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Reviewed 25 October 2019 via mobile

The hotel was nice; view from a corner room was fabulous. Dined at their Chinese, Japanese and Vietnamese restaurants and they were all fabulous; pricey as you can expect at good restaurants in Dubai but really good.
Only negative is that the rooms were very small. Other than that a great stay!

Date of stay: October 2019
Trip type: Travelled on business
2  Thank A9293SPjorgec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La D, General Manager at Shangri-La Dubai, responded to this reviewResponded 27 October 2019

Dear A9293Spjorgec,

Thank you for taking the time to write and share your experience with us on Trip Advisor.

We are delighted to learn that you had a great stay with us and enjoyed the dining experience at most of our Asian restaurants throughout your stay. We are grateful to receive your compliments, it was indeed our privilege to be at your service.

Shangri-La Hotel, Dubai, offers 302 luxuriously appointed rooms and suites, as well as an exclusive Horizon Club with special benefits. Our rooms are accented by unique curvatures and original local artworks, each of them offering sublime views of Downtown Dubai’s famous skyline Burj Khalifa tower. Our Horizon Club rooms are quite big sized offering 591 sq. ft up to 710 sq. ft in the Premier rooms, while one-bedroom suites are 893 sq. ft in total space. We would be delighted to see you experiencing these rooms as well on your next visit.

We look forward to welcoming you back at Shangri-La Hotel, Dubai in the not too distant future.

With best regards,
Hakan Ozel, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2019 via mobile

Stunning hotel, great customer service from the moment I stepped in the building. Well presented and beautiful interior including the flower displays. I wish I could stay longer to indulge in the spa. The pool and pool bar is great and in the evening beautiful views of the Burj Khalifa. I would truly recommend this hotel!
Breakfast is simply WOW! So much to choose from and food is cooked to perfection with lots of cuisines to choose from for breakfast! They cater for EVERYONE.
Rooms are a great size, clean, comfy. Beds are heavenly! I would say this hotel is somewhat eco friendly- great to see!
The mini bar is a tease and so hard to not look in the fridge. I think they should leave complimentary biscuits for the guests as us Brits love a biscuit!
Thank you I’ll definitely be returning :)

Date of stay: October 2019
Trip type: Travelled on business
2  Thank 345chloes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2019

Woowww yet again amazing service from the best staff in Dubai! Archel from front desk greets with such hospitality ready to make the best reservations and service for all our needs! Imie, Nazhifa, Greff, Nikita, Denis gives the best service at breakfast that your coffee cup is always full and hot. The best avocado smoothie always provided too!!!
I would like to say a special thanks to my favorite Cheff Sarat and Nazhifa who always smile and friendly and always remember my preferences! We had an amazing stay in Shangri-La Dubai.
Nataliya

Date of stay: October 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Наталия K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2019 via mobile

We have stayed with my husband at Shangri-la Dubai hotel 7 years ago and we loved it. So when we planned out trip to Dubai again We booked it again and we were not disappointed.
Services at the hotel are great. Our room was amazing. We enjoyed our stay.
Breakfast buffet choices is fantastic. You can really have any type of breakfast possible. Buffet accommodates visitor from all over the world. Name it and you can find it there!
Hotel has good location.
Thanks

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Veronika P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La D, General Manager at Shangri-La Dubai, responded to this reviewResponded 24 October 2019

Dear VB46,

I would like to thank you for your stay at Shangri-La Hotel, Dubai and taking your precious time to post your experience with us on TripAdvisor.

It is indeed delightful to learn that you had a nice holiday with your husband whilst staying with us again after 7 years. We are indeed very grateful for your kind compliments shared on the rooms and the facilities. It was indeed our pleasure having you back at our hotel and taking care of you.

Our heartfelt gratitude for your patronage and we look forward to your next visit to Shangri-La Hotel, Dubai.

With warm regards,
Hakan Ozel, General Manager

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Reviewed 23 October 2019 via mobile

We visited the hotel at the end of September and beginning of October, from the moment we arrived we felt really welcomed, we booked Horizon room so our check in was done in Horizon reception at 41st floor. We felt like VIP and everyone remembered our names throughout our stay. The room 3906 was very nice and clean and we had Burj Khalifa view. We enjoyed all horizon privileges like private swimming pool, jacuzzi, lounging at the roof on the 42nd floor and also all the drinks and food in the horizon club during our stay. The staff members at the horizon are incredible, especially Manoj, Rif, Hossam, Sagar The amazing chef, Christine and Francesca and Ayoub, and another special Thankyou to Khodarahm the singing porter at the entrance and Imie the lovely hostess at breakfast downstairs, also Gregg the waiter was brilliant. (Hopefully all the names are spelt correctly).

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank leefeatherbe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La D, General Manager at Shangri-La Dubai, responded to this reviewResponded 23 October 2019

Dear leefeatherbe,

Thank you very much for taking the time to share your amazing review on TripAdvisor on your recent stay at Shangri-La Hotel, Dubai.

As we pride ourselves in offering the highest levels of care and hospitality to all our guests, rendering the true Asian culture and services from our hearts, we are delighted to hear that you had a wonderful experience whilst staying with us. Thank you for your compliments shared towards all our colleagues’ professionalism and friendly attitude. Our people are our most prized assets and it is through comments such that we are able to keep ourselves highly motivated. We will surely convey your positive feedback to the colleagues.

We thank you for your patronage, it was a great privilege to take care of you during your visit. We look forward to welcoming you back at Shangri-La Hotel, Dubai very soon.

With best regards,
Hakan Ozel, General Manager

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