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All reviews across the street convenient place to stay international airport close to the airport breakfast buffet is an airport hotel rooms are clean late flight free shuttle shuttle service stayed one night pools convenience bw luggage crosswalk country
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Reviewed 1 August 2017

This is your basic Best Western, nothing over the top, but a fine and perfectly located hotel for a quick stop over in Managua. If you need to stay overnight to catch an early flight this is directly across the street from the Managua airport. The grounds are perfectly manicured and the rooms are set up in bungelow style row of rooms. It is clean and easy to access. I use this hotel every time I need a quick overnight in Managua. They are renovating and investing in the common areas which is a nice upgrade from when I first visited in August of 2014.

Stayed: July 2017
Thank wavesandwine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western L, Front Office Manager at Best Western Las Mercedes, responded to this reviewResponded 5 August 2017

Dear Sr

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay regarding gardens and cleanliness in our rooms, and for noticing the improvements we are actually carrying out .

If I can be of assistance in the future, please don't hesitate to contact me at (505) 2255-9900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Front Desk Manager
Best Western Las Mercedes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017

Beautiful hotel and grounds right across from the airport with free shuttle. (You take your life in your hands if you try to cross the street on foot.) For being right across an extremely busy street from the airport, it was amazingly quiet.

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank northstategal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western L, Front Office Manager at Best Western Las Mercedes, responded to this reviewResponded 5 August 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

We offer free shuttle service to guest arriving to our hotel free of charge and since we are so close to the airport, we offer this from 4:00 am til late night (according to flight schedules).

If I can be of assistance in the future, please don't hesitate to contact me at (505) 2255-9900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Front Desk Manager
Best Western Las Mercedes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

I was there for one night only, passing by on the route to Panama. It is very well located, just across the street in front of airport. The hotel has pick up service, which I was not expecting, and it was nice. It is a huge compound with day-use service as well. The room is good, with good space and great shower. The restaurant is nice and reasonable with prices. I do recommend specially if you need time because staying in downtown is very crazy due traffic jams all the time. The service was very good. I recommend.

  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank PauloUeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western L, Front Office Manager at Best Western Las Mercedes, responded to this reviewResponded 25 July 2017

Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at (505) 2255-9900.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Yours sincerely,
Front Desk Manager
Best Western Las Mercedes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

I stayed in this hotel for a few days for meetings. They offered a well-equipped conference room. The hotel is located right in front of the airport which makes it convenient for big groups and even individuals spending the night right after their arrival or prior departure if it is early. They also offer free drop/pick up to/from airport and breakfast. It has two swimming pools, small gym, beauty salon and massage services. I had a nice manicure. Room service is very efficient and the hotel is very, very clean. The restaurant is spacious, staff very attentive and respectful; the food is good for affordable price. I requested a quieter room and they were very accommodating. By the way, if you want a noise free room, ask for a room without the communicating door to the next one room. Rooms have all you need and appliances worked just perfectly. Something I loved is the green environment with gardens, very relaxing. Something that I would suggest is to add some color to the gardens and some renovation/decoration to the lobby to make it friendlier and cozier.

Stayed: July 2017
Thank Gaviota_999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western L, Front Office Manager at Best Western Las Mercedes, responded to this reviewResponded 5 August 2017

Thank you for completing the survey regarding your recent stay at our property and the excellent rating you gave us in most all our services.

Your business is very important to us and we value your feedback. Comments like this encourage us to improve every day. Part of this improvement will be the main entrance and the reception area to be open end of this year.

I will be more than glad to have the privilege to welcome you personally in your next stay, Please don't hesitate to contact me at (505) 2255-9900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Sincerely,

Jorge Betancur
Front Desk Manager
Best Western Las Mercedes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2017

The BW Las Mercedes is close to the airport. Like, literally across the street. The shuttle takes more time to load than to arrive at the airport.

The hotel is different than most, with individual buildings offering around 4-20 rooms. Walkways are covered to protect from any rain.

There are two distinct building types. The closest to the lobby are longer buildings with more rooms per building. Those furthest away are in smaller pods.

I've stayed in both, and prefer those closer to the lobby (they are in the yellow buildings). Those further away are nice (white buildings), though it can be a long walk. The white buildings are undergoing renovations, so some are new and more trendy, and others are yet to be updated.

During our stay, the remodeling was in full effect and went on until about 7pm at night. Given most walls are concrete, there's a lot of pounding and tile cutting. Our room was renovated, and was more modern. Beds were comfortable. Yet, we could not have been further from the lobby and restaurant.

The restaurant is nice for a lunch or dinner, and reasonably priced. Meal quality was above average, but nothing too special.

The breakfast buffet was nice, with an omelette station and lots of hot sides and fruit. The line can get backed up, though the staff works quickly and efficiently. It would be nice to have some prepared scrambled eggs for those in a hurry.

The hotel has a nice pool, though given it's more of a business/travel hotel, it's not often utilized.

The lobby is in a multi-year renovation project, so good things are coming. In the meantime, a temporary check-in area gets the job done.

Kudos to the BW LM team - they've been renovating the hotel for years, and the quality of the renovations are nice. Parts of the hotel are tired, though the renovations seem to be improving the entire property bit by bit.

If you are looking for a quick stop near the airport, you simply can't get any closer than the BWLM. You'll have a comfortable sleep.

Room Tip: Ask for a remodeled room.
  • Stayed: June 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank YetAnotherTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western L, Front Office Manager at Best Western Las Mercedes, responded to this reviewResponded 19 August 2017

Thank you very much indeed for this comments.

We really appreciate such an objective assessment of our property and the way you highlight our efforts to improve.

All detailed in here is seriously taked into account.

Next time coming to our Hotel let us know of our answering to this note and we will be more than pleased to have you as an special Guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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