We had a wonderful time at the hotel, we are extremely satisfied with the room, the food was excellent, the gardens are great.
The housekeeping, groundkeepers and restaurant staff are the best of the best; however, the reception staff were rude and unfriendly, including their manager. I must say that the general manager is a gem and if it wasn't for him I would say this place sucks!
I've stayed at this hotel for many years and I was shocked that this new staff don't even smile or say "welcome to our hotel".
I would have rated them 5 but for now I will give them a 4.More