We had an amazing stay there. As Dubai residents we had heard mixed reviews, to us the key factor was the awesome staff. VERY well trained (for anywhere- and especially for Dubai) and a great property. They are maybe too good on revenue collection, as incidentals can add up big. We had incredible meals at Locatellis (where there are REAL Italians!) and Rostang- very enjoyable.
BIG COMPLAINT- at Aquaventure in the Dubai summer you need minimum 1 bottle of water per person per hour- how can they charge AED 13 (GBP 2) for something like that and not provide fountains or something. To me that is very rude. (on the outside street price of water is AED 1). Do the math for a family of 4 - it is scary!More