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“Terrible”

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Outrigger Fiji Beach Resort
Ranked #3 of 9 Hotels in Sigatoka
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Terrible”
2 of 5 bubbles Reviewed 18 May 2012 via mobile

We decided on the Outrigger for our honeymoon as it was supposed to be a 5star resort.
The facility looked 5star with a beautiful pool, many dining areas, tennis courts and golf carts to ferry guests around, but it was definitely not 5star service. You recieve a better standard at any 2 or 3 star hotel in Sydney.
When we arrived we were not greeted as honeymooners. We got married on Bounty Island and also hopped to Treasure in Fiji before the Outrigger, these places are not 5star, but the service there was 100% better than the Outrigger.
Our room had not been registered as a couple on their honeymoon. I had to tell the desk that it was, after she gave me the key, in which she went and spoke to someone

  • Stayed May 2012
    • Value
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Helpful?
4 Thank Pepperspaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerFiji, General Manager at Outrigger Fiji Beach Resort, responded to this review, 23 May 2012
Dear pepperspaniel
Thank you for taking the time to provide comment on your recent holiday at Outrigger on the Lagoon . Fiji!
This is terrible what has occurred! I am obviously quite concerned by your comments, as we at Outrigger delight in welcoming our honeymoon couples!
Can you please contact me at gm@outriggerfiji.com.fj as I need to investigate why you were not treated as a honeymoon couple????
All honeymoon couples staying at the resort receive a VIP welcome, special VIP gifts and an invitation to the GM’s cocktail party!
I sincerely apologise that none of these courtesies were extended to you! Once I receive your details I will personally contact a full investigation!
pepperspaniel, once again we thank you for your comments!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
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2,952 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (929)
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English first
Cessnock, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 May 2012

We stayed at the Outrigger for 8 nights in October last year for a wedding and had a great time. The food was always good and the staff were extremely friendly and very helpful. The gardens and lawns were immaculate, every day they continued to ensure that every leaf was cleaned off the lawns. I think that they had 3 staff to each guest that was there.
I would recommend this resort to anyone that has kids. Friends of ours had kids and they loved the kids club. The always asked to go back each day. The massive pool was great too, plenty of room for the families and kids. As my partner and I don’t have kids, we kind-of had enough of kids running around, it was fine for a few days but by the end of the trip we would have preferred something a little more relaxing but that’s a personal choice.
We chose to upgrade from a standard room to a garden bure which was lovely but a bit of a walk from the pool & bar (great if you want peace and quiet though). Our friends had the deluxe ocean view rooms (not a bure). Those rooms were cheaper and had a great view and were close to the facilities. But off course they didn’t get the butler service which was included in our room. That was awesome; they dropped off champagne and canapés each evening. Which I very much enjoyed (my partner doesn’t drink champagne so I got both glasses).
The wedding that was held at the resort was wonderful; they really did a good job with the whole event.
I would go back and stay again for sure. One downfall was the beach which was no fault of anyone. The beach had allot of dead coral (prob why it’s called the coral cost), so you really can’t swim there. They offer reef shoes if you wish to walk out but swimming is basically kept to the pools.

Room Tip: Decide what you want before you book an room. Do you want privacy and quiet - then i recomened a gar...
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  • Stayed October 2011, travelled with friends
    • Value
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Helpful?
2 Thank kat06e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerFiji, General Manager at Outrigger Fiji Beach Resort, responded to this review, 18 May 2012
Bula kat06e
Greetings and a very big “Bula” from the team at Outrigger on the Lagoon . Fiji.
Thank you for your wonderful review! We are delighted that you enjoyed your time with us last October! We were also pleased to read that you enjoyed the friendly, professional service from our talai butler team!
Loved you comments regarding our beautiful gardens! The team does a superb job in looking after them!
kat06e, once again we thank you for your wonderful comments! We look forward to welcoming you back to our beautiful resort at some time in the not too distant future!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 17 May 2012

From the moment we arrived at the Outrigger and received complimentary ice teas and wet towels, and big 'BULA's' we knew we would love it!
The cocktails - amazing.
The staff - ridiculously friendly! We were introduced properly to a lot of the staff and hope to keep in contact with a few. Their hospitality was beyond welcoming!
The BEBE spa is one of the most special experiences I have ever been apart of! I witnessed the most spectacular views there and came away feeling rejuvenated and refreshed. The resort is clean and there are plenty of staff to help. The buffet breakfast put on every morning is very good value!
Kayaking on Fiji's beautiful coastline was definitely a highlight! Cannot express how much of a beautiful holiday this was and I am so very glad we chose the Outrigger to introduce Fiji to us. The transfer that took us to the Outrigger from the airport showcased some other resorts along the way and my partner and I could not be happier that we chose the right hotel in comparison to all the others!

