There are a lot of good things about this hotel - the grounds are beautiful as is the pool, the restaurant serves reasonable food in a beautiful location, on a balcony overlooking the grounds and most of the staff are excellent, friendly and helpful.
The location is quite a long way from town. There is a shuttle bus, though it doesn't go very often, or you can catch a tuctuc.
The rooms are a little shabby though and we had a bad experience with our room as the lock broke on the first night - we had to wait an hour outside our room (very hot with lots of mosquitoes) for them to change it. The next day we had just 1.5 hours to rest and change after a long hot day's sightseeing before going out again, but we found the new key wouldn't work. The staff didn't respond very positively - I had to go to reception 3 times where the girl was always busy on her personal phone and just kept telling me someone would come. They kept bringing spare keys for the old lock which wasn't helpful and we didn't get any sort of an apology as once again we were waiting outside our room for an hour. Eventually we had to go out leaving the room unlocked as it took a while to be repaired again.
Then I broke a glass and was charged for a replacement - so all in all I felt a bit cheated. Just a free drink and an apology for the inconvenience would have helped.
- Official Description (provided by the hotel):
- Mountain in the horizon, Never ending rice field at you door step, Canals with lotus flower , Creek and waterfall stretch through the sprawling serene landscape at Santi Resort &SpaTha Santi Resort &Spa is Located a short 10 minutes drive from down town, Luang Prabang and boast 67 elegantly designed room, Deluxe room, Bungalow and Suites all with terrace or Balcony and fitted with hot & cold shower , Bathtub, individually remote controlled air-conditioning, Cabal VT 24 Hours movie Chanel, In room electronic safe, In room WIFI and Refreshments Center. ... more less
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- Also Known As:
- Santi Resort And Spa
- Santi Hotel Luang Prabang