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MaryRoseNSW
Bega, Australia

Unbelievably bad

1.0 of 5 bubblesReviewed 28 Apr 2022
With 3 friends we booked a week at the Hideaway Retreat and it was just awful!!
We scored the lower units - definitely the cheap seats.
Wifi was advertised but it only worked if you drove up a steep hill to the top of the hill. When we drove our car up there and parked in the only place available we were told rudely to move.
Both units were dark, dated and musty. There were cockroaches of all sizes.
It was impossible to walk to town as the drive was steep, dark at night and a long walk.
The door to one unit was impossible to close without extreme strength.
There is no sound proofing between floors so we heard every step the upstairs guests took.
When we looked at the reviews here my friends and I were shocked!
They are untrue and contrived - the place is a dump!
It is by far the worst accomodation any of us have ever experienced in Australia!
Date of stay: April 2022
Room Tip: The lower level units are inferior. They also experience noise from upstairs.
3.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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6 - 11 of 69 reviews
Reviewed 20 March 2022 via mobile

Had a great stay with our family daughter ,son in lawand 18month twin granddaughters.
Karen was extremely helpful organising a van an cots for us.
Hideway is close to town but on acres with fruit trees.
Rooms were clean and it was very quiet.
Would stay here again if we came back to Norfolk

Date of stay: February 2022
Trip type: Travelled with family
Thank LaskoPelforth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Nobbs, General Manager at Hideaway Retreat, responded to this reviewResponded 21 March 2022

Thank you so much for taking the time to post a review. I am so glad you enjoyed your stay. We hope to see you back sometime.
Kind regards
Karen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2021

The prefect place to get away from the rat race and relax. Karen meet us at the airport with a hire car, which was a hybrid, and we followed her back to the Retreat. It was close to town and so peaceful. An excellent place to unwind and get away from everything.

Date of stay: December 2021
    • Location
    • Sleep Quality
    • Service
Thank CareyB821
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2021

The Hideaway Retreat was perfect in every way.
Karen and her husband were excellent hosts and always accommodating in every manner.
The accommodation was very comfortable and extremely peaceful. It was very spacious, full kitchen, king size bed, everything you would need.
There is no Aircon available in any hotels/motels, resorts or accommodation on Norfolk Island as the Island is powered by generators and would not be able to handle the surge required. Fans were supplied and it was cool enough with the breeze at night to not require a Aircon.
We were upgraded to the Chalet which I could not fault. The view from the veranda was breathtaking and the perfect place for an afternoon drink while pondering what activities to do the next day.
I would not hesitate to recommend the Hideaway Retreat to anyone wanting to the visit Norfolk Island.

Room tip: Rooms upstairs have excellent views.
Date of stay: November 2021
    • Value
    • Sleep Quality
    • Service
Thank stephen m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2021

Our accomodation was spacious and well appointed. Full kitchen and lounge room, 1 x double bed, 1 x single. Norfolk is a little off the beaten track therefore don't expect 5 star (anywhere). Use your time to unwind, lower your blood pressure, and connect with a beautiful natural environment - forest and coastal walks abound.

Thank you to our host Karen, we thoroughly recommend your retreat.

Date of stay: October 2021
    • Value
    • Sleep Quality
    • Service
Thank Alan4870
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Nobbs, General Manager at Hideaway Retreat, responded to this reviewResponded 5 November 2021

Thank you for taking the time to put up a review for us. I am so glad you enjoyed your stay and could relax and unwind. I hope we see you back again some time.
Kind regards
Karen

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Reviewed 27 October 2021

Loved this place. A secluded hideaway with pool, tennis courts & pick your own tropical fruits from the orchard. Also very convenient for Burnt Pine & the Airport. Fabulous hosts & would highly recommend!

Date of stay: October 2021
Trip type: Travelled with family
Thank S1422CUandrewn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Nobbs, General Manager at Hideaway Retreat, responded to this reviewResponded 29 October 2021

Thank you for taking the time to place a review. I am so glad you enjoyed your stay and the fruit in the orchard. I hope we see you back again some time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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