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Bellabobbin
Mandurah, Australia

Will take a room deposit and NOT pay it back

2.0 of 5 bubblesReviewed 6 Feb 2013
I stayed in this hotel in July 2012, they took a 400DRM deposit from my credit card and in Feb 2013 I have still not recieved it back. My travel agent is working with me to get this back but they are not budging. I was told it would be refunded back to my bank account 2 weeks after check out but still have not recieved anything 7 months later.

The hotel its self was nice, spacious. Staff were nice. But for this reason I would not suggest anyone stay there, if you hand over a deposit you might not get it back.
Date of stay: July 2012
Trip type: Travelled with friends
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 2 February 2013

We have just stayed here for 2 nights, as a 'stopover', before flying on to Cape Town.

The room was spacious, the AC worked well, and there was everything one could need.

Internet access in rooms a bit variable, best time in the morning.

Staff polite and helpful.

Able to obtain food at any time is very useful, ( no bar). Nearest hotel with ver 'English bar' is the Sheraton 4' ,very nearby.

Breakfast fine and varied, only criticism is no decent fresh coffee at breakfast, just instant available.

Good budget place for stopover.

Date of stay: February 2013
4  Thank DorothyR98
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2013

My Wife and I stayed at Golden Sands 3 Hotel in Dubai. The hotel was fine and the staff very friendly and helpful but when we checked in on 8th Dec 2012 we were asked to provide our credit card details so that the Hotel could take a Security Deposit of 300 Dirham refundable on check out. We checked out on 13 Dec 2012 and the deposit was NOT REFUNDED instead we were told that they will advise their bank who will pass a credit to our credit card within the next few days. We left the hotel in good faith and guess what at the time of writing this review on Monday 28 January 2013 NO CREDIT has been received. We are wodering if the hotel is using this tactic to screw more dollars from the innocent guests such as ourselves.
Golden Sands 3 When are we going to get our 300 Dirham credited to our credit card account.
Future Guests be aware!!!!

Date of stay: December 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
18  Thank vinod_prakash
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 January 2013

We stayed here with our two teenage daughters. We found the accommodation to be lovely and much better than expected. The cooking facilities weren't suitable for cooking a meal but was great to have a fridge to keep the bottles of water cool. The fact we had two bathrooms was a wonderful surprised and excellent for us when we were all getting ready to go out. The beds in the main room were proper beds and not bed settees or put ups. The wardrobes were very big.

We ate in the breakfast bar every day and found a good choice for all nationalities. It set us up for a day sightseeing. We also tried the snack bar in the lobby and found the food to be of very good quality and beautifully served.

The staff were polite and courteous and very helpful. The rooms were kept very clean. I don't think I have been anywhere that cleaned the main door after someone had used it.

Taxis are normally found right out side the door and was an excellent way of getting round. They weren't exuberantly priced. Overall I would recommend this to anyone.

Date of stay: July 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Joy34552
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 January 2013

We stayed here and had a studio apartment for three nights. Spacious and clean with small kitchen and washing machine/dryer. We had trouble with the dryer cycle and had to get help from housekeeping staff. Our towels were not changed and our apartment not cleaned for two days so had to contact the staff. Breakfast was average. Eventhough we had a few problems, the staff were always helpful. These apartments are situated out of the main drag, but taxis are readily available at the door.

Date of stay: November 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Betty B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2013

We stayed in Golden sands for a week and I must say it was a good choice.

The hotel rooms were very clean and staff was very cordial and helpful too.
its not a very fancy hotel but an exceptionally clean hotel with clean toilets and beds. the breakfast buffet option was quite limited nothing fancy with only 8-10 items. clean pool. these are apartment rooms but the kitchen is very small with a microwave and a small electric burners that are not much helpful. dont expect a separate kitchen or sitting area.

there is a supermarket very close which helps a lot.

the location of the hotel is good Bur Dubai right at the middle of the heart of Dubai. close to malls like Burjuman, old Dubai etc.

Room tip: you may ask for the building 3 its easier to get cabs from there.
Date of stay: January 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Sudeepa_Basu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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