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Reviewed 25 August 2017

A old charm hotel with beautiful garden, the welcoming staff start from when u step into the hotel, nothing is ever too difficult and help is always around the corner, we taken our elderly parents, the staff have gone beyond their duties to make us comfortable, especially from the GM, front office manager, duty manager And guest relations Pookie. good wifi, good quality bed, a few minor issue but staff's good service have make up for it. A very enjoyable stay, highly recommended.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jnhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puthapong P, Director of Guest Experience at Sofitel Luang Prabang Hotel, responded to this reviewResponded 21 September 2017


Dear Jnhang,

Thank you for taking the time to review your recent stay, we very much look forward to welcoming you back again soon. We will let K. Pookie know how much you enjoyed her service.

Kind Regards,

Puthapong Purushahansa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017 via mobile

What can we say? Excellent service, great ambience, nice food, friendly staff. We also had a great room. Although we may suspect that some will have an issue with the location in town, it suited us well. The Sofitel has been an excellent choice for our stay in Luang Prabang.

Date of stay: August 2017
Trip type: Travelled with family
Thank Ketilostern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puthapong P, Director of Guest Experience at Sofitel Luang Prabang Hotel, responded to this reviewResponded 21 September 2017


Dear Ketilostern,

Thank you for the "amazing" review! We're so happy to know how much you enjoyed your stay with us, including our staff. We all hope to welcome you back again one day.

Best Regards,
Puthapong Purushahansa

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Reviewed 22 August 2017

The place is full of beautiful gardens and high level of hospitality. The staff team is kind and very supportive. The best hotel to visit Luang Prabang and one of my best experience in one of Sofitel hotel around the world.

Room tip: Ask them a privite pool room.
Date of stay: August 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank catmoura77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puthapong P, Director of Guest Experience at Sofitel Luang Prabang Hotel, responded to this reviewResponded 21 September 2017

Dear catmoura77,

What a lovely review - thank you so much! We're very happy to know that you found your stay with us to be "best hotel to visit" and that you most enjoyed the food and our staff. We'd love to see you again one day.

Best Regards
Puthapong Purushahansa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile

We have just stayed at the Sofitel this week on deals/luxury escapes and thoroughly enjoyed our stay. The staff were fantastic and nothing was too much trouble. The rooms and the restaurant were great, the gardens and pool were beautiful, massages great - small hotel which meant it was quiet and serene. Cooking class with John included market visit followed by cooking our beautiful lunch - just awesome! Highly recommend.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Helmastorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puthapong P, Director of Guest Experience at Sofitel Luang Prabang Hotel, responded to this reviewResponded 21 September 2017


Dear Helmastorey,

Thank you for taking the time to review your recent stay, we very much look forward to welcoming you back again soon. Thank you for the lovely feedback regards to Chef John cooking class, he would be delighted to receive such as praise.

Kind Regards,
Puthapong Purushahansa

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Reviewed 19 August 2017 via mobile

We took advantage of a promotion our hotel was offering and went for a spa treatment at Sofitel. Price included pick up and drop off from our hotel to Sofitel. Our treatment was great, and the ladies in the spa were super professional. However, one gentlemen at the front desk 'raphael' made us both feel very unwelcome ... Like we weren't meant to be there. He was very short, sharp and dismissive of us, and when a family appeared who were staying at the Sofitel appeared, he almost ran outside to greet them ... I've never seen someone alter their attitude so drastically to two different sets of customer. We both walked away with a very uncomfortable feeling!

Date of stay: August 2017
Trip type: Travelled with friends
Thank sunlight71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puthapong P, Director of Guest Experience at Sofitel Luang Prabang Hotel, responded to this reviewResponded 18 September 2017

Dear Guest,

Sa-bai-dee from Sofitel Luang Prabang! 

First and foremost, please allow me to express sincerest appreciation for your time and valuable feedback.
All the points you raised have been carefully noted and shared with concerned management. Hence, kindly accept our deepest apologies for the inconvenience and frustration you had experienced.

Mr. Pitak our Resort Manager has personally called for a meeting with concerned Head of Departments to address the matter. Please rest assured we will do everything in our power to ensure necessary and most appropriate measurements are taken to prevent recurrence.

while I realize there’s nothing we can do to change the past, it is very important for us to restore your trust and confident and therefore, I thank you for allowing us to contact you directly for further discussion.

Kind Regards from

Puthapong PURUSHAHANSA
Director of Guest Experience

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