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All reviews beautiful hotel royal residence junior suite night market tuk tuk poolside bar separate toilet old colonial quiet oasis homemade jams in town lao dishes lush gardens boutique hotel four poster bed ten minute walk free bikes
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Reviewed 7 October 2018 via mobile

We spent few nights in Satri House and we were absolutely delighted with our stay.

The place is beautifully designed in a colonial style (part of secret retreats btw) and looks actually much better in real than on the pictures.

Staff was very friendly, special mention for Julie who was kind enough to let us know about the cool things to do in LP.

Breakfast is very good, restaurant excellent despite being very calm. If you’d like to go out for diner you are 20 meters away from awesome « Manda de Laos » which we highly recommended or a 10 min walk to city center.

Few problems with WiFi which were a bit disturbing (at that cost you expect impeccable service). Despite being in a super quiet environment the place can be a bit noisy early morning (would be great to provide ear plugs). A fitness center would have been a great addition as well (for the 6th star).

Nothing to envy to the neighboring Aman resort...

Stayed: October 2018, travelled with family
Thank ShanghaiJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, General Manager at Satri House, responded to this reviewResponded 5 weeks ago

Dear ShanghaiJo,

Thank you for your great review of Satri House. We are very happy you enjoyed your stay with us. We too think the property is better in real life and much better than any photo. We also think Julie is a great asset to our team with her love and knowledge of Luang Prabang.

We apologise for your bad WiFi experience which is not normal. Unfortunately there were problems with external cables leading to the property and the telecom company took it's time locate the issue. We are sorry. Thank for the feedback on the early morning noise from the roosters and nearby temple, we will get earplugs.

We hope you will come and stay with us again.

Thank you on behalf of the Satri House team,
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018 via mobile

Spent 5 nights with toddler in tow. The property is beautiful. Just outside town so they are allowed a pool. 2 actually. And a small lawn the little one could run around. Free bicycles provided like most hotels.

In house restaurant is good. Manda de Laos is next door and 525 bar close by.

And saving the best for the last - the amazing staff. Warm, friendly, helpful, efficient. Thank you, it wouldn't have been the same without you.

Stayed: September 2018, travelled with family
Thank rmy_fernandes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, General Manager at Satri House, responded to this reviewResponded 10 October 2018

Dear rmy_fernandes,

Thank you for your kind review. We are happy to know that you enjoyed your stay with us. We believe we have a beautiful property but we think our wonderful staff can make a guest's stay and experience extra special. We are very happy to know that you thought our staff amazing and that your stay would not have been the same without them.

We do hope that you will visit us again.

Thank you on behalf of the Satri House team,
Robert

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Reviewed 27 September 2018

We recently had two nights in this hotel and can fully recommend. It is so neat and tidy with an abundance of artefacts that you feel you are staying in a private home. Robert was very welcoming and all staff very pleasant. Location is great and within walking distance to town. Great restaurant across the street as well.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank LizT287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, General Manager at Satri House, responded to this reviewResponded 10 October 2018

Dear LizT287,

We like to think Satri House is a big comfortable home with a personal touch rather than a hotel and we are glad you felt you were staying in a private home. Thank you for your recommendation of Satri House and we are happy that you enjoyed your stay with us. You will have to stay with us longer next time.

We hope that you will visit us again!

Thank you on behalf of the Satri House team,
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018 via mobile

Just spent 5 nights in this wonderful hotel with my wife. After the madness of Hanoi where we live this hotel is a peaceful and tranquil haven. There are no negative points about this hotel, the Manager and hotel staff can't do enough for you. The hotel is well located for the town and the market, a ten minute walk or a very cheap Tuk Tuk ride. We will definitely come back here probably sooner rather than later.

Stayed: September 2018, travelled as a couple
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, General Manager at Satri House, responded to this reviewResponded 10 October 2018

Dear Nick M,

It was lovely having you stay with us for 5 nights and we're glad that Satri House and Luang Prabang provided a tranquil haven away from busy city life in Hanoi. It is wonderful to know you had a truly positive experience during your time with us and we look forward to welcoming you back when you return to Satri House.

Thank you on behalf of the Satri House team,
Robert

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Reviewed 19 September 2018

Exquisite house. The staff is great : all discretion when you don't have a specific need, and efficient when you have questions or problems. The location allows the hotel to have a swimming pool that offers a nice place to rest during the hot days.

  • Stayed: September 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank AF1444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert B, General Manager at Satri House, responded to this reviewResponded 10 October 2018

Dear AF1444,

It's wonderful to know that you found our beautiful house to be exquisite! We too think it's great to enjoy cooling off in one of our pools after a day exploring this beautiful city and surrounds. Thank you for your comments about our wonderful staff.

We hope that you will visit us again!

Thank you on behalf of the Satri House team,
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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