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Reviewed 5 February 2021

5 star hotel should have tv. We spent few days for 3 times in January and neither one room had OK tv. It was not able to turn it on. When we succeded after let say half an hour, it was turned on for few minutes and than freeze or turn off. There are also many other things becoming obsolete. Hotel needs urgent investments

Date of stay: January 2021
Trip type: Travelled as a couple
Thank mcavar7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nermina Sefer, General Manager at Hotel Hills Sarajevo Congress & Thermal Spa Resort, responded to this reviewResponded 6 February 2021

Dear mcavar7,

Thank you for sharing experiance regarding your stay with our hotel. We are sorry you had bad experiance especially regarding tv working. We found out system problem with LCD tv which couses us to hire expert from EU to solve it. Problem is solved and tv is working properly.
However, we hoping to have you us our guest next time again.

Rergards,
Nermina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021 via mobile

Very uncomfortable bed.
Breakfast was varied but food was tasteless and not good quality.

The room was cold, although the heating was at maximum temperature, also the blankets were not enough for the winter.

The toilet has no heaters so we couldn’t dry the swimsuits after the pool or anything. It is very hard to go to the wellness located far from the rooms with all the things you need since it is not allowed to go in badel coats but you have to go in your clothes and with all the things.

The biggest complaint goes for the broken TV because even after 2 calls to the reception and the arrival of the technicians they did not solve the problem or offer another room, so we were without TV all the time.

Staff should work on the relationship with the guest, visibly nervous, hurried, no words thank you, sorry, goodbye, etc..

Positive side was clean and very big room with balcony, it was quiet and peacefull. Sauna was nice, you can choose between few variuos and the pool place was spaceious, also the big and nice lobby place. ✔

In my opinion thos hotel does not deserve 5 stars nor does it offer value for money. ❌

Tip, better find cheaper accommodation in a location closer to town.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank mirna291
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nermina Sefer, General Manager at Hotel Hills Sarajevo Congress & Thermal Spa Resort, responded to this reviewResponded 4 January 2021

Dear mirna291,

We are really sorry you had bad experience during your stay at hotel Hills Sarajevo as we are doing all the best to keep our guest satisfied.

Howevery, all however all criticisms are welcome because we want to correct any eventually omissions.

Hoping we would have oportunity to host you once more to improve your opinion staying at our hotel.

Best regard and all the best in New 2021.

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Reviewed 6 January 2020

Me and my boyfriend went there with another 3 couples for NYE and we stayed for 4 days.

First the good things:
- singers for NYE were excellent
- organisation for seating in the congress hall was very well executed
- rooms are spacious, tidy upon arrival
- saunas and hammam are good

Now for the things we didn't like:
- food for breakfast wasn't the best. It looks like everything is there, bread, eggs, ham, fruit, but it's poor quality. For example, they serve pepperoni with chips.
- we picked this hotel for it's thermal area. Bad decision. Pools aren't heated as we would like, maybe room temperature. We would be completely okay with that if there wasn't for one thing. Kid comes to the edge of the pool, pull out his weener and starts peeing in the pool. Parents nowhere to be seen. And the cherry on top, the younger guy that works there is just looking at the kid. Says nothing. Why?? And this thing almost happened again, this time in a jacuzzi, but we stopped the kid.
- no heated floor in spa area, it's slippery everywhere
- the biggest minus for me personally, is the way you have to pass until you come to pool area. You go down to the reception, where it's freezing. Then pass one non-smoking bar and a hallway. And then smoking area with a restaurant. All that you do fully clothed because bathrobes are forbidden. Just the whole experience of that is bad, and not worth 5 star hotel.
- tried to call room service, no one is picking up for half an hour. So we came down to the restaurant. Food is good, but we waited for more than an hour even though we were the only ones at the restaurant.
- people working there are pretty unprofessional. Arguing in front of guests, not saying hello or goodbye, smoking while working (for example, cleaning cups), not saying sorry for some mishaps, etc.

Neutral:
- hotel is pretty far from the centre, so be prepared to spend approximately 20 KM for a one way trip to Bascarsija

All in all, we think we wouldn't even notice some bad things if overall experience wasn't bad. This hotel doesn't deserve 5 stars, 3 at most.

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank rouzich
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
EmirBBB, Manager at Hotel Hills Sarajevo Congress & Thermal Spa Resort, responded to this reviewResponded 7 January 2020

Dear Rouzich,

First of all i want to thank You for the comment that You wrote on TripAdvisor.
We are happy to hear about New Years Eve party and on other side we are sad to hear that You had such a difficult time.
We will investigate what happened during Your stay, and try to do our best to fix and avoid such a issue for the future.

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Reviewed 18 December 2019

Hotel is on good location if you are with car, otherwise it is far form center of city.
Hotel in nice, cosy and clean.
Service is great, people working there are friendly and pleasant.
Breakfast was great, there were diversity of meals to choose, my only fault is that everything is without pork, and 5 star hotel should have in its offer something for everybody.
Thermal riviera is ok, nothing special but cannot say that something is wrong.
Wellness is good, there are variety of saunas and they are clean and great. There is a Gym witch in nicely equipped, also there is a massage part that is a great, very professional service.
All in all considering price this is great hotel if you are not looking hotel in center of Sarajevo.

Room tip: Ask for quiet room away from Spa center
Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
3  Thank tiborj992
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
EmirBBB, Guest Relations Manager at Hotel Hills Sarajevo Congress & Thermal Spa Resort, responded to this reviewResponded 3 January 2020

Valued Guest,

Many thanks for the compliments.

We look forward to accommodating you in hotel Hills Sarajevo again.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2019 via mobile

The Hotel has nicely decorated rooms. Unfortunately it is located quite far outside the centre but close to airport. Main guests are tour groups or conferences. However, with public transport (tram) and taxi it is still in distance to all the attractions.
The wellness area is niceand relaxing. The swimming pool a bit outdated but huge. In a near by little shopping mall you can buy all type of stuff (including big supermarket).
The resto caters ok food. Breakfast not realling convimcing despite the big choice.

Date of stay: December 2019
Trip type: Travelled on business
2  Thank mstgBerlin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
EmirBBB, Guest Relations Manager at Hotel Hills Sarajevo Congress & Thermal Spa Resort, responded to this reviewResponded 11 December 2019

Valued Guest,

Many thanks for the compliments.

We look forward accommodating you in hotel Hills Sarajevo again.

Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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