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“Excellent customer service”

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Hilton Garden Inn Aberdeen
Ranked #1 of 16 Hotels in Aberdeen
Certificate of Excellence
Reviewed 28 December 2011

While Hilton brand hotels are alike, not all staff and management are the same, and the staff at the Hilton Garden Inn in Aberdeen know how to make this chain hotel rise above. Case and point: when we walked down the hall to our room we could smell cigarette smoke. Our non-smoking room was located directly across from a smoking room, so even though our room was fine, the guest across the hall was a heavy smoker and the smell permeated into our room. We went back to the front desk to change rooms and in less then 5 minutes, Emmy had us in a new room. Not only a new room but she upgraded us to a suite. We have stayed at this location several times and have always had a good stay. Emmy did everything right and good service is the norm for this HGI. I credit the manager for hiring such great staff.

Room Tip: If you are sensitive to cigarette smoke, ask for a room away from the smoking rooms.
  • Stayed: December 2011, travelled as a couple
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Thank mbh-travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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443 - 447 of 463 reviews

Reviewed 17 November 2011

Easy to find. Warm welcoming lobby with fireplace and cozy seating. room was quiet and clean. Comfortable bed. No in room movies but plenty of channels through dish tv. The lobby lounge is small but serviceable with very attentive breakfast staff. I had a very relaxing stay.

  • Stayed: November 2011
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2  Thank whitjohnw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2011

We travelled quite often to the Harford County area and were glad that a HGI was available. In it's early days it was nice and clean, the people were nice, the breakfast area was filled with plenty of things (could have been healthier choices among) and the hot breakfast was good+, too; if you were willing to overlook the messy eating-room. Then, with time, we noticed a fading of cleanliness in the rooms, some of the personell were not attentive (I believe she was even a manager, who did not care about the slippery, icy walkway at the side entry door; when being made aware of this situation!). Last time a breakfast server was telling everyone in a long conversation -if you wanted to hear it or not- about her "expectancy", instead of doing the job she was there for: other customers were waiting for their Coffe &/or refill, etc. The other server in the eating-room did not appear to have anything to do either - eventhough the empty tables were not looking inviting (still dirty). The breakfast assortment shrunk. Maybe a saving initiative by the Manager.
Also, the room we received was not cleaned; yes, we did get another room; surprisingly a room with woodfloors and it was clean. Thank you.
In general, I like HGI's,
but this one needs to improve in a hurry.
P.S.remark: I read another review here, ..."the HGI has free breakfast, but not advertised..." This is not true. HGI's do offer different room rates rates, among them is a room rate including breakfast; or you can pay as you go about $10 for their breakfast.

  • Stayed: June 2011, travelled on business
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4  Thank 90foodforthought
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2011

This is a very good hotel. It is your typical Hilton Garden Inn for set up, but the service is very good. There was two buses of kids staying for a baseball game. They had breakfast and left before we came down. The hotel was very quiet and we did not know they were there! Even better, the restaurant was clean and service was great even though the place had been full just before us.The breakfast buffet was fully stocked and the make to order cooks were ready for us. They can obviously respond to such volume. The location is right off the highway with many choices of food around the hotel. There is also a supermarket, krispy creme, gas stations and anything you would need. You are back on the highway in less than 1.5 miles.

  • Stayed: October 2011, travelled as a couple
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Thank traveler347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2011

My wife and I stayed here for a friend's wedding, it was the main hotel for all the guests. Check-in was smooth and our room was very clean and ready for us. Strange thing: the room had hardwood floors. Seemed kind of random, I had never stayed in a hotel room like this. Wifi worked and there were plenty of towels.

The rooms were quiet enough but our room was in the lower numbers of the floor so we were next to the hallway air conditioner so it was crazy cold in the hallway. I guess most people like the hallway to be very cold.

Things broke down at breakfast. There is a free continental breakfast but they don't really advertise it. They do offer some sort of strange restaurant like service for hot food, eggs, waffles, bacon, ect. The idea is you sit down and then they approach you to take your order. This is fine but it doesn't work for us since we just needed a quick breakfast. There was never coffee in the dispenser and there seemed to be short supply in silverware. Staff as bringing silverware out to people they served but for us we had to go ask for some! Seems like they could just leave some out for the rest of us. The food was fresh and good so no complaint there.

We used the hot tub. It worked and was relaxing. They did have a problem with ants in the pool room. There was a small army of them running around the whole place but they could easily be brushed off.

  • Stayed: September 2011, travelled with friends
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Thank spilatm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Aberdeen

Address: 1050 Beards Hill Rd, Aberdeen, MD 21001-2230
Phone Number:
Region: United States > Maryland > Aberdeen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Aberdeen
Price Range: $141 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Aberdeen 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hilton Garden Inn Aberdeen Hotel Aberdeen

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