. ... more   less 
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Also Known As:
Desert Palm Hotel Dubai
Desert Palm Resort And Spa

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