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All reviews in town tuk tuk infinity pool the hotel manager free shuttle mountain view minute drive shuttle service the hotel offers beautiful hotel great pool hotel shuttle rooms are spacious the general manager post office main part early morning
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8 - 13 of 752 reviews
Reviewed 7 October 2018

Kiridara Hotel is a beautiful hotel with so much potential. The staff are very welcoming and happy to assist in any way. We had the largest room type with two double beds and it was possible to add an additional rollaway bed since we had two kids with us. The location is slightly outside of city center, but does not matter since the hotel arranges with private transport for you free of charge whenever their drivers are available. The reason this hotel does not get a 5 star, is that room was starting to be a bit dated and in need of some refurbishing. There are also some other details that can be improved, such as having a permanent staff available at the pool deck bar and maybe some soft background music. All in all, totally recommendable hotel.

On a separate note, we have been very impressed by the beauty of Luang Prabang.

  • Stayed: October 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank RRC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Kiridara, General Manager at Kiridara Luang Prabang, responded to this reviewResponded 12 October 2018

Dear Robin C,

Thank you very much for having taken some of your valuable time to review Kiridara Luang Prabang on TripAdvisor during your recent stay. We appreciate the information you have provided and are certainly delighted to read your positive impression of our overall service and facilities.

Meanwhile, we are looking forward to your return visit to Luang Prabang and Kiridara Hotel at which time it will be entirely our pleasure to extend once again the very best of our hospitality.

Yours sincerely,
Bank Sahapol | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

If we chose this hotel it was because all the good comments. We stayed 3 days.
But it was a mistake. The hotel is far from the center, although they provide shuttles it is still not convenient.
The staff is very nice, polite, ready to help you if you have requests.
The breakfast is ok, but the quality of the service is not stable. The last day we went at 6:10 for breakfast, the waiter told us that it started at 6:30, and didn't proposed to prepare something quick before our departure from hotel (and of course breakfast were prepaid then no refund).
The WiFi is not working every where in the room and it is not stable as well. We have notified it several times but no action was made..it was still not working when we need it.
The room is ok, but noisy, you can hear children in the swimming pool, people outside and your neighbors. The best is at 5:00 each morning you are woke up by the cock with his crow.
At night you have noise from a club in front of the hotel, the music was very loud.
It is definitely not at international standard of 4 stars hotel. It is clearly overpriced.
The good point: the staff is very polite and smilly. But smilly doesn't mean efficient.
We clearly do not recommend this hotel.

Stayed: October 2018, travelled with friends
Thank shanghaill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Kiridara, General Manager at Kiridara Luang Prabang, responded to this reviewResponded 12 October 2018

Dear shanghaill,

Thank you very much for having taken your valuable time to write review on TripAdvisor during your recent stay at Kiridara Luang Prabang.

We are sorry to hear that you have been disappoints with our facility and services. All the issues of your concern are well received and have been shared with our management team for a proper attention. With regard to your comment about the opening of our breakfast and staff that not willing to arrange for your early breakfast. We apologize for this inconvenience as our restaurant opening hour for breakfast is 6:30am. If we have known in advance that your departure time will be before the opening hour we would have prepare special breakfast box for you to take away or even to arrange early breakfast for you to enjoy prior to leaving our hotel. I truly sorry that we have failed to anticipate your need.

Meanwhile, we hope that our apology goes some way in assuring you of our commitment to responsive customer service, and that we may have the opportunity of serving you better on your next trip to Luang Prabang.

Yours very truly,
Bank Sahapol | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

His hotel is luxury at its finest. The rooms are beautiful, clean, and modern with a touch of Asian style. Sun and Phone in the restaurant are lovely and their service is complimented with great food.

Stayed: September 2018, travelled as a couple
Thank mikefitness00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Kiridara, General Manager at Kiridara Luang Prabang, responded to this reviewResponded 12 October 2018

Dear Michel,

Thank you most sincerely for the kind review of Kiridara Luang Prabang on TripAdvisor during your recent stay. We could not be happier with any other news than to learn that you are enjoyed your stay and thoroughly satisfied with the facilities and services we provided.

In particular, Mr. Sun and Mr. Phone our Restaurant Server were delighted to learn that they can make your stay with us even more pleasant and comfortable for you. Again, thank you for letting us know.

It was indeed a pleasure having you as our guest, and we look forward to the opportunity of welcoming you again in the near future.


Yours sincerely,

Bank Sahapol | General Manager

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Reviewed 17 September 2018 via mobile

This hotel is a real tropical retreat only a few minutes by car (or 20 min walk) from down down Luang Prabang. The hotel also offers free shuttle too and from the town. The pool area is stunning with a selection of comfy loungers and great views across the town. The rooms are large and modern with comfy beds, mine had a great balcony. The only drawback for me is that there was no bathtub (only a shower). Drinks by the pool are of course a little more expensive than you would pay at a local bar but still reasonable. Staff are friendly and attentive and breakfast had a small buffet and then a good selection of other items that were cooked to order. Overall fantastic stay!

Stayed: September 2018
Thank nataliet441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Kiridara, General Manager at Kiridara Luang Prabang, responded to this reviewResponded 25 September 2018

Dear Natalie, T.

Thank you very much for having taken your valuable time to share your experience online during your recent stay at Kiridara Luang Prabang

We were delighted to note that you found every aspect of your accommodation highly satisfactory and that the quality of service provided by our staff contributed to making your visit pleasant and comfortable for you. A certain room type at our hotel equipped with bathtub, please de let us know your next visit to us we can offer you stay in the room that has bathtub.

It was indeed a pleasure having you as our guests, and we look forward to welcoming you again to our hotel on your next trip to the World Heritage Site, Luang Prabang.

Yours sincerely,
Bank Sahapol Ladda | General Manager

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Reviewed 15 September 2018

My family and friends stayed at Kiridara for 5 nights. It was our first visit to Laos and we were made to feel very welcome by all the staff at Kiridara. Undoubtedly it is the pool area that has the star appeal. The seating, deck and pool overlooking the hills and town of Luang Prabang are simply stunning. We ate breakfast every morning in the hotel and it was freshly cooked to order. We did eat one night in the hotel and the food was very good especially the banana and chocolate spring rolls! But by far it was the staff that made the difference, going out of their way to provide and excellent service. We would like to thank them all, especially Linda, Sun, Phone, Jame and Aon for breakfast and pool service, Chanmee and Sidaphone on reception for organising our trips, the ever smiley Vanhsay for his pool and restaurant service and our lovely tuk tuk man Inphon. We had an amazing time.

Stayed: September 2018, travelled with family
Thank Lisa504091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Kiridara, General Manager at Kiridara Luang Prabang, responded to this reviewResponded 25 September 2018

Dear Lisa504091,

Thank you very much for making Kiridara Luang Prabang your home away from home during your recent trip to Luang Prabang.

We appreciate that you have taken some of your most valuable time to share your experience with other online travelers and are most delighted to know you and your family have had an enjoyable stay with us. Your kind compliments on our staffs are well received and have been passed on to all of them as well as shared with our entire team to encourage them to continue on our mission of providing exceptional service to our guest.

Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in not too distant future.

Yours sincerely,
Bank Sahapol Ladda | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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