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Reviews (664)
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Reviewed 4 April 2018 via mobile

The hotel is very very nice, fully new, modern, wonderfull rooms, hall, pool and beach. But for a so high level hotel, service shall be much better because only one two people at reception with long queue and waiting, none takes care of you at arrival, no security at elevators, no people at conserge, no much care of guests in the room, few service in the pool and beach for lunch, .... So, if they want to be listed in 5 stars hotel, also care of guests shall be so, but it is really not. We had much better treatments in other similar hotels close to it.

Stayed: April 2018, travelled with family
2  Thank tripcoments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidPohl, Guest Relations Manager at Rixos Premium Dubai, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

David POHL
Operations & Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

Room: 9/10
Breaksfast: 6/10
Dinner: 7/10
Service: 3/10

One of the most beautiful hotels i've ever been to. But the service is as bad as the room is beautiful. If you have a basic room it will probably be fine, but don't go if you have a suit.

Stayed: April 2018, travelled with family
1  Thank Italie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidPohl, Guest Relations Manager at Rixos Premium Dubai, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

David POHL
Operations & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

great new property, excellent staff special big thanks for Elsayed for the welcoming check-in and check-out, great gym, very clean beach area, value for money for breakfast can be improved. we will be back if the value for money will remain. The area around the hotel is fantastic, you can walk to several restaurants and the Marina mall is an easy 15-20 minutes walk away. we will be back

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 33Viki33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidPohl, Guest Relations Manager at Rixos Premium Dubai, responded to this reviewResponded 6 April 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

David POHL
Operations & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

Great location and clean, beautiful rooms with great view. Very friendly personnel smiling all the time :) The pool area is super with private beach. Well-endowed gym and just lovely spa. I can still smell the fascinating odour of lemon floating in the air of spa...

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Tiina I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidPohl, Guest Relations Manager at Rixos Premium Dubai, responded to this reviewResponded 6 April 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Rixos Premium Dubai JBR.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

David POHL
Operations & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

It’s my second day in Rixos and I ll stay for more 3 days and I’m very disappointed about Service in beach and buffet is very low level , in room the smell is not good . Room 3208. We follow to ask but look no manger inside the hotel.

Stayed: March 2018, travelled with family
Thank Effe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidPohl, Guest Relations Manager at Rixos Premium Dubai, responded to this reviewResponded 6 April 2018

Dear Effe T,

Thank you for taking the time to tell us about your experience at the Rixos Premium Dubai JBR. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

David POHL
Operations & Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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