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“Falls on the details” 4 of 5 bubbles
Review of Hilton Dubai Creek

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Hilton Dubai Creek
Ranked #93 of 544 Hotels in Dubai
Certificate of Excellence
Sydney, Australia
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Falls on the details”
4 of 5 bubbles Reviewed 11 September 2012

The Hilton Dubai Creek is a nice modern hotel, with lots of glass and chrome to give it a modern feeling. Overall it is very good, clean and comfortable, but while the rooms look great, the hotel falls down on some details.
- the room fridge is one of those without a freezer section, so the drinks are only just cool, not chilled.
- the bath spout leaked (room 208)
- the elevators are tiny! They have installed mirrors to make them feel larger, but only one or two people with suitcases can fit in.
- the pool doesn't open until 7am, so no 6am swims before getting ready for meetings.

The location is good for the airport.

  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bradhall71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, 16 September 2012
Dear Bradhall71,

Thank you for being our guest and taking the time to write about the hotel.

Sorry you found certain elements of your stay less than satisfactory; however we really appreciate your feedback and will certainly action where necessary.


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (541)
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English first
Glasgow
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 September 2012

I spent 5 nights in the hotel. The level of customer service is excellent with all staff very customer focused. The hotel is very clean and spacious. The location is great - only 10 mins from T3. The hotels food is excellent with a number of of different eating places'

A big thank you to Diana in the exec lounge - always helpful and smiling and the room attendant Mani for his attention to detail.

This is a great hotel, with great staff and location.

  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scotsman970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, 10 September 2012
Dear Scotsman970,

Enjoyed your comments!


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lugano, Switzerland
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 8 September 2012 via mobile

We arrived from airport, close by, with complimentary car at 5 am. When we booked the room we requested early check in for the two executive rooms we needed. None were available at 5am and not even later. They gave us a temporary room where to stay. We decided to go out at 11 am. Once back at 4 pm only one room was ready ! So I strongly suggest not to bother to ask for early check in as it is obvious they can not manage it properly. 
Access to executive lounge is good. You will have free breakfast and 6pm buffet. But make sure this is included I your rate. 
They serve a breakfast in the executive lounge but chairs are uncomfortable. Buffet is small compared to the one served in the breakfast room (charged 20 something euro). 
Free wifi only in executive lounge. In room you need to pay about 20 euro for 24h. 
Complimentary transportation to Hilton located on the beach is great idea. Pity it only happen once a day (11 am) and
Coming back only at 4 pm. 
Rooms are nice and large.  I think the best are the one with river view. We had executive 1012. Not
completely silent as there is a large road just passing under. 
All others may have view to a building or parking. Not cool. 
Swimming pool is small. Looks more like a pond. Nice view from the roof where the pool is. 
I complained on the Hilton feedback form and I was kindly contacted by the Hilton manager. I appreciated it. But unfortunately was too late.

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ainz73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, 11 September 2012
Dear Ainz73,

Thank you for being our guest and taking the time to write about the hotel.

I appreciate your comments with regards to the early check-in request. Whilst we do our very best to ensure that the rooms are ready for guest to check-in on arrival but were unable to do so on your arrival as the hotel was fully booked and apologise for the inconvenience caused.

I hope to have the opportunity to welcoming you back to the hotel in the not too distant future.


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 September 2012

We spent 5 nights in the hotel and we wished for more. Comfort, cleanliness, space.
Great food. As we had an executive room, we had 2 hours happy hour with free drinks, whatever we wanted, even alcoholic drinks. Lots of food too.
The hotel is fantastic for business, for a family like mine I would recommend
Hilton on Jumeira beach. Same great standard, only beach and pool are the bonus.
We travelled there 4 times in 5 days. There is a free shuttle bus every day, 11 am to the beach and 4 pm back to Dubai Creek.
All staff need to be appreciated, namely a young man called Thivanka. Very nice, always smiling and helping us.
Generally, so far the best hotel I have been to,
Thank you Hilton, I will be back, in Jumeira though.:-). I have been there 3 years ago and this year I wanted to try something different.

Room Tip: I would go for an executive room!!!
See more room tips
  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HankaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, 9 September 2012
Dear HankaK,

Delighted you had a nice time and enjoyed your stay with us.

Thank you for making a special mention of Thivanka, which has been my pleasure to share with the team concerned.

Hope to see you soon!


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 2 September 2012

I paid extra to upgrade to an executive suite which was a good call, breakfast was included every morning, various snacks throughout the day, free WiFi, soft drinks all day & alcohol between 6pm till 8pm.

Our room attendant (house keeper) Mani on the 11th floor was very friendly & helpful, he even went out of the way to fix my mam's shoes. His towel animals were amazing and every day we were greeted by something different!

The hotel pool was beautiful with a great view of the Burj Kalifa. I could not fault any of the hotel staff.

The hotel is in a good location and taxis are very reasonable (the beige ones with the coloured roofs are the cheapest, Lexus ones over charge we were quoted double the price).

Only fault I could find was the length of time it took for us to check in, we arrived at 2am but our executive twin was not ready until the next day so they had to put us in a normal twin for that night which took over 30mins to organise & our welcome meeting was scheduled for 10.30am.......so we were rather sleep deprived! But I would definitely stay here again :)

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenson_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, 9 September 2012
Dear Jenson_29,

Delighted you had a nice time and thank you for making a special mention of Mani, he has become so popular with his towel creation especially on TripAdvisor - he has been sharing with all his family, which is lovely!

We were unable to have your preferred room type available on check-in as the hotel was heavily booked on the day of your arrival. We had to wait for the first twin room to become available and have it ready for your check-in, hence the delay and I apologise for any inconvenience this may have caused.

It was a pleasure to being of service to you and hope to see you soon!

Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Dubai Creek

Property: Hilton Dubai Creek
Address: Beniyas Road, Deira Business District | 6b Street, 4; Rigga Al Buteen, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Romantic Hotel in Dubai
#55 Family Hotel in Dubai
#56 Business Hotel in Dubai
#61 Spa Hotel in Dubai
#88 Luxury Hotel in Dubai
Price range (per night): $154 - $437
Hotel Class:5 star — Hilton Dubai Creek 5*
Number of rooms: 150
Official Description (provided by the hotel):
Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more   less 
Reservation Options:
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Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

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