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All reviewsflight pathnice hotelgold soukhotel is locatedrooftop barbusiness tripswimming poolshort staymetro stationdeirataxisupermarket
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Reviewed 14 January 2017 via mobile

If you are planning or thinking to sleep in this hotel, then forget it , every minute a plane will make you wake up!! Very very very noisy indeed

Not recommended at all for those looking to relax or sleep

Stayed: January 2017, travelled solo
1  Thank Abdulla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Greetings and apology for the delayed of response.

Thank you for taking the time to write your feedback during your previous stay with us.

We hope that you will be back in the not too distant future to experience the difference and once again, we are glad that you have given us the chance to have you as one of our valuable guests.

Please do not hesitate to contact us at anytime for assistance.

Best regards
HBH Management/Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017

Beautiful, well done and neat rooms, excellent in-room Air conditioning.
Very spacious and modern rooms.
Very pleasant staff.
There's a supermarket next door. Very very convenient.
I found it odd that at check in, they almost were insisting on an advance payment for the entire duration would be there and yet a deposit had been paid earlier at booking. It leaves a bad taste in the mouth. 1st encounter and payment is demanded even before the customer sees the rooms? ..I am more used to paying the balance at check out. Is it because of bad experience for them before?
Generally, I loved Dubai. Nice, very clean, modern city with EVERYTHING.

Room Tip: The closer to the ground the better due to the noise from the club on 5th floor.
  • Stayed: December 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Joanne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Greetings and apology for the delayed of response.

It is a great pleasure having you with us and thank you for the appreciation of the beautiful property, neat rooms and the in-room air conditioning. We pride of having spacious and modern rooms which is very convenient to stay.

Regret to know that you were not happy with the advance payment and hoping for your understanding on the same.

Once again, thank you for being with us and we look forward to have you back and please do not hesitate to contact us for assistance.

Warm regards
HBH Management/Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2017

They put small boxes of cashew nuts and water bottles on dressing table. My sons opened them and I was charged 70 AED ( £16) for 2 water bottles and a cashew nut box. When told about it, the Filipino receptionst ignored what I was saying and charged the amount to the card any way. Charging for stuff inside the bar (fridge) is OK but putting water bottles outside and charging ridiculously for that is a rip off.
Good thing was they allowed to put my luggage after check-out and home-automation in the rooms was good (e.g. electric blinds etc.)

  • Stayed: January 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 735raj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Thank you for staying with us and apology for the delayed of response.

Your feedback is important to us and we value your time and effort sharing your experience and we hope that it will not defer you of coming back.

Please do not hesitate to contact us for future assistance.

Best regards
HBH Management/Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2016

Nice but very poor as rate agreed on booking.com was different when I checked out...nothing you can do about not happy...also hotel not very suited too families due to club bars ...and airport flights contnlinous

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank MoChunara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2016

The room was very clean and comfortable. Had everthing we needed. There was a little noise at night from the bar. Very close to the airport, quick taxi drive. The restaurante has good food and during the day a cheap menu, very good. Staff are very friendly. *****

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Charmaine83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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