I made the mistake of buying tickets six days in advance. 3 days before the trip, the weather report went from great to horrible. Hurricane Harvey was coming up this way and was going to dump a bunch of rain. I called them and explained that I'd be traveling with 6, 7, 83 and 85 year olds and had reservations about putting them on a boat in the pouring rain. I was bluntly told no changes allowed even due to weather. They had plenty of spaces available over the next few days. The day of the trip, I called 3 hours before departure time to get the status of the trip and was told that they just had a cruise come back and everyone had a great time sailing in the rain. Once again, no effort was made to accommodate my concerns or allow any changes. Once you buy a ticket, you either get on board for that trip or you're out of the money you spent. Yes, it was my fault for not paying close enough attention to the language on the ticket purchase page which says no changes, but this truly is a company that has no concern for its customers. According to the Weather Channel, it rained the entire time the trip was to take place. I don't regret making a responsible decision to keep my entire family out of that mess and I certainly won't regret sending this company any more money.
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