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“Good Hotel”
Review of Marco Polo Hotel

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Marco Polo Hotel
Ranked #239 of 561 Hotels in Dubai
Reviewed 4 September 2017

It was a good 4 star hotel (not average, not very good!). We stayed there for 3 nights. It had nice polite staff willing to help. Clean room. Efficient & quiet air condition. Electric kettle and free tea and Nescafe in the room. Clean comfortable bed. Nice clean pool. Free wifi. Safe box in the room. Bathtub had a built in jacuzzi and it was surprisingly working! Breakfast buffet was very good and free cold refreshment at the lobby was nice.

Minor problems and suggestions:
The "achilles heel" of the room was its bathroom! It was a little rusty. It definitely needed plastic slippers. Bathroom floor stayed wet and some times needed mopping after a shower. One shampoo was not enough four two people. Bathtub didn't has a drain stopper so we had to improvise! ;-)
Other than that, the fridge temperature was a bit high. Wi-Fi needed resetting for a couple of times and the Safe box have to be bolted to the wall.

Overall it was a good hotel and I would recommend it for budget trips.

Room Tip: 4th floor was the quietest!
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  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Vahid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Manager at Marco Polo Hotel, responded to this reviewResponded 9 September 2017

Dear Mr Vahid,

It was a pleasure having you with us at Marco Polo Hotel Dubai and we would like to thank you for taking time to share your feedback here in Tripadvisor.com.

We greatly appreciate your positive and constructive comments regarding the nice, polite staff, clean room and comfortable bed , efficient and quiet air conditioner as well as other hotel amenities like the clean pool , complimentary tea/coffee and the breakfast buffet.
We would also like to thank you for taking the time in providing quality feedback on the various areas within the hotel such as the bathroom and bath amenities, minibar temperature, wifi and safety deposit box . You raised some very good points which we will definitely discuss in our operational meeting.

Once again, Mr Vahid, we thank you for your kind and wonderful comments and we look forward to having the pleasure of welcoming you back in the not too distant future.

Yours sincerely,
The Marco Polo Management Team

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55 - 59 of 707 reviews

Reviewed 28 August 2017

Neat hotel with a couple of good lounges. Location is good. They have a great selection of alcohol but their wine leaves a lot to be desired. Rooms modern and clean. They have one of the best breakfast buffets and food was good.

  • Stayed: September 2016, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank H6156EEjerryh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Manager at Marco Polo Hotel, responded to this reviewResponded 3 September 2017

Dear Guest,

It was a pleasure having you with us at the Marco Polo Hotel and sincerely hope you enjoyed your visit to Dubai. We would also like you to know how much we appreciate your taking the time to write such wonderful review.

“The best breakfast buffet and food was good”

You certainly have made our day!

Regards,
Marco Polo Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

It was my second time in the hotel as expected, it was another great experience. Aside from the fantastic facilities, like the pleasantness and conveniences of the room, the internet everywhere, the friendly and courteous staff, the check in/out procedure is done in literally 1 minute because of the effective reception team especially Syed who treated me like king and ensured my satisfaction is met. Thank you and keep up the good work

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Xela108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Manager at Marco Polo Hotel, responded to this reviewResponded 3 September 2017

Dear Guest,

It was a pleasure having you with us at the MarcoPolo Hotel and we would like to thank you for taking the time to acknowledge the efforts of our team member, Mr Syed who is constantly encouraged to perform to the best of their abilities, keeping our guests as their top priority. I truly believe that it is comments such as yours that make a difference to our staff and our hotel. When these comments are passed onto staff, they not only feel appreciated but at the same time it serves as tremendous motivation for them to always offer their best.

Once again, , we thank you for your kind comments and look forward to having the pleasure of welcoming you both back in the not too distant future.

Yours sincerely,

Marco Polo Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile

We stayed at the hotel for 3 days. The staff was friendly and accomodating. I didn't like the smell of the bathroom though. It had a sort of vomit-like smell. Im not sure if it was their plumbing. The single bed that i slept in had a strand of a man's hir about an inch under my pillow, which didnt bother me much.

The breakfast buffet had a very limited choice, but i loved the arabic area with the fresh hummus and olives.

Stayed: July 2017, travelled with family
Thank Ayah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Manager at Marco Polo Hotel, responded to this reviewResponded 20 August 2017

Dear Guest,

Thank you for taking time to provide us your valuable feedback of your stay last July. It certainly helps us gauge performance and ensure that standards are maintained at all times, which brings us to your mention of smell in the bathroom and hair on your bed. We have discussed these in our daily operation meetings and Housekeeping and Maintenance have both been tasked to rectify these issues.

Please accept our sincere apologies and hope you come stay with us again soon.

Regards,
Marco Polo Hotel Management Team

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Reviewed 15 August 2017

The hotel is quite run down and in a run down part of Dubai city. It is very handy for the airport (only 4km away) and for the Metro which is 5 minutes walk. It needs refurbishment. Old dated décor and carpets. Broken showers etc. The breakfast is not to write home about, very little choice. Make sure you book "All inclusive" as food and drink (especially alcohol) are very expensive in Dubai. The restaurants for lunch and dinner were amazing. I tried The Bombay (north Indian), Chopstix (Chinese), Fox and Hounds (English pub). All were great serving a wide range of different types of food. Yes the butter chicken is to die for! And the tempura prawns and lobster were amazing (these two not included in all inclusive). The menus have lots of choice and I thoroughly enjoyed the food. Thank you to William (Restaurant Manager) and Sheila (our Waitress on the first floor restaurants). Also Irina in charge of the Fox and Hounds English pub. We enjoyed eating and drinking here. The hotel also has an outdoor swimming pool (walled) which is great for a city hotel. Fantastic friendly and helpful staff. There is also nightlife here with dancing, singing and Kitakits Kafe and Klubb plus the Iranian club at the front. It can be noisy. Traffic is non-stop 24 hours a day with tooting of horns and sirens.

Room Tip: The higher up the better to keep the noise down. We were on 4th floor.
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Katie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPHDubai, Manager at Marco Polo Hotel, responded to this reviewResponded 20 August 2017

Dear Katie,

Thank you very much for the feedback. We certainly appreciate your candor and glad to hear you enjoyed the various food and beverage outlets we have in the hotel. Our Indian restaurant The Bombay do serve the best Butter Chicken , the Chinese fare at Chopstix which is just divine and the English themed pub Fox& Hounds. Your kind comments on the fantastic friendly staff has certainly not escaped us and will certainly share with the team most especially William , Sheila and Irina.

Once again thank you and we hope that we have the pleasure of welcoming you back again soon.

Best Regards,
The Marco Polo Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marco Polo Hotel

Address: Al Muteena St, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#106 Family Hotel in Dubai
#161 Business Hotel in Dubai
#200 Luxury Hotel in Dubai
Price Range: $79 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marco Polo Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
At the centre of Dubai’s business and leisure district in Deira, the Marco Polo Hotel offers quick and friendly service to business and leisure travellers. A sleek, classy experience of primary hospitality filled with warm ambiance lies within the glass curtain facade. The hotel has a host of premium outlets that takes you on a culinary journey while the recreational facilities and culture of hospitality helps you unwind and enjoy a relaxed holiday. Bon voyage on a silk route to hospitality. ... more   less 
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Also Known As:
Marco Polo Hotel Dubai
Marco Polo Dubai
Hotel Marco Polo

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