We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Free cancellation until 29/07
USD 117
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 261
USD 204
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Beachfront
USD 1,875
USD 246
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Atlantis, The Palm(Dubai)
Free cancellation until 26/07
USD 424
USD 337
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Savings alert! 15% below average rates

The price you found is 15% lower than this hotel's average rate of USD 397/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Crowne Plaza Dubai(Dubai)(Great Value!)
USD 133
USD 95
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 104
USD 89
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 40% below average rates

The price you found is 40% lower than this hotel's average rate of USD 149/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Kempinski Hotel Mall of the Emirates(Dubai)(Great Value!)
USD 293
USD 238
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
USD 277
USD 213
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of USD 239/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Grand Hyatt Dubai(Dubai)(Great Value!)
USD 137
USD 134
Priceline
View Deal
  • Free Wifi
  • Free Parking
Reviews (1,067)
Filter reviews
1,067 results
Traveller rating
879
136
34
8
10
Traveller type
Time of year
LanguageAll languages
More languages
879
136
34
8
10
Show reviews that mention
All reviewshorizon clubdunes cafeburj khalifaultra loungebalcony barchi spavietnamese restauranthealth clubreception teamexcellent hotelspecial thanksan upgradeoutdoor poolwonderful staysheikh zayed roaddeluxe roomshuttle bus
Filter
Updating list...
155 - 160 of 1,067 reviews
Reviewed 4 April 2018

We stayed in Feb for 2 Nights tremendous View of Burj Khalifa. had a great time. Special Thanks to all the staff for being attentive and caring.They also have a indoor pool which was amazing. I would surely return to the Hotel.

Room Tip: Ask for Higher floor
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ainelyn Gay N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this reviewResponded 8 April 2018

Dear Ainelyn Gay N,

Many thanks for taking your precious time to write and share your experience with us on TripAdvisor.

We aim to delight and provide all our guests with the highest standards of service and quality product. For business or leisure, our devoted and experienced staff caters to the needs of guests with the utmost care and service rendered straight from the heart. Your positive comments about our colleagues are thoroughly appreciated. I will be sharing your feedback with our team members who will be delighted to be recognized and acknowledged in such a courteous manner.

We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future.

With best regards,
Nicolas Chammaa, Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Stayed here in February for 3 nights with my Wife and 11 year old son. Our room was on the club lounge level as we found it was worth the extra access to snacks/food and evening drinks(Children are not allowed in club lounge when alcohol is served for 2 hours in the evening) Arrived late in the evening and was given a personal welcome and escorted to the club lounge on arrival to check in and be served a drink(non alcohol) which was a nice touch. Our room was lovely and spacious with plenty of storage space. A separate bed was in the room for our son on arrival.
Pool area is a good size with very good service provided by the pool staff (sun lounger set up, sunglasses cleaned etc) There is a minibus for the short trip to the Dubai Mall (about 10 mins) No problems here with drop off and pick up points. We would stay at this hotel again in the future as I could not fault the service and friendliness of the staff in all departments of the hotel.

Room Tip: Club level is worth the extra money in my opinion
  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sanshoe36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

I stayed in the Horizon club. The Horizon club is a bit smaller than other Shangrila that I have stayed in but the staff made up for any shortcomings by providing the friendliest and most helpful service of any Shangrila I have stayed in.

Room Tip: Seaview is likely to be quieter as city view is above the very busy main road
  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this reviewResponded 2 April 2018

Dear Andrew S,

Thank you for taking your precious time to write and share your experience with us on TripAdvisor.

Our aim is to continuously exceed the expectations of our guests whenever they stay with us. It is appreciated to read that you found your stay positive and enjoyed the Horizon Club services. As we strive to perfect our guest's experience, it will be our pleasure to share your thoughts with the team so together we would work even harder knowing that all our efforts are recognized.

Our people are our most prized asset as it is through them only we can show the true Shangri-La hospitality as a caring family providing unparalleled services straight from the heart.

Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai.

With warm regards,
Nicolas Chammaa, Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

I like to point out the 'not so good' features in my reviews as all the good stuff is already here to see, however this hotel is superb and i can not find any faults. Our second visit, try it you will love it.

Stayed: March 2018
1  Thank woodnook123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this reviewResponded 2 April 2018

Dear Woodnook123,

We very much appreciate to write and share your experience with us on TripAdvisor. It gives me great pleasure to know that you were very pleased with our services and enjoyed your stay whilst you were our guest.

We aim to delight and provide all our guests with the highest standards in service and hospitality. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve.

Thank you again for the rate of confidence and your lovely comments, we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future.

With best regards,
Nicolas Chammaa, Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

I came to this hotel with my family for a 5-day period. We reached from the main airport in 15 minutes by taxi, costing 60 AED. The hotel deserves its reputation, fulfilled its expectations. Clean, luxurious, quality services. It is located very close to Burj Khalifa, and there are several cafes where you can eat. Overall, this hotel is worth visiting.

Stayed: March 2018, travelled with family
1  Thank ValiMV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this reviewResponded 2 April 2018

Dear ValiMV,

Many thanks for the excellent rating you have posted on TripAdvisor.

We aim to delight and provide all our guests with the highest quality of service standards complimented by great products and outstanding colleagues. Our hotel location is ideal for guests coming on business or leisure alike.
The hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj Khalifa. It is indeed our pleasure to take care of you.

In our hotel we have a great variety of cuisine from our all day dining outlet Dunes Café offering 7 theme nights to suite all taste buds, an authentic Vietnamese in Hoi An and our legendary Chinese in Shang Palace. Of course if you are looking to relax and unwind then Ikandy would be your place if choice with magnificent view of Burj Khalifa.

We look forward to welcoming you and your family back to Shangri-La Hotel, Dubai on your next visit.

With Best Regards,
Nicolas Chammaa, Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews