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Reviewed 3 April 2018

The hotel location is not the greatest, gets a bit cramped at the entrance area from the main street as it is just on the main street. The view just across the hotel could be better on the entrance side. There is a dusty car park just in front which takes away from the 5 star experience. There are several restaurants outside the hotel which makes for convenience if one is staying for many days and needs a break from hotel food. Hotel is near the metro, that's great. General ambiance in the hotel itself is good and once one enters it's easy to forget the car park outside. Staff are well mannered, polite and helpful. Love the swimming pool area on the 1st floor roof. There were not enough big towels in the room, just 1, though we were a party of 4, we also had to request for an additional bath robe, only 1 was provided. The bedding was good, mattress could have been better.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with Rotana Hotels
Thank rudopammug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaRotanaDubai, General Manager at Media Rotana, responded to this reviewResponded 4 April 2018

Dear rudopammug,

Thank you very much for your recent stay and for your constructive feedback. We hope that there will be another opportunity to be of service to you again in the future.

Kind regards,

Sherif Madkour
General Manager

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Reviewed 2 April 2018

Racists behavior of the reception desk. Horrible room (tv could not switched off the entire nite), mosquitos in the room. Arrogance to the core but was too busy to raise the flag.. mostly ignored the behavior ...

  • Stayed: March 2018, travelled on business
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Review collected in partnership with Rotana Hotels
Thank riteshmishra2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaRotanaDubai, General Manager at Media Rotana, responded to this reviewResponded 4 April 2018

Dear riteshmishra2018,

Thank you for taking the time to share your recent stay experience.

We treat every guest feedback with great importance and we are highly concerned about how the various shortfalls have affected your time with us. Please be assured that the management has taken careful note of the issues that you have brought up in your review and will address the matters accordingly.

We appreciate your feedback, and we hope that there will be another opportunity to be of service to you again in the future.

Kind regards,

Sherif Madkour
General Manager

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Reviewed 2 April 2018

work / business / renting very comfortable / services / comfort / The average rotunda offers all of this, mine was a work experience, and I need to be comfortable to walk out without traffic, being in the tecom area the location is perfect.

  • Stayed: March 2018, travelled on business
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Review collected in partnership with Rotana Hotels
Thank sforon814618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaRotanaDubai, General Manager at Media Rotana, responded to this reviewResponded 3 April 2018

Dear sforon814618,

Thank you for choosing Media Rotana and for taking time to write your experience on TripAdvisor.

We are delighted to learn that your stay was made memorable by our products and services. It is always rewarding for us whenever our guests appreciate our efforts.

The whole team looks forward to welcoming you back in the near future!

Kind regards,

Sherif Madkour
General Manager

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Reviewed 2 April 2018

We had a wonderful break in a buzzing hotel. Excellent staff , great breakfast. Daily themed evening meal in the main restaurant was good too. Terrace Bar was our favourite in the evening. We were well received and allowed us an earlier checked in and our room was excellent, much better than expected.

  • Stayed: March 2018, travelled as a couple
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Review collected in partnership with Rotana Hotels
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaRotanaDubai, General Manager at Media Rotana, responded to this reviewResponded 3 April 2018

Dear Ken S,

Thank you for taking the time to write us a review on TripAdvisor.

We are pleased to learn that our products and services met your needs and expectations. At Media Rotana, we aim to provide our guests with treasured experience, and it is always motivating whenever our guests commend our efforts.

It's been our pleasure to be of service to you, and we hope to welcome you back for another fantastic stay.

Kind regards,

Sherif Madkour
General Manager

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Reviewed 2 April 2018

Good location close to media city and Tecom area. Nice facilities especially the Terrace where you can have a good beer plus shisha. Becoming a bit crowded as a lot of tourists fill the lobby and restaurant in the morning

  • Stayed: March 2018, travelled on business
    • Value
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Review collected in partnership with Rotana Hotels
Thank Ramzi_Mouakassa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MediaRotanaDubai, General Manager at Media Rotana, responded to this reviewResponded 3 April 2018

Dear Ramzi_Mouakassa,

I am pleased to learn that you enjoyed your stay and consider your experience a good value to what you have spent.

Thank you for your kind words on the warm hospitality of our hotel colleagues. I am glad that they made you feel important and well taken care of.

I do hope to welcome you back to Media Rotana soon.

Kind regards,

Sherif Madkour
General Manager


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