I heard a lot about One & Only ! I always wanted to try it then we decided to go there for 1 hour and see the hotel and have some coffee !
Since we step the hotel there’s no warm welcome ! As first impression it was ..... then we said it’s fine let’s go to 101 to relax a little bit ! Then we got lost on the way and we asked someone from the staff ! He just explained the way with his finger ! And didn’t even move a single step to show us !!!!
We went arrived there there’s no welcoming in the entrance and when that lady came to just give us the menu ! No one asked if this table is okay or if we need anything else ? Come on really !
And then we asked to set inside the lounge for just a coffee because it was too hot out side they said no you can’t set here because it’s lunch restaurant or dinner something like that and we asked only 30 mins because it’s too hot out side and finally she said yes and took the order
5 mins later anther lady came and said we can’t set here and we have to set outside which there’s no fans or anything because of the whether!
She said it’s fine ! And she left then we had our drinks order without the coffee ! And after my friends finished their drinks I asked if it possible to have my coffee which I already ordered with them ! She said yeah sorry for that! I’ll bring it to you.
And 3 mins later someone else came and said sorry because the coffee machines not working I got to order juice !
And we asked for the bill and we paid and then we surprised, we paid for coffee which i didn’t had excuse me !
And then for almost 10 mins there were 4 persons standing in front of the micros don’t know how to void one coffee ! And then there’s waiter open his wallet and give us the coffee price and said it will take long time to void it !!!!!!
I’ll never come back I was expecting 5* service but unfortunately there’s nothing there.
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