While Hilton brand hotels are alike, not all staff and management are the same, and the staff at the Hilton Garden Inn in Aberdeen know how to make this chain hotel rise above. Case and point: when we walked down the hall to our room we could smell cigarette smoke. Our non-smoking room was located directly across from a smoking room, so even though our room was fine, the guest across the hall was a heavy smoker and the smell permeated into our room. We went back to the front desk to change rooms and in less then 5 minutes, Emmy had us in a new room. Not only a new room but she upgraded us to a suite. We have stayed at this location several times and have always had a good stay. Emmy did everything right and good service is the norm for this HGI. I credit the manager for hiring such great staff.
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- Also Known As:
- Hilton Garden Inn Aberdeen Hotel Aberdeen