There were only a few negative things I could point out about our stay;
Way too many times staff walked into our room while one of us was in the shower or getting dressed because they could not hear us saying "hang on a minute" in response to their knocking. A bit disappointing but they were always very apologetic about it.
Secondly, not so much the resort's fault, but the travel company in which we booked with - we were under the impression that the resort was going to be a couple's retreat. This is exactly what was marketed to us, however upon arriving we could not help but notice the overbearing amount of screaming children running in and around the pool. Even in the spa where children were not supposed to be, we were constantly interrupted by having to wipe away chlorinated water from our cocktails due to unsupervised kids splashing water around. However, we were informed by a member of staff that there is a new pool being built for adults only toward the back of the hotel to solve this kind of problem!

All in all, I would definitely recommend this resort to people - particularly families! I will definitely be back once the new pool is built!

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
1 Thank courtneyccc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerFiji, General Manager at Outrigger Fiji Beach Resort, responded to this review, 18 May 2012
Dear courtneyccc
Thank you for your wonderful review!
We are delighted that you enjoyed your stay at our beautiful resort! I was pleased to read that you enjoyed your treatments at the Bebe Spa – It really is a very special place???? The views are to die for? It is quite amazing to look out across the lagoon to watch the waves crashing on the reef! On a clear day you can also see the outer islands of Vatulele, Beqa and Kadavu.
As you found out, the quality of our staff is what sets us apart from all of the other resorts in Fiji! They love coming to work and engaging with our guests!
I apologise for the staff not knocking when entering your room! We have addressed this issue with our Executive Housekeeper.
courtneyccc, once again we thank you for your warm and friendly comments! We look forward to the day when you return to our beautiful resort!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manly, Australia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 16 May 2012

We recently stayed at the Outrigger after having spent six nights at a small surf resort. I was really looking forward to a relaxing stay at the Outrigger, but alas it was not to be. I implore you if you are a couple or someone travelling without kids do not stay here. We had our toddler with us, and I have nothing against children, but it was like staying in a large creche.

The Outrigger resembles a holiday camp stuck in the eighties, it's loud, brash and not a relaxing environment.

The food is terrible, overpriced and lacking any flavour. There is a real lack of choice in terms of places to eat around the 'resort' and both myself and my husband have been ill since staying at the hotel.

This hotel is more along the lines of a three star resort, rather than being five star, and as such was very disappointing.

In summary:
Food - awful, overpriced, luke warm, unappealing
Room - average, billed as Ocean View....maybe at a stretch
Nanny service - great
Staff - good at times, but tend to try a little too hard. When eating in one restaurant our plates were taken away while we were still eating..
Facilities - very limited, pool area is very loud

  • Stayed May 2012, travelled with family
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Helpful?
10 Thank Vicki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerFiji, General Manager at Outrigger Fiji Beach Resort, responded to this review, 18 May 2012
Dear VickiB
Greetings from the isle of smiles!
We thank you for your review!
We are obviously disappointed that there were aspects of your holiday that did not meet your expectations!
VickiB, once again we thank you for your comments!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 May 2012

We loved the outrigger! My husband booked here for our honeymoon. We stayd in both the gardenview and oceanview bure's which were gorgeous and modern with a very fijian flavour. Although neither room has a bath. The pool is lovely and we enjoyed playing volleyball with the activities guys from the outrigger, they were great in rounding up guests for a game. While the resort is outstanding and offers a few places to eat and lots of activities, the beach was a bit of a disapointment, not as picturesque as we expected from the posters of fiji. But we had heard that due to recent cyclones a lot of coral, seaweed and debris had been washed up, leaving it not very pretty. The outrigger isn't very close to any villages or towns but is like a village of its own so you don't have to leave. The staff were so warm and friendly and hospitable. Overall though we had such a memorable and relaxing stay and highly recommend it.

Room Tip: Oceanview burre's are more secluded at the front facing the beach.
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  • Stayed June 2011, travelled as a couple
    • Value
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Helpful?
Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerFiji, General Manager at Outrigger Fiji Beach Resort, responded to this review, 18 May 2012
Dear JG
A huge “Bula” from the team at Outrigger on the Lagoon . Fiji!
Thank you for taking the time to provide comment on your recent holiday! We are delighted that we could provide you and your husband with such an amazing honeymoon!
As you found out, our biggest asset is our beautiful staff! They seriously love engaging with our guests!
JG, once again we thank you for your warm and friendly comments! We look forward to the day when you return to our beautiful resort!
Vinaka and Warm Regards
Peter Hopgood
General Manager
Outrigger on the Lagoon . Fiji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Outrigger Fiji Beach Resort

Property: Outrigger Fiji Beach Resort
Address: Sigatoka, Viti Levu, Fiji
Region: Fiji > Viti Levu > Coral Coast > Sigatoka
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Sigatoka
#3 Romantic Hotel in Sigatoka
#3 On the Beach Hotel in Sigatoka
#3 Spa Hotel in Sigatoka
Price range (per night): $225 - $479
Hotel Class:4.5 star — Outrigger Fiji Beach Resort 4.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Outrigger On The Lagoon Fiji Hotel Sigatoka
Outrigger Lagoon Fiji
Outrigger Hotel Sigatoka
Outrigger Fiji Beach Resort Coral Coast
Outrigger Resort Sigatoka
Outrigger Sigatoka
Fiji Outrigger
Fiji Lagoon Outrigger
Sigatoka Outrigger

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