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JC

Terrible experience

1.0 of 5 bubblesReviewed 16 Mar 2024
I stayed here with a friend for 6 nights and were really looking forward to some great accommodation. We were completely disappointed by this “retreat” and it is not at all like the pictures. There was cockroaches everywhere, no Wi-Fi, the entire property (which is quite large) and grounds were very poorly maintained and were not pleasant to visit. The parking was very average and accompanied with the poor ground’s maintenance caused for a very expensive trip. A palm frond fell on our hire car overnight and smashed the windscreen. The owner was quick to call it an “act of god” rather than a lack of action in maintaining their ground and took no responsibility, leaving us an extra $1500 out of pocket to replace the windscreen. Owners were unhelpful and rude. Rooms were musty and had very basic amenities. Would not recommend staying here at all.
Date of stay: March 2024
Trip type: Travelled with friends
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1 - 6 of 69 reviews
Reviewed 11 September 2023

Cockroaches everywhere. They offer wifi but you have to drive up the hill to get it. Basic amenities for the price. Awful stay.
Roads not maintained and potholes everywhere.
Expensive accommodation and you have to pay for washing machine. Place up for sale. Charge for everything.

Date of stay: September 2022
Trip type: Travelled with family
Thank N6492DAjuliem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2023

The online pix and description do not reflect the reality. Not welcomed by (new) owner, she had no record of the reservation and told us we would need to pay again. I had receipts. The apartment was musty, dingy, poorly lit, shabby and needing a deep clean. Cockroach on the face during the night isn't good. smoke alarm was detached from the wall, clock not working, light fitting and skylight full of dead bugs, flyscreen need cleaning. These things on their own are no big deal, but with one after the other, it's a no from me.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank jfrmck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2022

Older unit needing updating. Musty smell in rooms. No tea/coffee maker only kettle. Lumpy pillows. Wifi works most times if you walk 100 metres up the hill. Pics on the internet look better than actually being there. When you run out of toilet paper, tea bags etc you have to buy your own. Coffee sachets 14 months out of date. Nice bird life. Website could be more informative for tourists.

Room tip: Bring any foods with you, snacks, tea, coffee, toilet paper as very expensive to buy in the shops. Anything at all that is non perishable.
Date of stay: October 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank N6492DAjuliem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2022 via mobile

Stayed here for 7 nights in self contained accommodation, minimal basics supplied for your stay so bring your own toiletries. A good place for bird watching set amongst lush gardens and forest, with various fruit trees too. Laundry facilities available here and the wifi was very good. We didn’t use the supplied mobile phone - which you have to pay credit for. The manager Karen was great and very helpful to answer any questions you had.

Room tip: Parking available on site, you can also separate your rubbish, tennis court and small pool and bbq area available too.
Date of stay: September 2022
Trip type: Travelled with family
3  Thank AliceR641
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2022

With 3 friends we booked a week at the Hideaway Retreat and it was just awful!!
We scored the lower units - definitely the cheap seats.
Wifi was advertised but it only worked if you drove up a steep hill to the top of the hill. When we drove our car up there and parked in the only place available we were told rudely to move.
Both units were dark, dated and musty. There were cockroaches of all sizes.
It was impossible to walk to town as the drive was steep, dark at night and a long walk.
The door to one unit was impossible to close without extreme strength.
There is no sound proofing between floors so we heard every step the upstairs guests took.
When we looked at the reviews here my friends and I were shocked!
They are untrue and contrived - the place is a dump!
It is by far the worst accomodation any of us have ever experienced in Australia!

Room tip: The lower level units are inferior. They also experience noise from upstairs.
Date of stay: April 2022
    • Value
    • Cleanliness
    • Service
1  Thank MaryRoseNSW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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