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22 - 27 of 51 reviews
Reviewed 24 August 2016

Pro:
Excellent staff. Nice and helpful. They always tried to solve problems as soon as possible.
The food at breakfast. A lot of oriental dishes.

Con:
1.The walls are made of thin paper.You can hear someone talking from two or three rooms away. If someone in the next room turns on the TV at a normal volume, you can hear and clearly understand the news. We stayed on the second floor an there was a wedding in the restaurant. It was louder than first row at a rock concert.
2. The hotel is in the middle of nowhere. There is nothing to do all day. Only one or two restaurants within walking distance. On one side there is the beach and on the other side there is the road ( only for cars - no sidewalk ).
3. The design of the room is questionable. I didn't like it.I consider it kitschy But is a matter of taste. The bathroom has a glass wall so if you don't lower the curtain everybody in the pool can see you sitting on the toilet.
4. Half of the rooms overlook the pool area. That is good.Half of them overlook the skeleton of what will be a new hotel. So they have a magnificent view of a construction site 10 meters away.

Room Tip: Ask for pool view
  • Stayed: June 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Piticot12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenicia Hotel... R, Online Content Manager at Phoenicia Luxury Hotel, responded to this reviewResponded 31 August 2016

Dear Guest,

Thank you for your review! Your feedback helps us to solve the problems and to improve our quality services ! We know we are not perfect, but we are trying the best to satisfy our guests needs which represents our priority! On the one hand, we are glad to know that the food was tasty and met your expectations and also that the staff played an important role for making your stay more pleasant ! On the other hand, we are sorry for any bad experience that you met and for finding our hotel zone inconvenient. Did you had time to explore the area? Because you are a Phoenicia Hotels guest, you can benefit the facilities offered by Phoenicia Holiday Resort : the entertainment program for kids and adults, concerts, carnivals, pool parties, all the swimming pools from the resort, shops, and many other facilities that you can find and explore on our site www.phoeniciahotels.ro . However, we are looking forward to welcome you back soon, so that we can create beautifiul moments together !

With much appreciation,
Alexandra Boldisteanu,
Online Content Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2016

Hotel rooms was big, nice and clean. The wifi signal in the rooms was very bad, if yuo want to access facebook, youtube, skype, email generaly internett you had to sitt outside your room in the hallway, very annoying. Resturant was not clean, and the todays spesial was "sold out" way to early, and there was a line of unfriendly hotelguests at the coffemachine becauce half of the machines was broken. There was some problems with the sunbeds at the beach, first they were taken early in the morning by leaving towels on the chairs, secondly it seams like some local boys and girls had some kind of agreement with the beach gards that they could occupie the hotels sun beds at the expense of the hotel guests that have paid a great deal of money to have this accomandation. The pools were clean and the beach was good.

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank jonnyols68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenicia Hotel... R, Online Content Manager at Phoenicia Luxury Hotel, responded to this reviewResponded 23 August 2016

Dear Jonny,

Thank you for your detailed review! Your feedback is very important for us because it helps to improve our quality services. We are glad to hear that overall your experience was positive but also we are disappointed to hear that the restaurant was not met your expectations.We know we are not perfect, but we are trying our best to satisfy your needs and rise above your expectations. We hope you give us another chance to make it up to you!

With much appreciation,
Alexandra Boldisteanu,
Online Content Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2016 via mobile

Is our 2nd year in a row that we visit this hotel. We usually go for an apartment because it is at the end of the hallway and it is less noise.
CONS:
There were less beach umbrellas and by 9 am all of them were taken. People leave their towels on the beach lounge chairs to reserve them and they leave, although this is not allowed. Last year this was not an issue.
PROS:
Clean room, clean hotel, nice beach front. Food is more then enough and it is good quality. All employees are very friendly, always ready to help and above all, they smile.
Pool is large and is never busy.
There are a lot of small shops where you can get food, medicine, beach toys, etc.
I am looking forward next year to the 2nd Phoenicia Luxury hotel.
Overall we had a good time and we hope we will be able to visit this hotel again next year during our stay in Romania.
Way to go Phoenicia Luxury.

Stayed: July 2016, travelled with family
Thank Radu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenicia Hotel... R, Online Content Manager at Phoenicia Luxury Hotel, responded to this reviewResponded 23 August 2016

Dear Radu,

Thank you for your kind words and for choosing Phoenicia Luxury as your holiday destination.We are extremely pleased that you spent beautiful moments with us and we are very happy to hear that our staff and service met your needs and expectations.We hope to be your choice again in the future, so that we can create even more unforgettable memories.The hotel team is dedicating time and doing their best to offer you the moments you deserve, because your satisfaction and your comfort will always come first. We hope to see you in the near future!

With much appreciation,
Alexandra Boldisteanu,
Online Content Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2016 via mobile

It is the second year that we come to Luxury.
The resort is superb especially for children.
Here you can find pools for all tastes, you can ride horses and have a lot of fun with your children.
The beach is very close, the staff is welcoming and very helpful.
The rooms are nice and clean.
The food is great especially the Lebanese / restaurant Babel.
We come here a little scared after reading many written complaints this year but it seems that we were fortunate to have a superb holiday.
On tha beach is a bit of chaos created by poorly educated people but we came to feel good and that I did indeed.
We will come back next year.

Stayed: August 2016, travelled with family
Thank PopaOctavian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenicia Hotel... R, Online Content Manager at Phoenicia Luxury Hotel, responded to this reviewResponded 23 August 2016

Dear Popa Octavian,

Thank you for your kind words and for choosing Phoenicia Luxury as a holiday destination ! We appreciate your loyalty and your continued trust in our hotel and our staff. We are extremly pleased that you spent beautiful moments with us and that you enjoyed our facilities! Our guests are very important for us and their comfort represents our priority! Do not hesitate to access our facebook page, so that you can always be up to date with our offers, contests and events. We are looking forward to welcome you back next year!

With much appreciation,
Alexandra Boldisteanu,
Online Content Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2016 via mobile

Great place for family.
Great pools,great all inclusive services,very good food,nice spectacles for kids,very good beach,clean place.
Nothing missed not evenimente Aqua Magic.
Best place for a 4 stars vacation.
Deffinetly my favorite destination for next summer.

Stayed: August 2016, travelled with family
Thank Cojocaru C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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