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Reviewed 24 September 2018

This place does itself no favours by advertising itself as a 5 star hotel. Any guest who arrives, as we did, expecting a 5 star hotel will be, as we were, sadly disappointed. This is not a 5 star hotel. It is not any kind of hotel. It is a guest house with delusions of grandeur.

I will start by listing the positive points about this establishment.
It is modern, spotlessly clean, and tastefully furnished.
The wi-fi is free, and works very well. The air-conditioning likewise, with the drawback that they do not run it in the public areas.

The staff, however, are unbelievably clueless, incredibly slow and basically monoglot. Their English is just good enough for them to get everything wrong, of which more hereafter. Their Italian is much better, as is, I suspect, their German. Like most places in the old Yugoslavia, it seems to cater mostly for Germans. Italian is the only language other than Croat spoken by the proprietor, a sort of Croatian Basil Fawlty, who sweet talks the guests but never actually gets anything done.

But, to get down to details -

LOCATION : This is basically an extended suburban villa, inconveniently far from the town centre, and stuck down a back street. The area is quite nice, but there is really nothing to do. There is a small beach nearby, but very little in the way of amenities. To get anywhere involves a good half hour walk into town, or a taxi ride. Taxis have to be telephoned for and take forever to arrive, if you can find one available.

RECEPTION : Don’t really understand English, and still affected with the old Yugoslav surliness.

ACCOMMODATION : Our ‘superior suite’ may, possibly, have been superior, but it was certainly not a suite. It was a good-sized room, but a room was all it was. To get to it we had to go round behind the reception desk, which had its awkward moments. It was nicely furnished, but lacked some of the basic amenities one would expect of a 5 star hotel, such as a walk in shower. The shower was a problem for us, as my wife has a wonky knee. When we mentioned this we were shown what we were told was the only other available room, which in fact was a suite, with not only a walk-in shower but a double jacuzzi bath. This, however was only available for three nights, and would cost a lot more. The clincher was that the bed there was rock hard. I have indelible memories of Croatian beds where it was more comfortable to get out and sleep on the floor, so we gave that one a miss, and compromised with a set of steps to get into the bath.

The room itself, while showily equipped with all sorts of cupboards and shelves, lacked such very basic amenities as a wardrobe (there was a row of hooks on the wall with coat hangers on instead), and as for bottles of water or tea or coffee making facilities in the room, forget it. The door (to the back of reception, remember) had a glazed panel through which light from outside streamed in all night, and there was a mysterious mechanical clicking noise from a box on the wall which went on all night.

FOOD : There is no buffet for breakfast, which is not included in the room charge. It took an hour and a half on the first morning for us to get a cup of coffee, an omelette and a few slices of bread and jam. They kept bringing us things we did not want and hadn’t asked for, and not bringing what we had asked for, all with the air of doing us a favour. There was nobody else in the restaurant at the time (8 a.m., not an unreasonable time to have breakfast, I should have thought). In fact we never saw another guest all the time we were there, although the staff kept telling us they were fully booked. The restaurant is swarming with mosquitoes ; I was bitten twelve times and my wife was bitten ten times while we were waiting. We eventually gave up and went back to our room, where at least there was a plug in mosquito killer and the air-con was on. To give them credit, they did eventually bring our food to us in our room, although they seemed incapable of grasping such complicated concepts as that we would like an omelette each. The breakfast experience got worse every day we were there, and on the last day we gave up and chose to catch our plane home rather than wait for them.

ENTERTAINMENT : BBC World News is it for UK TV channels. There are the usual plethora of continental channels if you are that way inclined.
There is no pool, no sports facilities, and, basically nothing to do in the way of amusement.

SERVICE : Basically, non-existent. We ordered breakfast in our room for 8 o’clock on the second morning and at 9.30 were still waiting. The whole place seems to be run for the convenience of the staff.

VERDICT : This place may be boutique (I am never sure what that is supposed to mean), but it is not a hotel and it is certainly not 5 star. The rooms may be 4 star, at best, but the rest of the place barely rates one star.
Avoid it unless you are a masochist, or, possibly, a German.

Room tip: Find a hotel.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank Ronald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

Excellent and very beautiful place.
A very kind and polite service with a warm welcome.
I will suggest to other friends.
I think one of the most luxury and suggestive place that I never visit.
I will came back again for sure.

Date of stay: June 2018
Trip type: Travelled with friends
1  Thank Emanuelechita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

The hotel is a good 25mins walk from the city centre but we wanted to stay where parking would not be a problem - there were loads of spaces just outside the hotel under a cover. The staff were extremely helpful. Being late September, the hotel was quiet and we were delighted to be able to check in early and check out late so we could make the most of our short time in Pula. Breakfast costs extra but it was worth it for the quality - everything was served to our table. The room was very spacious and the hotel generally is in very good condition. Happy to recommend.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank bno20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2017

If you like a luxurious, quiet, friendly place to stay Villa Vulin is superb.
We are a family of four (two teenage children) and we stayed in July for four nights.
We had a suite of rooms with a living area, two bedrooms and a bathroom. There was also a private spacious balcony.
The staff at the hotel were friendly and very helpful; Roxi, the receptionist even noticed that it was my husband's birthday during our stay and surprised us with a delicious cake when we returned from a long day out!
We spent time at the beach near the hotel where the water was warm enough for swimming and there were kayaks and pedalos to hire.
We had several trips into Pula, a fascinating city with amazing Roman ruins, quaint alleyways, and many good restaurants.
We hired a taxi for a day to take us to Rovinij, an absolute must if you are visiting this area. It's called the Venice of Croatia. The taxi was much more convenient for us than an organised tour and since there were four of us, it cost about the same.
We had a great time and will definitely return.
Thank you to Mr. Vulin and your staff for a lovely holiday!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank homeedmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017

We thoroughly enjoyed our stay at the beautiful Villa Vulin. The hotel is very nice, very clean and well appointed. When we arrived we were greeted by the lovely Roxi who was very helpful and friendly. We enjoyed a fantastic breakfast every morning served by the courteous and attentive Sasha. Mr. Vulin was frequently at the hotel and is a very nice gentleman. I lost the key to the safe in the room and he was so nice about replacing it and only charged us the small price to have another key made.

Our room on the third floor was very spacious and always clean. We had a lovely veranda which overlooked a small park full of pine trees and also had a slight view of the sea off in the distance. It was a great place to enjoy a capucino in the morning or a glass of wine at the end of the day.

There is a great beach within walking distance or just a 5 minute drive. There was plenty of parking along the road at the nearest beach. There were also a couple of other nice beaches that Roxi suggested but we ended up liking the one closest to the hotel.

Villa Vulin is a great central and quiet location when staying in Pula. We had a rental car and there is plenty of free parking at the hotel. We day tripped around the area and were always glad to get back home to our quiet oasis.

I was slightly disapointed that the hotel restaurant was not open for dinner yet. Apparently the chef had not arrived for the season. I would imagine that the food would be very good as the breakfast was very fresh and quite good. I would recommend booking a room with breakfast included.

We can't wait to return!

Date of stay: June 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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