We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Julie M
Brisbane, Australia

Could be better catered for tourists

3.0 of 5 bubblesReviewed 19 Oct 2022
Older unit needing updating. Musty smell in rooms. No tea/coffee maker only kettle. Lumpy pillows. Wifi works most times if you walk 100 metres up the hill. Pics on the internet look better than actually being there. When you run out of toilet paper, tea bags etc you have to buy your own. Coffee sachets 14 months out of date. Nice bird life. Website could be more informative for tourists.
Date of stay: October 2022
Room Tip: Bring any foods with you, snacks, tea, coffee, toilet paper as very expensive to buy in the...
Trip type: Travelled with friends
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
AU$230
  • Priceline
    AU$237
  • Hotels.com
    AU$214
  • Expedia.com
    AU$237
0.9 km from Hideaway Retreat
Free parking
Pool
King beds, hardwood floors
AU$203
No prepayment needed
  • Priceline
    AU$203
  • Hotels.com
    AU$183
  • Expedia.com
    AU$225
1.4 km from Hideaway Retreat
Free Wifi
Free parking
AU$206
Get rewarded with One Key
  • Hotels.com
    AU$185
  • ZenHotels.com
  • StayForLong
1.2 km from Hideaway Retreat
Free parking
Pool
AU$203
Go to your Happy Price
  • Expedia.com
    AU$225
  • Agoda.com
    AU$187
  • Hotels.com
    AU$220
2.0 km from Hideaway Retreat
Free parking
Pool
                                                                        front view of Panaroma A
AU$120
Get rewarded with One Key
  • ZenHotels.com
  • Hotels.com
    AU$97
  • Priceline
2.9 km from Hideaway Retreat
Free parking
Welcome to Paradise
AU$6,469
Go to your Happy Price
  • Trip.com
  • Vio.com
    AU$6,059
  • ZenHotels.com
2.0 km from Hideaway Retreat
Free parking
Pool
  • Expedia.com
  • Hotels.com
  • eDreams
3.2 km from Hideaway Retreat
Free parking
Unit 12
  • Agoda.com
    AU$87
  • Vio.com
    AU$87
  • Expedia.com
1.7 km from Hideaway Retreat
Free parking
Pool
  • Expedia.com
  • Booking.com
  • Hotels.com
4.4 km from Hideaway Retreat
Free parking
Pretty Ball Bay
  • Vio.com
    AU$158
  • Trip.com
  • Agoda.com
    AU$169
4.1 km from Hideaway Retreat
Free parking
View more hotels in Norfolk Island
Reviews (69)
Filter reviews
69 results
Traveller rating
41
21
3
2
2
Traveller type
Time of year
LanguageAll languages
Traveller rating
41
21
3
2
2
Show reviews that mention
All reviews fruit trees close to town manager karen lush gardens a great stay mobile phone unit car norfolk week accommodation acres
Selected filters
Filter
Updating list...
4 - 9 of 69 reviews
Reviewed 23 September 2022 via mobile

Stayed here for 7 nights in self contained accommodation, minimal basics supplied for your stay so bring your own toiletries. A good place for bird watching set amongst lush gardens and forest, with various fruit trees too. Laundry facilities available here and the wifi was very good. We didn’t use the supplied mobile phone - which you have to pay credit for. The manager Karen was great and very helpful to answer any questions you had.

Room tip: Parking available on site, you can also separate your rubbish, tennis court and small pool and bbq area available too.
Date of stay: September 2022
Trip type: Travelled with family
3  Thank AliceR641
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2022

With 3 friends we booked a week at the Hideaway Retreat and it was just awful!!
We scored the lower units - definitely the cheap seats.
Wifi was advertised but it only worked if you drove up a steep hill to the top of the hill. When we drove our car up there and parked in the only place available we were told rudely to move.
Both units were dark, dated and musty. There were cockroaches of all sizes.
It was impossible to walk to town as the drive was steep, dark at night and a long walk.
The door to one unit was impossible to close without extreme strength.
There is no sound proofing between floors so we heard every step the upstairs guests took.
When we looked at the reviews here my friends and I were shocked!
They are untrue and contrived - the place is a dump!
It is by far the worst accomodation any of us have ever experienced in Australia!

Room tip: The lower level units are inferior. They also experience noise from upstairs.
Date of stay: April 2022
    • Value
    • Cleanliness
    • Service
1  Thank MaryRoseNSW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2022 via mobile

Had a great stay with our family daughter ,son in lawand 18month twin granddaughters.
Karen was extremely helpful organising a van an cots for us.
Hideway is close to town but on acres with fruit trees.
Rooms were clean and it was very quiet.
Would stay here again if we came back to Norfolk

Date of stay: February 2022
Trip type: Travelled with family
Thank LaskoPelforth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Nobbs, General Manager at Hideaway Retreat, responded to this reviewResponded 21 March 2022

Thank you so much for taking the time to post a review. I am so glad you enjoyed your stay. We hope to see you back sometime.
Kind regards
Karen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2021

The prefect place to get away from the rat race and relax. Karen meet us at the airport with a hire car, which was a hybrid, and we followed her back to the Retreat. It was close to town and so peaceful. An excellent place to unwind and get away from everything.

Date of stay: December 2021
    • Location
    • Sleep Quality
    • Service
Thank CareyB821
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2021

The Hideaway Retreat was perfect in every way.
Karen and her husband were excellent hosts and always accommodating in every manner.
The accommodation was very comfortable and extremely peaceful. It was very spacious, full kitchen, king size bed, everything you would need.
There is no Aircon available in any hotels/motels, resorts or accommodation on Norfolk Island as the Island is powered by generators and would not be able to handle the surge required. Fans were supplied and it was cool enough with the breeze at night to not require a Aircon.
We were upgraded to the Chalet which I could not fault. The view from the veranda was breathtaking and the perfect place for an afternoon drink while pondering what activities to do the next day.
I would not hesitate to recommend the Hideaway Retreat to anyone wanting to the visit Norfolk Island.

Room tip: Rooms upstairs have excellent views.
Date of stay: November 2021
    • Value
    • Sleep Quality
    • Service
Thank stephen m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews