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“I'm soooo going back” 4 of 5 bubbles
Review of Carlton Palace Hotel

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Carlton Palace Hotel
Ranked #192 of 544 Hotels in Dubai
Certificate of Excellence
Atlanta, Georgia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“I'm soooo going back”
4 of 5 bubbles Reviewed 29 March 2012

I was impressed when I walked into the foyer. Since the hotel is hidden amongst other buildings you are not expecting what you get when you walk in. The receptionist was quick and efficient and had my bags delivered to my room immediately. The bar was expensive, but if you are in Dubai you have to expect that. I paid $25 USD for two drinks. The bar had an awesome band. The room was nice, but the bed was hard. It had a wonderful view of the river.
The breakfast buffet was a little disappointing for the price, $40 USD (for 2). Apparently there was no dress code there because these little league cricketers were walking barefoot! I think those kids received special treatment just because they were cricket players anyways. I will definitely go back again when I pass through.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TripTramp2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 31 March 2012
Dear Guest,

Your feedback are highly appreciated as we have our desire to give better service and we are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations although there are some points you mentioned where I believed is not a major complaint from your side. We at the Metropolitan Palace Dubai, look forward for your next visit. Once again, thank you.

Yours,

Yashvanth Gowda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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759 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Antrim, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 28 March 2012

Very nice Hotel.Clean and fresh. Great staff and food excellent. Location is perfect for everything really. 10mins from Airport if that. Taxi's always outside hotel and cheap to get from one end of town to another. Concierge always there to help anyway. Metro 5min walk around back of hotel and brings you all the way to Jebel Ali passing Jumeirah on the way. Easy. If going to Dubai Mall and Burj Khalifa just get a taxi. Its only an extra few quid and worth the hassle. Should be only 30dirhams max while a metro will cost 17 for two one way.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ibamagreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 4 April 2012
Dear Ibamagreen,

Really appreciate your feedback at our hotel. We are delighted to learn that you had a wonderful stay with us. We look forward to see you back and assure our best attention at all times.

Yours truly,

Yashvanth Gowda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 March 2012

Facade - Not too impressive
Enter the Lobby - Opinion changes. Impressive with the chandeliers and the fountain.
Rooms - Comfortable and luxurious for the leisure traveler. Value for money for the business traveler. Loved the dates the house-keeping kept on the bed everytime they cleaned the room.
Bathrooms - Clean and spacious.
Internet - Paid. Was kind of surprised that there was no wi-fi.
Minibar - The minibar had some kind of message on the strip on it which said something like the hotel is not responsible if the seal is broken. Had a guest staying at the hotel, who called me immediately after reading it. Gives an impression to the guest that the seal should not be broken and the minibar should not be used :)
Breakfast - Good for both vegetarians and non-vegetarians.

Pros - Amazing value for money, comfortable stay, and good location
Cons - No wifi, Minibar message

Room Tip: Second floor rooms not advised if you want a good night's sleep and an early morning rise for y...
See more room tips
  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank vagu0091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 31 March 2012
Dear Guest,
Appreciate your effort for taking time to leave such comment at TripAdvisor. Your feedback is very much appreciated as we continuously strive to improve our services and facilities and only through comments provided by our valued guests we will be able to do so.

Kindly note that we are now working out for wifi access and hopefully by your next visit, this service will be available. For your future visit to Dubai please do not hesitate to contact me and we would be happy to assist you.

Thank you once again and we look forward to welcoming you back in Metropolitan Palace Dubai in the near future.

Regards,

Yashvanth Gowda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 March 2012

We have a very wonderful stay in this hotel. After a very tiring flight, a warm welcome for us from the reception makes us feel better and ending up for a very comfy room. The very best thing in this hotel is the location where it is nearer to everywhere. Concierge are so good and helpful to find a place you want. Additional on that is the beach access with free transfer where few city hotel can offer. Would recommend this for everyone, 99.9% thumbs up to Metropolitan Palace Hotel.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Brenhardt T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 17 March 2012
Dear Guest,

We are delighted to read your review and truly appreciated your effort for taking time to post such comment. Our guest’s complete satisfaction is our main goal at Metropolitan Palace Hotel, and it is rewarding to learn this has been achieved on this occasion. We do look forward to the opportunity of once again welcoming you back to our hotel.

Yours truly,

Yashvanth Gowda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 13 March 2012

Don't be put off by the unimpressive facade/entrance....inside there's all the usual marble flooring, fountains and chandeliers, although not over the top. It's not a big hotel and it consequently feels more intimate than most in this city.
The rooms are spacious and comfortable, as are the bathrooms. The rooftop pool and surrounds are very pleasant.
The hotel's location in Deira, on the north side of the Creek, suited us well as not everywhere has been concreted over with massive buildings and there are loads of Arab and Indian restaurants in the side streets. I can't comment on the hotel food as we ate in these restaurants the whole time (even for breakfast)...very tasty and 1/10 of hotel prices.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank seamus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metropolitan Pa... M, Front Office Manager at Carlton Palace Hotel, responded to this review, 13 March 2012
Dear Valued Guest,

Thank you very much for taking your time and giving us your feedback, we very much appreciate it.

We do hope to be given the opportunity to welcome you back in the very near future. With all our very best wishes, Yashvanth Gowda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carlton Palace Hotel

Property: Carlton Palace Hotel
Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#82 Business Hotel in Dubai
#101 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#166 Luxury Hotel in Dubai
Price range (per night): $104 - $249
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Official Description (provided by the hotel):
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai

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