Having stayed at a number of Sofitels around the world, I had high expectations on this one in Dubai. Unfortunately it was a disappointment.
Firstly, we had to wait several hours for our room to become available. As compensation, they offered late check-out, which I already was entitled to anyway, with my Le Club gold card. No upgrades were available as the hotel was full. Usually godl members also get a drink voucher and a welcome gift, but at this hotel, the drink voucher was the welcome gift. Silly to skimp out on such a small benefit, I think.
When we finally got the room, the condition was plainly unacceptable: several loose fittings and stained and worn furniture. When asked to change rooms, first another Superior room seemed to be available, but then not. Instead we got upgraded to a Luxury room (number 2109), but could only check in very late in the evening.
The room quality issues continued on the second day, when the bedsheets had big holes int hem! On my request the staff did change them, but it boggles the mind how this could even happen at what they call a luxury hotel.
Highlights of the Sofitel Dubai Jumeirah Beach include the pool and poolside area on the third floor, which has great ocean views, and a fine breakfast. The location s good if you're looking for beach access (though no private beach) and want to stay in a touristy sort of area. Finding a cab at peak hours was sometimes a problem though, mainly due to traffic congestion.
Based on our three nights stay, with the issues mentioned above, I would recommend avoiding the Sofitel Dubai Jumeirah Beach. With its dated design and maintenance, I would suggest that Accor downgrade it from their luxury brand Sofitel to a more appropriate Pullman or Novotel.
- Official Description (provided by the hotel):
- Luxury beachfront hotel combining French spirit with Dubai's most appealing features: waterfront location, sea-view and direct access to The Walk, the city's stylish beachside promenade and outdoor shopping area. 35 Minutes from Dubai International Airport, close to Dubai Media City, Jebel Ali Free Zone, two of Dubai's biggest shopping malls, and three prestigious golf clubs. Leisure facilities: Beauty Salon, Infini-pool, Health Club, Sauna and Steam room. One restaurant and three lounges present truly international flavors. A dedicated Inspired Meetings team meets the needs of business travellers. Free wi-fi and a separate meetings floor ensure a satisfactory business operation. ... more less
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- Also Known As:
- Sofitel Dubai Jumeirah Beach Hotel Dubai