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“Beautiful, top shelf resort in quiet locale, just wonderful.”
Review of The Wauwinet

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The Wauwinet
Ranked #8 of 14 Hotels in Nantucket
Certificate of Excellence
Reviewed 20 September 2011

The Wauwinet has
exquisite restaurants, discreet and professional help, very nice clientele, quiet elegance, gorgeous private beach, and is just a real treat to spend time at in Nantucket. We were there for 5-6 days in late august, and the whole experience was very relaxing, and we will definately return annually at the very least. We had a waterview room and it was approximately $1000 per night, before meals of course.
The spa was lovely as well, with very good therapists. The whole "vibe" at this little gem was really perfection! The concierge Jordana, was exceptional in every way.
She, as most of the whole staff, could not be happier helping you with any request, and did it with a smile and was just lovely, knowledgeable, and very professional.

Room Tip: request waterview king.
  • Stayed: August 2011, travelled as a couple
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2  Thank gini m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 September 2011

Visited Nantucket Island over Labor Day weekend with two sisters. Stayed at Wauwinet for one night. Beautiful property, wonderful food, extraordinary service and delightful ambience. Will definitely plan a return trip.

  • Stayed: September 2011
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Thank mxlawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

We stayed at this inn for four nights at the beginning of September. We were just looking for a very quiet, off season, charming place to spend at long weekend for my husband's birthday. This place seemed idea based on the website.. We booked a room that cost about $1000. Per night. We cannot begin to express our disappointment in this place. The whole weekend was a disaster. We would never recommend it to any one, ever, ever. We stayed in a "cottage" called beach plum.
I booked the hotel using the 800 number listed on line I was told by the reservation person that this was a very quiet room, spacious, could actually accommodate four, not two people.
I noticed on a map of the property listed on line, that the room was located close to the parking lot. I specifically asked the agent if this was a quiet room, she assure me it was, stating that only "a few cars" used the parking lot, usually guests having lunch at the inn's restaurant. What a lie this was!
We arrived to find that the "cottage" was a mingey, smelly shack with no view of the ocean whatsoever. The parking lot was located within a few yards of the bedroom window. This shack was so small and cheaply constructed that it was most suitable to college- age renters on the Jersey Shore. In fact, we were expecting Snooki to peek out around the corner the corner at any minute. There were two tiny rooms and two tiny bathrooms that were so small that you could not sit on the toilet and close the door at the same time. The shack reeked of cheap airport variety disinfectant. Every time we entered the room, we opened every window. Inexplicably, every time we retuned to the room, all of the windows were shut again,the smell was intolerable. Everything in the room was of the cheapest possible construction. As I struggled to open the cheaply constructed windows, the kind with Home
depot- type snap on window pains, the entire thing fell apart in my hand, including the
Shutters!! The pillows on the bed are a neck- crippling foam, of the worst quality.
the worst part about this disaster was the consistent and persistent noise level from the parking lot. Contrary to what we were told, the parking lot serviced not only the restaurant, but served for employee parking, pick up and delivery trucks and most startling of all, A GARBAGE TRUCK THAT COMPACTED THE TRASH every morning. Yes, that is right at exactly nine am on SUNDAY morning the trash compacting started, at about eleven on other mornings, a few yards outside our ground floor bedroom. cRUNCH, CRACK, GRIND, GRIND..The noise from the parking lot started at about six am when employees arrived to work, SLAM, BAM, talk, talk, then on to the delivery trucks that started to roll in BEEP BEEP BEEP as the backed up, someone trying in vain, for about a half hour to start a car with a dead battery, drunk 20 somethings leaving a wedding at night. Awful does not even degin to describe it. Our house in the middle of manhattan is more peaceful!.
This cottage was so terrible that we were forced to leave at every opportunity. The best thing about this inn, is of course the stunning location. That is indeed an A plus, really fabulous. Just as we got on to the divine front lawn on Saturday afternoon, craving silence and peace, a place away from the mind numbing garbage compacting trucks, out of nowhere appears My Big Fat Greek Wedding! Yep, miles of purple and shocking pink tulle, loudspeakers, a lounge -music band with bongo drums, and the drunk 20- somethings in the parking lot at eleven pm!
Again, we had to flee, it was just so annoying and ridiculous. We spent the rest of the day wandering aimlessly in town just to get away from it. Some vacation for a thousand dollars a night!
I have read the previous posts for this inn and I have to strongly concur with the following:
-this is not a relais and chateau level hotel. It just isn't. We too have stayed at many and this does not even come close, not even close. Aside from the stunning location, it has very, very little to offer.
-this place is really more like a bed and breakfast, not a hotel or an inn. It is just cheap and cut rate, nothing first rate here, nothing at all. It reminded us of a ski bed and breakfast in Vermont that we would have gone to in our college years, for a hundred dollars a night.
-the food was very mediocre. We decided to try out the casual dining restaurant first before we ventured on to the fine dining restaurant, Toppers. The food was so very ordinary at the restaurant that we dared not try the fine dining. One day we order a plate of oysters on the with wine before dinner. The oysters arrived dried up and a room temperature rolling about on a plate. They seemed to have been shucked hours before, they were devoid of all of their liquor, were stuck to the shell in an unattractive, poisonous- looking looking way and presented with out a bed of ice underneath. How long had they been sitting out on a kitchen counter somewhere, we wondered.
Honestly, I could go on and on. The only thing to recommend about this place is the setting. Book elsewhere. Be warned.

