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“Very Nice”

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Hilton Garden Inn Auburn Riverwatch
Ranked #1 of 5 Hotels in Auburn
Certificate of Excellence
Reviewed 29 June 2017

This was a very nice hotel. Clean and comfortable. Once I checked into my room, someone from the front desk called me to see if the room was up to my satisfaction. I purposefully chose a room which overlooked the river. My only complaint about the hotel overall is the pool/spa area. It looks as if it hasn't been updated in years. The whirlpool was dirty and tiles were falling into the water. I wish the fitness center was open 24 hrs or at least later as well. Other than that, my room was very nice. Did not go to the restaurant in the lobby.

Room Tip: Best View is on the back to overlook the river
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  • Stayed: June 2017, travelled on business
    • Value
    • Sleep Quality
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Thank ginapooh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 2 July 2017

Dear Gina,

We greatly appreciate you sharing your experience with us, from your recent stay. It is wonderful to hear you time spent with us was enjoyable. Thank you for the feedback regarding the pool area, we have just recently updated all of the furniture in the pool area, and I have been sure to pass along your comments regarding the whirlpool to our facilities department, so that can be promptly addressed. Thank you for bringing this to our attention, as we always warmly welcome any chance to improve. Our fitness center is now open 24 hours. We hope to welcome you back to our property in the future.

Sincerely,
Amanda Newton
207-784-4433

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80 - 84 of 721 reviews

Reviewed 21 June 2017

This hotel will make you feel welcome and comfortable. The staff is accommodating and friendly. The restaurant is better that it would seem for the size and the bar and bartenders are friendly. You can see people enjoying the outside patio area by the river. I like the area for the river walk run in the morning or stroll in the evening. I've always felt safe in the general area and the hotel is clean throughout.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank janicehM3607DJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 26 June 2017

Dear Janice,

Thank you for writing us a review on our TripAdvisor page! I am thrilled to hear that our staff, were warm and welcoming and saw to it that you had a most enjoyable stay with us! We, look forward to welcoming you back for a second visit!

Sincerely,
Amanda Newton
207-784-4433

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2017

Hotel was very nice and clean. Front desk reception was very welcoming. One of us had a problem with an overflowing toilet, which maintenance responded to immediately, and took care of problem. A nice place to stay, but a bit overpriced.

  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank judithf435
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 22 June 2017

Dear Judith,

Thank you for taking the time to write a review on our TripAdvisor page! I am thrilled that our front desk staff were so warm and welcoming to you throughout your time in-house with us. Additionally, I would like to thank you for bringing this maintenance issue to the attention of our staff so it could be promptly addressed. We do hope to welcome you back to our property again in the future.

Sincerely,
Amanda Newton
207-784-4433

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Reviewed 20 June 2017

Overall a good value; clean, up to date, comfy pillows, nice towels, friendly staff. The temp control unit was in the wall- noisy but not noisier than expected. Specific temp can be programmed which is nice.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 770shannam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 22 June 2017

Dear Shannam,

Thank you for providing us with this feedback in regards to your recent stay. It's great to hear your overall stay was enjoyable, however we are sorry to hear about the noise from the temperature control unit in your guest room. Our Guest Services team is available 24/7 to ensure a most enjoyable time and we encourage that any issues are brought to our attention immediately so that we may correct them! We hope to welcome you back to our property again very soon!

Sincerely,
Amanda Newton
207-784-4433

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Reviewed 15 June 2017

I always enjoy staying at the Auburn Hilton Garden Inn. This was one of the few times that we were not welcomed when we arrived. The younger lady at the front desk didn't seem like she was in the right role. She should not be the face of the hotel. I felt like I was bothering her.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank rolandhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 19 June 2017

Dear Roland,
Thank you for taking the time to share your experience on your recent stay at our hotel.
Please accept our sincere apologizes for the challenges you experienced at our Front Desk.
Rest assured your comments have been shared with the team and note that this behavior is not in keeping with our standards of service and what you would expect from a Hilton Garden Inn.

We hope you will allow us to serve you again in the future.

Sincerely,
Amanda Newton
207-784-4433

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Auburn Riverwatch

Address: 14 Great Falls Plz, Auburn, ME 04210-5915
Phone Number:
Region: United States > Maine > Auburn
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Auburn
Price Range: AU$133 - AU$301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
Number of rooms: 138
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Evoline ltd, Expedia APAC, Hotels.com, Hilton Hotels Direct, lastminute.com.au, Wotif.com, Hooroo Pty Ltd, TripOnline SA and HotelQuickly so you can book your Hilton Garden Inn Auburn Riverwatch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton

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