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Reviews (38)
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Reviewed 2 April 2018 via mobile

OVERALL PRICE 8/10
STAFF HELPFULNESS: 10/10 (Mourad checked us in he was amazing very helpful and really cares about the customers he alone gets them a 10/10 all other staff also very helpful)
FACILITIES: 7/10 (good unfortunately pool was in shade, also had many Loud children but this is down to parents not the hotel)
FOOD CHOICE: 9/10 very good room service
FOOD PRICE: 9/10 (very reasonable and fair)
CLEANLINESS: 9/10 (very Clean)
ROOM: 10/10 (very clean Comfy)
AIR CON: 10/10 (very good)
WIFI: 7/10 (good enough)
LOCATION: 9/10 (5-10 mins walk to Burj Khalifa & Dubai Mall

Stayed: April 2018, travelled as a couple
1  Thank MILES T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karthik P, Manager at Damac Maison Royale the Distinction, responded to this reviewResponded 5 April 2018

Dear valued Guest,

Thank you very much for your wonderful review here on TripAdvisor.

We are thrilled to read that you had a great time with us. We appreciate your kind comments about the pool, the internet, the rooms but most importantly the staff. We will personally pass on your praises to Mourad.

We look forward to another opportunity to host you at our hotel, and once again, thank you for your positive comments and perfect score!

Looking forward to seeing you again in the near future.

Yours sincerely

Recep Pamukcu

Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Stayed here with friends & family for 5 days and enjoyed the lodging, food and overall service... We were 6 adults and 5 children and started in one apartment work the bedrooms

My observations include
1. Check in was smooth & efficient. Reaching the hotel was tough as there are multiple Damac properties in the area. Use the word "the distinction" in Uber or in maps
2. Rooms are large & well maintained. Kicked have fridge, microwave and basic utensils including a coffee machine. Toilets are clean and towels are aplenty.
3. Tom service is efficient and you can call for it if needed
4. Breakfast was basics but tasty, hot and served on time.
5. Pricing is fair considering the location, room size and overall service levels
6. Have a good gym, swimming pool and sauna room. We used it almost daily
7. Had a lovely park close by for morning or evening wind down walks. Pharmacy and a general store also very close by. You can pick up basics Andrew use it in the room
8. Dubai Mall and several good restaurants are 10 minutes walking distance
9. Particular reference on service and Mr.Janakya epitomises this. Great gent....

Btw no alcohol is served... Pick it in the duty free so that you can enjoy the evenings

Overall a great place to stay

Stayed: December 2017, travelled with friends
Thank Sai_Giridhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karthik P, Manager at Damac Maison Royale the Distinction, responded to this reviewResponded 5 April 2018

Dear Valued Guest,

Thank you very much for your positive review of your recent stay. Your feedback is extremely valuable to us and we appreciate your comments.

Thank you for your kind words and compliments. We certainly spend a lot of effort to maintain our facilities and to offer our guests with personalized service.

We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this.

Looking forward to seeing you again in the near future .

Yours sincerely

Recep Pamukcu

Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

Problem starts with the name. Same name for 6 hotels in town, with only minor variations. Nobody knows where it is -- even when we stopped at other Damac hotels to ask. Ego to put the Damac name on the building, even if it makes it impossible to find.

Then get into the room. Has a balcony, but tiny. Only 2 feet deep?? Then the balcony has a concrete solid wall, blocking the view from the room or the balcony. What kind of moron does that?

Now try to plug anything in. Computers, iPhone chargers, whatever. You must unplug a light to plug in your stuff, because there are almost no outlets anywhere! Again, a moron designed the rooms, or a cheapskate accountant saved on electrical outlets.

Has a washer/dryer. Nice. But the dryer does not work. Why not? It gets hot. But there is no ventilation for the dryer, so it just heats up and keeps the moisture in the clothes.

I could go on, but this is beating a dead horse. Stay away from here...

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MindStorm00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

We have had a great stay at this hotel. We got to the hotel at 8 am and the reception were so helpful, polite and keen to get us settled. We walked to the mall and they called us at 11.00 to say we could go into our room. 15 min walk to Mall. 25 min Walk to Rail Station. Hotel has everything, kitchen, wash and dryer, Nespresso Coffee machine felt like we were home. Great pool and gym. We were so pleased with our choice.

Stayed: February 2018, travelled as a couple
Thank WelshinOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karthik P, Manager at Damac Maison Royale the Distinction, responded to this reviewResponded 5 March 2018

Dear Valued Guest,

Thank you very much for your positive review of your recent stay. Your feedback is extremely valuable to us and we appreciate your

comments.

Thank you for your kind words and compliments. We certainly spend a lot of effort to maintain our facilities and to offer our guests with

personalized service.

We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this.

Looking forward to seeing you again in the near future

Yours sincerely

Recep Pamukcu

Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018

There is a lot to recommend this place. Firstly, I found the staff to be extremely friendly and helpful. In particular, there was a day when my son was unwell and a doctor had to be called. They were efficient in getting a doctor, they checked on his welfare afterwards, and they sent fruit and a get well card. I was very impressed with them.

The location is good for Dubai Mall and Burj Khalifa, both within walking distance (though maybe not at the hottest part of the year). Also pretty good for the cluster of buildings on Sheikh Zayed Road - the Emirates Towers, etc.

Rooms are spacious, well equipped and clean. Ours had a great view of Burj Khalifa. Pool is nothing special but does the job, and there is a gym.

To their credit, they ask for suggestions on how they can improve, as I think this is quite a new place. So here are a few areas where they could be better:

A couple of times we got back at 5-6pm and found the room had not yet been cleaned. That could be improved upon.
We struggled to get enough hot water for a full bath, though showers were fine.
Perhaps inevitably given the amount of construction around, the balcony and in particular the glass are covered with dust and grime. When we hung washing out there once we had to do it all again. I'm not sure they can do much about this though: as anyone who goes to Dubai knows, the construction never stops.

But these are just a few suggestions. Our overall impression was very good.

Stayed: December 2017, travelled with family
Thank CWrightMedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karthik P, General Manager at Damac Maison Royale the Distinction, responded to this reviewResponded 2 February 2018

Dear Valued Guest,
Thank you for writing the positive review about us on TripAdvisor! Highly appreciate your comments about our hotel and especially the attentive staff . We are glad to hear that you had a pleasant stay with us.
We very much regret that we could not meet your expectations relating to your room cleanliness. Please accept our apologies for those lapses which do not reflect our high and friendly service standards. Necessary actions have been taken from our side.
about Construction Please note that Business Bay is going to be one of the key areas of Dubai in the near future and has a lot of ongoing construction work. Unfortunately we have no influence over these projects and cannot advise on their plans and work schedules
looking forward to seeing you again in the near future
Yours sincerely
Recep Pamukcu
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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