Room Tip: Do bot ever, ever, ever book beach plum cottage
  • Stayed: September 2011, travelled solo
    • Value
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9  Thank mrponcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wauwinetmanager, General Manager at The Wauwinet, responded to this reviewResponded 19 September 2011

I have had the chance to view your feedback on your recent stay at the Wauwinet. I apologize for not delivering a positive experience and to hear that you did not enjoy your visit to Nantucket or The Wauwinet in particular is not acceptable by any standard. By the sound of your replies, it seems that we missed the mark on several aspects of your visit including offering a relaxing experience. I have taken all your comments seriously and would like to thank you for your suggestions. In reading about some of your experiences, we obviously fell short in some areas. We pride ourselves on service and in giving. Please know that we take such comments and feedback seriously! I work hard to make sure you get the best possible hospitality experience. I can make suggestions about the different ranges of accommodations we offer at The Wauwinet that I believe will deliver a positive relaxing experience. Customer feedback fuels my efforts to improve our services. Feel free to send me a message at elandt@niresorts.com I apologize for the poor experience all your comments will be passed on to my team so we can improve and hopefully earn your trust and business back.

Eric Landt
General Manager
The Wauwinet Inn & TOPPER’S
120 Wauwinet Road
P.O. Box 2580
Nantucket Island, MA 02584
Tel: 508-228-8558
Fax: 508-325-065

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2011

The Wauwinet offers a truly relaxing vacation. The staff is attentive but unobtrusive. Many things have been thought of to make your time on Nantucket hassle-free including, raincoats and umbrellas for those wet days. Cheese and port/sherry in the afternoon in the Library were wonderful each day. Sinking into the thick cushioned chaise on the lawn with only the sounds of the lapping waves or rustling reeds on the dunes were simply perfect for us. We hope to return!

  • Stayed: September 2011, travelled as a couple
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Thank patriotlx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2011

The Wauwinet is private, romantic, and relaxing. My wife and I just spent the first four days of our honeymoon there. We went in with high expectations and we left very happy, very impressed. The staff was warm and responsive. Eric, the GM is a nice guy and runs a tight ship. There was a bottle of champagne waiting for us when we got to our room (a cottage), but we didn't get around to drinking it until our last day. The staff made sure that there was fresh ice in the bucket each time they cleaned the room so the champagne stayed cold until the end. The cottage was spotless and was decorated with charm and taste. Classic New England, classic Nantucket. The food was exceptional - our meal at Toppers was great but, because we chose the 7-course tasting menu, it was a bit more of a "food experience" than we were in the mood for. Breakfasts were top-notch. We rarely ordered off the menu because the buffet was very good and always fresh. The croissants were some of the softest and most buttery I've tasted. Lunch or a snack was typically ordered from our chaise lounges. Oh, those chaise lounges! We spent about half our time at the Wauwinet on those lounges. They are wicker lounges, covered with a soft cushion about a foot thick, and they're spread out across the back lawn of the hotel. The back lawn overlooks the bay facing west, which makes it a great spot for sunsets. Soft summer breezes and sweet ocean smells. A lawn attendant is around all day to take food orders or hammer an umbrella between the lounges to provide some shade. If you go, order the Tarte Flambee - what flavor. I'd also recommend taking the Lady Wauwinet to town. It's a 50 minute boat ride and they provide beer and wine on board. Both beaches were very private but neither was ideal for swimming. I jumped off the dock on the bayside to avoid the little jellyfish closer to the beach. On the Atlantic side, the undertow was particularly strong, so I didn't venture too far out.
The Wauwinet is very expensive, but if you're looking to splurge, it's worth it. An A+ experience.

  • Stayed: August 2011, travelled as a couple
    • Value
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Thank Jon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Wauwinet

Address: 120 Wauwinet Rd, P.O. Box 2580, Nantucket, MA 02554-4213
Phone Number:
Region: United States > Massachusetts > Nantucket
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Nantucket
#4 Spa Hotel in Nantucket
Price Range: $314 - $1,357 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Wauwinet 4.5*
Number of rooms: 33
Official Description (provided by the hotel):
THE WAUWINET is situated in between the Atlantic Ocean and Nantucket Bay, The Wauwinet is the island's only Relais & Châteaux hotel. An adults-only escape, it is the stuff of storybook romance. Its grounds are beautifully landscaped, with unmatched views and access to two beaches - one on the ocean and one on the bay. The 33-room inn is a study in luxe comfort, from Pratesi linens to antique furnishings and private sundecks. TOPPER'S, its New American cuisine restaurant, is consistently ranked one of the top in New England. A continual recipient of Wine Spectator's "Grand Award," the restaurant features over 1,400 American and international wine vintages. Guests who want a casual open-air lunch can linger on TOPPER's Deck before ambling out to the beach for sunbathing, a little fishing, or a boat trip. The relaxing and effective menu of treatments features therapies using locally-sourced ingredients. ... more   less 
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Also Known As:
The Wauwinet Hotel Nantucket
Wauwinet Hotel Nantucket
Wauwinet Nantucket

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