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All reviews sister hotel rice fields shuttle bus in town tuk tuk stunning grounds breakfast buffet nice pool swimming pool egg station the hotel offers lily ponds comfortable rooms free shuttle service couple of nights noodles relaxing stay
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Reviewed 27 June 2017 via mobile

Stayed here whilst on Mercury tour Vietnam,Laos, Cambodia. This was my favourite place. Lovely traditional room, large balcony, beautiful pool area. Perfect. Nice breakfast,sweet waitresses. Bus into town til quite late. Couldn't fault it everything nice.

Stayed: June 2017, travelled as a couple
Thank annnichols01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Santi Resort & Spa, responded to this reviewResponded 28 June 2017

Dear Annichols01,

Thank you for staying at SANTI Resort & Spa and for taking the time to write a comment on Trip Advisor following your visit. Guest feed back is always appreciated as it enables us to verify if procedures in place are respected.

It is rewarding to read that form your tour of Indochina, this has been your favorite place.

We relayed your comments to our team, in particular the one about breakfast and service. These comments go a long way to boost their morale and motivation.

We hope to be again of service to you and remain,

Sincerely,
Your SANTI Resort team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2017

We stayed here in 2016 with 5 kids aged 6, 5, 4, 2 and 1. I picked this hotel because it's lovely and spacious with enormous and beautiful gardens that the kids can run around in. It's a bit out of town (15 mins) but there's a free shuttle bus between the resort and its other hotel in town.

The gardens are the best part, beautifully kept and great for exploring. The pool is large though the whole pool area is a little tired. Pool staff attendance is haphazard.

The breakfast is okay, nothing fancy and the dinner options are minimal. It's much better to eat in town. There's not much food or grocery-wise around so bring supplies with you.

The staff are friendly and helpful. We had 5 rooms booked together on the ground floor and all of our configurations were set up when we arrived; we asked for an extra bed and it was brought straight away.

In all, I'd highly recommend this hotel if travelling with young kids; a relaxed and enjoyable experience

Stayed: July 2016
Thank HM0nkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Santi Resort & Spa, responded to this reviewResponded 7 June 2017

Dear HMonkey,

Thank you for having taken the time to write a review on Trip Advisor following your family stay at SANTI Resort and Spa last year.

We are delighted to read that you enjoyed your stay with us and that the many children have appreciated the opportunities of playing in our large "jungle" garden. Great to see that the arrangements you requested were done on a timely basis.

Your comments about the pool being tired is well taken and we would like to reassure you that we are progressively rebuilding its deck. A general health and safety training is planned for the entire hotel including the pool.

Remarks concerning the average food quality is being addressed as we have hired a consulting chef to train our team of cooks and future looks bright and promising.

Again we thank you for staying with us and can ensure you that we are doing our utmost to keep our property and its service up to par.

Sincerely,

Your SANTI Resort team

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Reviewed 17 May 2017

Beautifully set in gardens, peaceful, comfortable with a clean and welcoming pool.
We only had breakfast in the resort which was very good with excellent service . Rooms were spotless and a good size. Lovely views from the balcony.

Room Tip: All rooms are similar, choose an upper floor if you prefer quiet
  • Stayed: March 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Sue19402014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Santi Resort & Spa, responded to this reviewResponded 23 May 2017

Dear Sue19402014,

Thank you for having taken the time to write a comment on Trip Advisor following your recent stay at SANTI Resort & Spa. Guest comments are of paramount importance to us and we are delighted to read that you have enjoyed your stay with us.

We have relayed your message to our team, particularly the quality of our breakfast and the friendliness and service mindedness of our associates.

We all hope to be again of service to you and remain,

Sincerely yours,

Your SANTI Resort and Spa team

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Reviewed 17 May 2017

such a welcome hotel in lovely grounds with great views over rice paddies and mountains.Not to be confused with the sister hotel in town.There is a shuttle bus to get you in to the beautifully kept and picturesque town about 10 mins drive.A welcome fruit bowl and lovely staff.The most insects we had encountered so far on our trip but well managed by mossie nets.Very nice pool and good breakfast, the staff cant do enough for you, thoroughly enjoyed our stay shame it wasn't longer.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jo_kent1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Santi Resort & Spa, responded to this reviewResponded 23 May 2017

Dear Jo_Kent1,

Many thanks for having taken the time to write a comment on Trip Advisor following your recent stay at SANTI Resort and Spa. Guest feedback is of paramount importance to us as it enables to promptly correct potential mistakes and deviations from established procedures.

We are delighted to read that you have enjoyed your stay with us, surrounded by rice paddies and vegetables fields among fantastic hills and mountains.

We heave relayed your nice comment about the service mindedness of our associates which is always a morale booster for them. Thank you also for reporting the quality of our breakfast!

As far as insects are concerned, due to our country side location, there is not much more we can do, However we are pleased to say that we just contracted a pest control company which should hopefully prove helpful.

We hope to be again of service to you and remain,

Sincerely yours,

Your SANTI Resort & Spa team

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Reviewed 2 May 2017 via mobile

I visited Luang Prabang with my family during 29 April - 1 May 2017. We went with the Bangkok Travel Club of Bangkok Airways. We stayed at "Santi Resort & Spa Luang Prabang". It was very fantastic place to stay in a room with the view of huge trees garden and range of mountains. So peaceful indeed !! The hotel has unique Laotian style and decorations. Staff were very polite and friendly. Only one recommdation to the hotel is that they should provide fresh orange juice instead of orange juice from box, and more French-style breads and bakeries as Laos are very famous for !! Whenever visiting this charming city of Luang Prabang, I suggest to stay at this hotel !! Book well in advance though !!

Stayed: April 2017, travelled with family
1  Thank Sirisupa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Santi Resort & Spa, responded to this reviewResponded 4 May 2017

Dear Sirisupa K,

Thank you so much for having taken the time to write a comment on Trip Advisor following your recent stay at SANTI Resort & Spa. Guest feed back is of paramount importance to us as it enables us to promptly rectify mistakes and potential wrong doings.

We are very happy to read that you have enjoyed your stay at our hotel so peacefully located in the middle of rice fields and farming land and overlooked by a range of impressive hills and mountains.

We have relayed your nice comment about the friendliness of our team and their willingness to serve.

Likewise, we have taken good note of the improvement you wish to see with our breakfast bakeries and the freshness of the orange juice and are devising a plan to achieve a better result, particularly since we have our own bakery.

We all hope to be again of service to you and with our reiterated thanks, remain,

Sincerely yours.
Your SANTI Resort and Spa team.

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