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Reviewed 5 April 2018

For a family treat while on holiday in Dubai we had the arabesque afternoon tea in the Burj al Arab. The service was excellent, we met very friendly and helpful staff. The food was amazing better than we ever could have imagined and beautifully presented, with the added bonus of a surprise tea presentation given by Jefrey where we got to taste different teas and learned about the tea making process, which we found interesting. We would definitely recommend anyone holidaying in Dubai to treat themselves to this amazing experience.

Stayed: April 2018, travelled with family
Thank Pollypop723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you for the lovely review about Burj Al Arab that you have recently shared on TripAdvisor following your dining experience with us.

I am delighted to hear that you were impressed by both the taste and presentation of the Arabesque afternoon tea you enjoyed in Sahn Eddar. It is good to note that the Jumeirah standard of service provided by Jeremy and the Sahn Eddar team made your visit more memorable. Your kind recommendation is highly appreciated.

We hope to welcome you once again to Burj Al Arab.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Being an emirati i always visit Burj Al Arab and most of my friends and family too,in Concierge Oscar always go above and beyond to look after us,helipad and restaurant experience is phenomenal,love the view from my suit

Stayed: December 2017, travelled as a couple
1  Thank Max M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for the review about Burj Al Arab that you have shared on TripAdvisor.
We were delighted to read that you were overall impressed by the facilities of our hotel and the quality of services provided during your stay especially by Oscar. I am sure he will be pleased to note that his efforts and dedication makes a difference to our guest’s stay experience.

We certainly look forward to welcoming you back in the near future.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Visited the scape lounge. What a fantastic hotel. Has to be seen to be believed.
Definitely worth a visit if in Dubai. You need to make a booking though, otherwise you cannot access the hotel. Enjoy!!

Stayed: April 2018, travelled with family
Thank Niall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 5 April 2018

Dear Guest,

Thank you for the review you have shared following your visit to Scape Lounge.
We are delighted to note that we managed to make your visit a memorable one and do hope we will have another opportunity to welcome you back in the near future.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Had a wonderful evening with great service , fascinating cocktails and some good bar food . Fantastic view of Dubai at night....we booked for 7pm and got up at 7pm when bar opened and got seats in front of window for the views. Staff were very good at letting people move to window seats as they became free. Hotel staff were also very friendly and helpful.

Stayed: March 2018
Thank mandjpenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 4 April 2018

Dear Guest,

Thank you for the wonderfully detailed review of Burj Al Arab that you have recently shared on Tripadvisor.

I am delighted to note that you thoroughly enjoyed your aperitifs at Skyview Bar and were well taken care of by our attentive colleagues.

We hope to welcome you back to Burj Al Arab once again.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

I was visiting this hotel in March and I found it as luxurious as they say it is. However I found Gold on 27 bar bit disappointing, I mean it had no wow factor as you would expect to see when in such bar. Parking space also seems to be very crowded so when coming again won't use my own car. Planning to visit this hotel again in the future.

Stayed: March 2018, travelled with family
Thank KP L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded 4 April 2018

Dear Guest,

I am grateful for the review you have shared on TripAdvisor regarding your visit to Burj Al Arab.

Thank you for acknowledging the positive elements of your visit. We have also taken note of your other comments.
We certainly look forward to welcoming you back in the near future.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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