This hotel considered to be one of the luxury hotels in Dubai. The facilities (rooms, beach, restaurant…etc) are well structured with top notch furnitures. However, this is does not justify the poor service and ignorance of our requests. We didn’t feel that we are valuable customers. I stayed along with my family in two suites for 8 nights and paid almost 40,000 SAR (13,260 $) and they treated us as a normal or even less valuable customer. This really made me disappointed and I talked with their management several times but unfortunately no response. Upon my arrival to my home I sent another letter to Kempinski management but again they didn’t give me any feedback. One point to add, the housekeeping was horrible.
- Official Description (provided by the hotel):
- We invite you to a place where the earth and sea merge with imagination. Here on the coveted shores of Dubai's iconic island lies the perfect vantage - the Kempinski Hotel & Residences Palm Jumeirah. A palatial retreat, set atop a true landmark, this picturesque paradise offers traditional European luxury and endless opportunities to create lasting memories. Spacious Suites & Penthouses - Exquisite marble floors guide your every step as gold, ivory and light blend into a portrait of true opulence...You have left the ordinary behind. Spacious suites and penthouses provide the lavish comforts of well-appointed living rooms, dining areas, and fully equipped kitchens, ideal for both families and long stays. ... more less
- Reservation Options:
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- Also Known As:
- Kempinski Hotel And Residences Palm Jumeirah