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Reviews (1,065)
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All reviewshorizon clubdunes cafeburj khalifaultra loungebalcony barchi spavietnamese restauranthealth clubreception teamexcellent hotelspecial thanksan upgradeoutdoor poolwonderful staysheikh zayed roaddeluxe roomshuttle bus
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154 - 159 of 1,065 reviews
Reviewed 1 April 2018

Stayed here in February for 3 nights with my Wife and 11 year old son. Our room was on the club lounge level as we found it was worth the extra access to snacks/food and evening drinks(Children are not allowed in club lounge when alcohol is served for 2 hours in the evening) Arrived late in the evening and was given a personal welcome and escorted to the club lounge on arrival to check in and be served a drink(non alcohol) which was a nice touch. Our room was lovely and spacious with plenty of storage space. A separate bed was in the room for our son on arrival.
Pool area is a good size with very good service provided by the pool staff (sun lounger set up, sunglasses cleaned etc) There is a minibus for the short trip to the Dubai Mall (about 10 mins) No problems here with drop off and pick up points. We would stay at this hotel again in the future as I could not fault the service and friendliness of the staff in all departments of the hotel.

Room Tip: Club level is worth the extra money in my opinion
  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sanshoe36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

I stayed in the Horizon club. The Horizon club is a bit smaller than other Shangrila that I have stayed in but the staff made up for any shortcomings by providing the friendliest and most helpful service of any Shangrila I have stayed in.

Room Tip: Seaview is likely to be quieter as city view is above the very busy main road
  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this reviewResponded 2 April 2018

Dear Andrew S,

Thank you for taking your precious time to write and share your experience with us on TripAdvisor.

Our aim is to continuously exceed the expectations of our guests whenever they stay with us. It is appreciated to read that you found your stay positive and enjoyed the Horizon Club services. As we strive to perfect our guest's experience, it will be our pleasure to share your thoughts with the team so together we would work even harder knowing that all our efforts are recognized.

Our people are our most prized asset as it is through them only we can show the true Shangri-La hospitality as a caring family providing unparalleled services straight from the heart.

Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai.

With warm regards,
Nicolas Chammaa, Resident Manager

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Reviewed 30 March 2018

I like to point out the 'not so good' features in my reviews as all the good stuff is already here to see, however this hotel is superb and i can not find any faults. Our second visit, try it you will love it.

Stayed: March 2018
1  Thank woodnook123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this reviewResponded 2 April 2018

Dear Woodnook123,

We very much appreciate to write and share your experience with us on TripAdvisor. It gives me great pleasure to know that you were very pleased with our services and enjoyed your stay whilst you were our guest.

We aim to delight and provide all our guests with the highest standards in service and hospitality. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve.

Thank you again for the rate of confidence and your lovely comments, we are looking forward to welcoming you back to the Shangri-La Hotel, Dubai in the future.

With best regards,
Nicolas Chammaa, Resident Manager

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Reviewed 30 March 2018 via mobile

I came to this hotel with my family for a 5-day period. We reached from the main airport in 15 minutes by taxi, costing 60 AED. The hotel deserves its reputation, fulfilled its expectations. Clean, luxurious, quality services. It is located very close to Burj Khalifa, and there are several cafes where you can eat. Overall, this hotel is worth visiting.

Stayed: March 2018, travelled with family
1  Thank ValiMV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this reviewResponded 2 April 2018

Dear ValiMV,

Many thanks for the excellent rating you have posted on TripAdvisor.

We aim to delight and provide all our guests with the highest quality of service standards complimented by great products and outstanding colleagues. Our hotel location is ideal for guests coming on business or leisure alike.
The hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj Khalifa. It is indeed our pleasure to take care of you.

In our hotel we have a great variety of cuisine from our all day dining outlet Dunes Café offering 7 theme nights to suite all taste buds, an authentic Vietnamese in Hoi An and our legendary Chinese in Shang Palace. Of course if you are looking to relax and unwind then Ikandy would be your place if choice with magnificent view of Burj Khalifa.

We look forward to welcoming you and your family back to Shangri-La Hotel, Dubai on your next visit.

With Best Regards,
Nicolas Chammaa, Resident Manager

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Reviewed 30 March 2018

I imagine most hotels on the strip in Dubai are like this but the service and staff were just amazing during our stay. They could not do enough for us and it was such a kind experience to be a part of.

The rooms were great - they gave us a little upgrade on the side, nothing major, but we were checking in early and they gave us this other room instead. Most places let you store your bags to check in later but we had some luck there. It's a tall hotel - I mean we were on floor 30 (ish?) and just amazing views. I think there were well over 40 or even 50 floors and just magnificent building on the scale of things.

There were a few restaurants in the hotel which were very good - one was buffet style and the other two were al carte and the room service was pretty decent.

There is a pool and a spa - first of all, the pool is like on another building's roof. You go out of the spa and across a skybridge to the rooftop with a pool, bar, loungers etc. and was very nice atmosphere. We don't have kids yet and it's not an adults-only hotel or pool but damn those kids that were there were SO annoying. Not the hotel's fault and it's just kids being kids but ah well!

The spa was odd - just on a cultural point of view. It was split between men and women so you couldn't enjoy the spa with your partner. I get that this is part of the culture, so again, it's not marked down on the review but just a heads up if you like your spas.

We had a great time. The room was spacious, the bed was comfy, bathroom was really nice and everything was spot on. We had issues with our keycards - I think they are super sensitive to mobile phones so we frequently found that they didn't work and had to go back down to the ground floor to get them reissued.

Would love to come back here - the location is right on Sheikh Zayed Road so 5 minute Uber from the mall, 15 minutes from JBR/Marina and handy place to be.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ben N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas C, Manager at Shangri-La Hotel, Dubai, responded to this reviewResponded 2 April 2018

Dear Nacca 91,

Thank you for taking the time to write and share your experience with us on TripAdvisor.

We aim to delight and provide all our guests with the highest standards of service and quality product. In our hotel , our devoted and experienced colleagues cater to the needs of guests with the utmost care and services rendered straight from the heart. We appreciate your kind words and compliments and it will be my pleasure to share your thoughts with the team in recognition of their hard work and dedication.

In terms of dining option, our visitors are spoilt for choice when it comes to dining at the Shangri-La Hotel, Dubai. Meet friends for coffee or tea, stop for a light lunch or celebrate a special occasion with a memorable meal. Shangri-La Hotel, Dubai, offers an array of restaurant and bar to suit all tastes. Our strength comes from our authenticity shown in each of the cuisines we offer.

Shangri-La Hotel, Dubai, offers 302 luxuriously appointed rooms and suites, as well as an exclusive Horizon Club with special benefits. The hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj Khalifa.

Whilst, you observations with regards to our spa and pool area are circumstances beyond our control and we still recorded your preferences on your profile so that next time we will be better prepared. We appreciate your feedback as it will certainly assist us in our efforts to continuously improve our services and offerings.

We look forward to welcoming you back to the Shangri-La Hotel, Dubai in the near future.

With best regards,
Nicolas Chammaa, Resident Manager

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