We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (772)
Filter reviews
772 results
Traveller rating
457
223
60
18
14
Traveller type
Time of year
LanguageAll languages
More languages
457
223
60
18
14
Show reviews that mention
All reviews front desk bates college androscoggin river river view restaurant staff nice hotel business trip central location clean rooms a great stay nice room fitness center cookies pool and hot tub would stay again lobby maine
Filter
Updating list...
130 - 135 of 772 reviews
Reviewed 21 June 2017

This hotel will make you feel welcome and comfortable. The staff is accommodating and friendly. The restaurant is better that it would seem for the size and the bar and bartenders are friendly. You can see people enjoying the outside patio area by the river. I like the area for the river walk run in the morning or stroll in the evening. I've always felt safe in the general area and the hotel is clean throughout.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank janicehM3607DJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 26 June 2017

Dear Janice,

Thank you for writing us a review on our TripAdvisor page! I am thrilled to hear that our staff, were warm and welcoming and saw to it that you had a most enjoyable stay with us! We, look forward to welcoming you back for a second visit!

Sincerely,
Amanda Newton
207-784-4433

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2017

Hotel was very nice and clean. Front desk reception was very welcoming. One of us had a problem with an overflowing toilet, which maintenance responded to immediately, and took care of problem. A nice place to stay, but a bit overpriced.

  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank judithf435
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 22 June 2017

Dear Judith,

Thank you for taking the time to write a review on our TripAdvisor page! I am thrilled that our front desk staff were so warm and welcoming to you throughout your time in-house with us. Additionally, I would like to thank you for bringing this maintenance issue to the attention of our staff so it could be promptly addressed. We do hope to welcome you back to our property again in the future.

Sincerely,
Amanda Newton
207-784-4433

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017

Overall a good value; clean, up to date, comfy pillows, nice towels, friendly staff. The temp control unit was in the wall- noisy but not noisier than expected. Specific temp can be programmed which is nice.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 770shannam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 22 June 2017

Dear Shannam,

Thank you for providing us with this feedback in regards to your recent stay. It's great to hear your overall stay was enjoyable, however we are sorry to hear about the noise from the temperature control unit in your guest room. Our Guest Services team is available 24/7 to ensure a most enjoyable time and we encourage that any issues are brought to our attention immediately so that we may correct them! We hope to welcome you back to our property again very soon!

Sincerely,
Amanda Newton
207-784-4433

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2017

I always enjoy staying at the Auburn Hilton Garden Inn. This was one of the few times that we were not welcomed when we arrived. The younger lady at the front desk didn't seem like she was in the right role. She should not be the face of the hotel. I felt like I was bothering her.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank rolandhn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 19 June 2017

Dear Roland,
Thank you for taking the time to share your experience on your recent stay at our hotel.
Please accept our sincere apologizes for the challenges you experienced at our Front Desk.
Rest assured your comments have been shared with the team and note that this behavior is not in keeping with our standards of service and what you would expect from a Hilton Garden Inn.

We hope you will allow us to serve you again in the future.

Sincerely,
Amanda Newton
207-784-4433

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2017

I have stayed at this hotel each time I come to Maine. The employees are extremely nice and helpful. The rooms are comfortable. Easy access to restaurants and town. The only improvement would be those individuals that clean your room. Since garbage was not taken daily, makes you wonder how clean the room really was each day.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Q1051XBscotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIAuburn, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded 14 June 2017


Thank you for staying with us while in the Auburn area and thank you for sharing experience and thoughts via TripAdvisor. We appreciate your honest comments and rest assured they will be shared with our team. Please accept my sincere apologies for the challenges with your housekeeping service; we are always looking for ways to improve our guest satisfaction. We hope you will visit us again, allowing us the opportunity to improve on your experience.

Sincerely,
Amanda Newton
207-784-4433

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews