I booked two guided tours with KievTours.com whilst in Kiev recently. This was done over email, and a deposit was requested via Paypal (no dodgy bank transfers requested, etc.). One tour was the Chernobyl Tour, and the other was the 'XXL' walking tour of Kiev.
I enjoyed both immensely. The guides on both trips were very knowledgeable and spoke a variety of languages well; I preferred English and had absolutely no problems. They were both willing to answer any and all questions, even if asked over and over for the same information. Overall they served as good ambassadors to their country, and helped make my trip extremely fun.
Clear instructions were provided by the booking firm - in one case I had to meet a group at a different hotel to my own - and regular email contact was kept, even providing me with the mobile numbers of the guides in case of emergency.
Overall, I would highly recommend the firm and the guides they use. One thing I would note is to agree the final payment amount in the currency you will be providing; I noticed a few people who had apparently negotiated a dollar price in advance, and then were paying in the local currency, causing some confusion between the wholesale rates obtained via iPhone and the realistic rates obtained locally. I stuck to USD the entire time and had no issues whatsoever.
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